Reviews of EAST KEYS - East Lagoon Suites
Chemin Cap Est, 97240 Le François, Martinique
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Reviewed: 7 March 2025 · Stayed in March 2025
Verified reviewReviewed: 14 January 2025 · Stayed in January 2025
Verified reviewView from balcony, pool, tranquility
Lack of shops nearby and restaurants
Dear Richard, thanks for your feedback. We are glad to hear that you enjoyed your stay in our Suite ! Can you please tell us what was missing for you regarding the staff and the amenities ? We look forward to welcome you again in our Suite :)
Dear Richard, thanks for your feedback. We are glad to hear that you enjoyed your stay in our Suite ! Can you please tell us what was missing for you regarding the staff and the amenities ? We look forward to welcome you again in our Suit… Show more
Reviewed: 25 February 2024 · Stayed in February 2024
Verified reviewBig room, nice Garden with pool
NO Bar, NO Restaurant, NO Service AT all
Hello Ludwig, we thank you for your comment. We are very disappointed by your ratings which do not correspond to the level of service that we wish to offer to our customers, can you tell us what was missing in terms of equipment? We do not understand your comment, there is indeed a restaurant located on the beach of the complex open every day for lunch and dinner. We also work with a concierge who offers all types of services during your stay. There is a tennis court with free loan of rackets and balls, kayak and paddle available and free of charge at the water sports center, other water activities are offered at an additional cost. We are sorry that our establishment did not fully meet your expectations.
Hello Ludwig, we thank you for your comment. We are very disappointed by your ratings which do not correspond to the level of service that we wish to offer to our customers, can you tell us what was missing in terms of equipment? We do no… Show more
Reviewed: 29 January 2024 · Stayed in January 2024
Verified reviewStaff Location Gardens!!! View
Reviewed: 9 January 2024 · Stayed in December 2023
Verified reviewIt's beautiful apartment, especially terracce and furniture, plus the view is amazing. Nice beach close by and a beautiful garden.
The kitchen was small and not well equipped, lacking a basic cutting knife. Quite pricey considering that cleaning nor household items are not included for the whole duration of the stay (toilet paper, trash bags etc).
Hello Lana, we thank you for your feedback. We are delighted that you had a pleasant stay at East Lagoon! We are taking your comments into account to improve customer experience and I confirm that toilet paper and trash bags are now included. Regarding the equipment, can you tell us more about what you missed? It's too bad you didn't tell us about the lack of a carving knife during your stay, we would have provided you with one. We wish you a pleasant day and hope to have the pleasure of welcoming you again to East Lagoon!
Hello Lana, we thank you for your feedback. We are delighted that you had a pleasant stay at East Lagoon! We are taking your comments into account to improve customer experience and I confirm that toilet paper and trash bags are now includ… Show more
Reviewed: 27 December 2023 · Stayed in December 2023
Verified reviewI can highly recommend this accommodation. Clean and spacious apartment with a beautiful view. The large pool was also a plus. Due to the location, you need to rent a car, which is not a problem 😊.
Reviewed: 26 November 2023 · Stayed in November 2023
Verified review