Reviews of Hôtel Bambou & Spa 3 stars
Anse Mitan, 97229 Les Trois-Îlets, Martinique
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewConcierge - staff super friendly and helpful in planning trips around the island and giving tips on what to do. Rooms - very comfortable and the garden setting if amazing.
Check-in seemed chaotic a better booking/processing system is needed on the front desk. Evening meals were a car crash - staff unhelpful and inattentive, efforts to address to restaurant management was ineffective, no English speaking staff in the evenings, food was tasteless and a very poor selection. Not able to identify some dishes. After second night ate out every night as food / service so bad at hotel. (Breakfast was good, only the evening meal/staff were the issue). Fire at hotel destroyed beach club, so closed and fenced off after. Pool bar also closed but unclear for reason as undamaged and clear of any residual risk from neighboring building. More effort to maintain some drinks/bar service expected. Hotel management needs to pay attention to quality and guest experience, big improvement on restaurant staff, management and food is needed.
Dear Kevin, Thank you for taking the time to share your experience at Bambou Resort. We are pleased to hear that you enjoyed the comfort of your room, the beautiful garden setting, and the helpfulness of our concierge in planning your excursions around the island. We are, however, sincerely sorry that your experience at the restaurant did not meet your expectations. We understand how disappointing poor-quality meals, inattentive service, and communication difficulties can be, and we deeply regret that this affected your stay. Your comments regarding the evening service are taken very seriously: we are working to strengthen our team, improve organization, and ensure that communication, including in English, meets the needs of all our guests. Regarding the pool bar and the closure of the beach club, these measures were related to the fire that affected part of the hotel. Although the bar itself was not damaged, temporary arrangements were necessary to ensure safety and the smooth management of the repairs. We understand that communication about this situation may not have been clear, and we are taking steps to provide better information to our guests in the future. We regret that these issues impacted your stay and hope to have the opportunity to welcome you again, so you can experience the improvements we are making and enjoy a fully satisfying stay. The Bambou Resort Team
Dear Kevin, Thank you for taking the time to share your experience at Bambou Resort. We are pleased to hear that you enjoyed the comfort of your room, the beautiful garden setting, and the helpfulness of our concierge in planning your excu… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewHôtel Bambou & Spa is an exceptional venue to stay An enjoyable relaxing atmosphere. I will send a personal email to the property
All was Excellent
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewLike the bungalows the trees, flowers around them, the colors reminds me of my country Haiti
The food was ok, not much of a selection.
Dear Marie, Thank you so much for your kind words and perfect score! It’s wonderful to know that the surroundings reminded you of your home country, Haïti, that connection through nature and color means a lot to us. We noted your feedback about the food variety. While our focus remains on freshness and local flavor, we’re currently working on expanding the buffet with more rotating options, especially for longer stays. Looking forward to welcoming you again for another vibrant and relaxing experience! The Team of the Bambou
Dear Marie, Thank you so much for your kind words and perfect score! It’s wonderful to know that the surroundings reminded you of your home country, Haïti, that connection through nature and color means a lot to us. We noted your feedback… Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewThe hotel is great the staff very helpful and accommodating, will recommend highly and will stay there any time
Can't find nothing negative to say
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewMy initial room in Grand Caye was awful, very old, tired, tiny, just horrible and unliveable in, nowhere near the quality I expected for a the high price I paid. However for an extra twenty euros a night I was offered the top room in a wooden bungalow away from the pool and noise of the bar and restaurant which was excellent. The shower was broken and then completely replaced within a couple of hours.
I had the worst massage ever! What was supposed to be a selective lomi lomi massage was a poor and annoying tickle of strokes by a woman who was completely absent and coughed throughout the whole painful process.
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewGood. Very nice selection.
Slow getting drinks at the bar.
Reviewed: 2 April 2025 · Stayed in March 2025
Verified reviewBeautiful landscaping
Horrible WiFi
Dear Robert, Thank you for your feedback and for highlighting the beauty of our surroundings, we’re delighted that the natural setting contributed positively to your stay. We’re sorry to hear that the WiFi did not meet your expectations. We understand how important a reliable connection is, and we’re currently working on improving our network coverage and stability to better serve our guests. We appreciate your comments, which help us improve, and we hope to welcome you back for a more seamless experience in the future. The team of the Hôtel Bambou
Dear Robert, Thank you for your feedback and for highlighting the beauty of our surroundings, we’re delighted that the natural setting contributed positively to your stay. We’re sorry to hear that the WiFi did not meet your expectations. … Show more
Reviewed: 19 March 2025 · Stayed in March 2025
Verified reviewNew villas are excellent
Dinner buffet could better
Reviewed: 17 March 2025 · Stayed in February 2025
Verified reviewThe 'chalet' was excellent, well furnished and comfortable with access to 'private' pool. It was also very good to have 'special seating area' and a la carte menu.
The bar service was very slow.
Reviewed: 11 March 2025 · Stayed in March 2025
Verified reviewFriendly staff / early Check-in akways fine
Reviewed: 4 March 2025 · Stayed in March 2025
Verified reviewReviewed: 28 February 2025 · Stayed in February 2025
Verified reviewReviewed: 25 February 2025 · Stayed in February 2025
Verified reviewReviewed: 25 February 2025 · Stayed in February 2025
Verified reviewI liked the proximity to the amazing beach and the beautiful flowers and trees that lined the pathway to the little bungalows. I also liked the proximity of the hotel to shopping, restaurants and most of all to the ferry that takes you directly to Fort de France within 20 minutes for 7 euros return! I was also pleased to see laundry facilities on site.
The beds could be more comfortable, they were small and felt like bunk beds. I also did not like that most of the staff could not speak English and that during the day, the WIFI did not work properly in the rooms.
Thank you for your feedback Angela! We are delighted that you enjoyed the location and setting. We take into account your comments on the comfort of the beds, the WIFI and the language to improve your experience. We look forward to welcoming you again!
Thank you for your feedback Angela! We are delighted that you enjoyed the location and setting. We take into account your comments on the comfort of the beds, the WIFI and the language to improve your experience. We look forward to welcomin… Show more
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 14 February 2025 · Stayed in January 2025
Verified reviewVery cute bungalow style hotel set in a natural tropical garden setting. Had a cute retro feel although facilities were all very modern. Breakfast and dinner buffets, in restaurant overlooking beach and bay, were very good. Boat to Fort de France right there at dock.
There’s nothing the hotel can do about it but as you enter water there is a ledge in sand which drops suddenly. Easy to get in but hard to get out.
Reviewed: 23 January 2025 · Stayed in January 2025
Verified reviewReviewed: 6 January 2025 · Stayed in January 2025
Verified reviewGreat location
Mosquitoes in our room Dirty moldy shower 2 women on the Restaurant staff treated us with agression and intimidation when I didn’t understand them, ignored us and wouldn’t serve us.
Dear Jill, We would like to warmly thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially during the New Year's celebration. We deeply regret the inconveniences you encountered and fully understand the disappointment this may have caused.
Dear Jill, We would like to warmly thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially during the New Year's celebration. We deeply regret the incon… Show more
Reviewed: 3 January 2025 · Stayed in December 2024
Verified reviewBest that there is. What a nice hotel, with pool and beach area, the paths between the colourful hats is simply nice. The location is great.
Everything was great
Reviewed: 2 January 2025 · Stayed in December 2024
Verified review