The cleanliness and the great staffs

Stayed in August 2025

Everything! Great location. St Regis bar is super. Superb breakfast. Most excellent service from every single staff member!

Stayed in August 2025

None

This property is surely 5stars. The staff and Butlers of our room were amazing. They took care of our booking so well and went beyond miles to decorate our table in the room with a lovely message card and two friendship bears as gift. Making our 20th friendship forever celebration memorable. The pool area was fabulous, there were selections of pools and the area is lovely. There are drinks served where you collect the pool towels.

Stayed in August 2025

From The moment i arrived, The St Regis team welcome me into their Establishment with a warm and professional attitude. This personal touch was felt all thru out The hotel from The front desk all The way to The breakfast team (THE MANOR). I honestly could not find a fault in this hotel.

Stayed in August 2025

I was a bit disappointed with breakfast menu. not many selection in a limited space while seats accommodated many people.

room was clean and maintenance lady was super. staff were kind. some suppliers for kids were very considerated.

Stayed in August 2025

The breakfast buffet was very simple.

Everything was perfect. The staff was very friendly, especially David. The hotel was in the best location, near everywhere.

Stayed in August 2025

None.

Excellent service!

Stayed in May 2025

Absolutely amazing hotel! The location is super convenient — right in the heart of the Londoner complex. The room was luxurious, spacious, and thoughtfully designed, with everything you could possibly need. The bed was incredibly comfortable, and the housekeeping was outstanding — they even arranged my belongings beautifully every day, which was such a lovely touch. The breakfast was absolutely delicious, with a wide variety of high-quality options and top-notch ingredients. The only downside was the wait time — I had to queue for about 15–20 minutes each morning. Overall, I had a fantastic stay and would definitely return. Highly recommended!

Stayed in July 2025

Every staff member went out of their way to make us and our baby feel welcome!

Stayed in July 2025

Staffs are helpful and nice.

Stayed in July 2025

Nothing! All perfect;)

There is nothing to complain indeed. Everything was pleasant the minute we stepped into the premises. The bell, the front, the butler, the porter, the maid and everyone we encountered on the first day and throughout our 3 day stay was very hospitable until the last minute we were leaving the promises. The ambience, the room, the amenities, everything was beyond our expectations. We would like to thank St. Regis and the staff who took care of us and provided the freindly welcome to our stay in Macao. If we ever come back again we will definitely stay at St. Regis.

Stayed in July 2025

Upscale five stars hotel. Friendly and helpful staff. Feel welcome when you step in the lobby, gym and pool. Excellent facilities. Comfortable room and bed. Good location.

Stayed in June 2025

The design

Their staff, and their facility’s

Stayed in July 2025

There was nothing we didn’t like, but we would like to suggest that, given the high room rates, it would be a great addition to offer a Club Lounge for guests during happy hours, perhaps from 5 PM to 7 PM.

My family and I received a warm welcome from all the hotel staff. Mr. David Leong was especially helpful and provided us with excellent recommendations on places to visit and how to get around. The breakfast buffet was of very high quality with a great variety of options, and we also had the choice to order from the à la carte menu. One thing we truly appreciated was the late breakfast service, available until 1:00 PM. The hotel is located in an outstanding location — right in the heart of Cotai — surrounded by top shopping and dining spots. We could easily walk to The Londoner, The Venetian, The Parisian, MGM Cotai, and Studio City.

Stayed in July 2025

Luxury and comfortable hotel that I always recommend to my friends

Stayed in June 2025

Nothing

Very good service and very convenient only 5 mins away from the airport.

Stayed in July 2025

Pool a bit small & pillow are rather soft

We were upgraded to a suite , very spacious & the decor is very cozy & comfortable. Staff are nice & polite, the concierge staff are very helpful. Restaurant are good, breakfast have a great variety of food & taste very good

Stayed in July 2025

Well trained, very caring and attentive staff. Very comfortable bed.

Stayed in July 2025

Staffs are well trained with professional service and big smiles View of Metropolitan suite is stunning !

Stayed in June 2025

The tub seems water leaking so when we had bath on the tub the water went away. I expected we could be offered free drinks from minibar but here's not when I had free drinks from Wynn Palace and Altrira and Galaxy.

The housekeeping response quick when we order more teas, coffees and bath salts and arrived room very fast. The pool is very nice. We can see the Cotai night views perfectly.

Stayed in June 2025

Nothing

Everything

Stayed in April 2025

Everything was more than expected five stars service, great staff and helpful.

Stayed in June 2025

Everything great !

Stayed in June 2025

The wifi is unexpectedly bad!!!! It's not slow or what, we all connected the wifi but we all couldn't connect internet (yahoo or bank website) or social media (facebook or IG or WhatsApp or Signal).

I traveled with my mother & sister, so we booked 2 double bed room. But hotel arranged an extra bed for us, the room is big eboug for 3 beds. The butler service is nice, our butler (Jen) explained to us about the room clearly.

Stayed in June 2025