Reviews of The Ritz-Carlton, Macau 5 stars
Galaxy Macau™, Estrada da Baía da Nossa Senhora da Esperança, s/n, COTAI, Cotai, Macau, Macao
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Reviewed: 10 August 2024 · Stayed in June 2024
Verified reviewReviewed: 12 May 2024 · Stayed in May 2024
Verified reviewReviewed: 19 April 2024 · Stayed in April 2024
Verified reviewReviewed: 17 April 2024 · Stayed in April 2024
Verified reviewReviewed: 2 March 2024 · Stayed in February 2024
Verified reviewReviewed: 12 November 2023 · Stayed in October 2023
Verified reviewEverything is great
Nothing to dislike
Reviewed: 29 May 2023 · Stayed in May 2023
Verified reviewReviewed: 26 May 2023 · Stayed in May 2023
Verified reviewThe room was spacious and great
Breakfast, more varieties please
Reviewed: 15 May 2023 · Stayed in May 2023
Verified review- good to have a lounge - great architecture - good design
- worse check in ever, takes 1 hour to check in , no line they just make you wait in the lobby and the louder the people are the faster you will check in … - it is pricey, and wine quality is really so so in the lounge - breakfast is shared in the lounge , please add up this information not recommended for that price
Dear Cedric, Thank you for staying with us at The Ritz-Carlton, Macau, and sharing your valuable experience with us. I understand not all aspects of your stay, especially on the check in service from my team, were what you had expected. Please accept my sincere apologies, and I appreciate you bringing these issues to my attention, you can be certain that every point that you have mentioned will be reviewed with hotel leadership team and definitely will assist us in identifying areas that need to be improved. I hope to have the opportunity to welcome you back to The Ritz-Carlton, Macau in the future, so we can restore your faith and have The Ritz-Carlton experience you have come to expect. Please kindly reach out to me at rc.mfmmr.dm@ritzcarlton.com for any assistance. I look forward to hear from you. Sincerely, Cynthia Tang Duty Manager The Ritz-Carlton, Macau
Dear Cedric, Thank you for staying with us at The Ritz-Carlton, Macau, and sharing your valuable experience with us. I understand not all aspects of your stay, especially on the check in service from my team, were what you had expected. P… Show more
Reviewed: 13 May 2023 · Stayed in May 2023
Verified reviewReviewed: 7 February 2023 · Stayed in February 2023
Verified reviewReviewed: 22 November 2022 · Stayed in November 2022
Verified review