Reviews of MGM Macau 5 stars
Avenida Dr. Sun Yat Sen NAPE, Macau, Macao
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Reviewed: 29 March 2024 · Stayed in March 2024
Verified reviewHigh standard in the middle of Macau! Pool, casino, shops (high end), spa, amazing views
Wish we’d booked MGM COATAI as more things like coffee shop etc but still great!
Dear Conrad, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our guests which make your valuable comments very important to us. We look forward to serving you again soon. Best regards, Rooms
Dear Conrad, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our gues… Show more
Reviewed: 12 June 2023 · Stayed in June 2023
Verified reviewReviewed: 4 June 2023 · Stayed in May 2023
Verified reviewMy partner and I were woken up at 5am by the lack of air con, and couldn't go back to sleep. When we left the hotel room at 8:30am, I called front desk, and left a clear message to have the air con fixed. I returned to the hotel at close to 11pm, and walked into a very warm room, though the thermostat reading was 18.5 degrees C. So I called the hotel front desk manager, who arrived with housekeeping staff, who brought along a handheld thermostat at my request. It showed a room temperature of 26.5 degrees Celsius. The staff ended up having a heated argument with us, claiming that they did what was required. No apologies whatsoever. After 30 minutes, we were offered either an upgrade, or have an engineer over to fix the air con. It was 11:30pm, and we had a long day. We were utterly disappointed with the service, and the defensive attitude of the staff. We were not prepared to pack up and move to another room at close to midnight, when we would be checking out the next morning. In the end, we checked out and left at midnight. The manager unshamefully reminded us that since we booked through Booking.com, there would be no refund. I requested an email as a record of the incident. Until now, we have not heard back at all.
Dear Eike Michelle, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate you bringing the issue of service and room facility to our attention. We regret to hear that our service did not meet your expectations and live up to our own high standards. Please rest assured that the highlighted issue was immediately addressed by the management and specialist team. We are determined to take any steps necessary to ensure that similar incidents do not happen again in the future. We understand that every little detail matters. We sincerely hope that you will give us an opportunity to serve you again in the future. Best regards, Customer Care
Dear Eike Michelle, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate you bringing the issue of service and room facility to our attention. We regret to hear that our service did not meet you… Show more
Reviewed: 4 June 2023 · Stayed in April 2023
Verified reviewReviewed: 2 May 2023 · Stayed in March 2023
Verified reviewReviewed: 24 April 2023 · Stayed in April 2023
Verified reviewReviewed: 20 April 2023 · Stayed in April 2023
Verified reviewGreat location, staff are helpful and polite, pleasant stay.
can't think of any
Dear Ka Ho Jason, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our guests which make your valuable comments very important to us. We look forward to serving you again soon. Best regards, Customer Care
Dear Ka Ho Jason, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our… Show more
Reviewed: 16 April 2023 · Stayed in April 2023
Verified reviewbig and very good location
Dear Quang Cua, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our guests which make your valuable comments very important to us. We look forward to serving you again soon. Best regards, Customer Care
Dear Quang Cua, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our g… Show more
Reviewed: 6 April 2023 · Stayed in April 2023
Verified reviewReviewed: 27 March 2023 · Stayed in March 2023
Verified reviewIt’s modern and comfortable. The staff are polite and helpful.
Everything is good except the breakfast. There’s a great space for improvement.
Dear Teresa, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. Thank you again for your kind comments and business. We hope to serve you again soon. Best regards, Customer Care
Dear Teresa, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our e… Show more
Reviewed: 23 March 2023 · Stayed in March 2023
Verified reviewGreat breakfast, relaxing in swimming pool
take ages to get my room after check in hotel
Dear Thomas, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. Thank you again for your kind comments and business. We hope to serve you again soon. Best regards, Customer Care
Dear Thomas, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our e… Show more
Reviewed: 16 March 2023 · Stayed in March 2023
Verified reviewclass, room size, service of staffs, location.
Dear Ching wan, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much. We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team. Thank you again for your kind comments and visit. We look forward to serving you again soon. Best regards, Customer Care
Dear Ching wan, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much. We strive every day to… Show more
Reviewed: 10 March 2023 · Stayed in March 2023
Verified reviewso nice they give my partner cake for his birthday!
Dear Yuk Ting, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your great impressions following your recent celebratory stay with us. It really means a lot to us and the entire team. We appreciate your kind comments and hope to celebrate more special occasions with you soon. Best regards, Customer Care
Dear Yuk Ting, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is wh… Show more
Reviewed: 6 March 2023 · Stayed in March 2023
Verified reviewVery clean and not crowded.
nothing
Dear Carolyn, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much. We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team. Thank you again for your kind comments and visit. We look forward to serving you again soon. Best regards, Customer Care
Dear Carolyn, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much. We strive every day to M… Show more
Reviewed: 6 March 2023 · Stayed in February 2023
Verified reviewI recently had the pleasure of staying at MGM Macau hotel and I must say, it was a fantastic experience. The room size was spacious, clean, and provided a relaxing atmosphere that made my stay truly enjoyable. One of the best things about the room was that the mini bar was included, which was a nice added bonus. I would also like to extend my appreciation to Yannes, who went above and beyond to provide exceptional service during my stay. When we realized that we had left some important documents in the hotel room after we had already departed and arrived back in Hong Kong, we were worried that we would not be able to get them back in time. However, due to the importance of the documents, courier companies were unable to accept the order. That's when Yannes stepped in and offered to deliver the documents back to us personally from Macau to Hong Kong. Yannes was a true professional and her dedication to providing outstanding service was unmatched. She communicated with us effectively and kept us updated throughout the entire process. Her willingness to go the extra mile to help us out was truly appreciated. Overall, my stay at MGM Macau was a wonderful experience, and I would not hesitate to recommend it to anyone. The combination of excellent facilities and exceptional service, particularly from Yannes, made for a memorable and enjoyable stay. Thank you, MGM Macau, for a fantastic experience!
Dear Vicki, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much. We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team. Thank you again for your kind comments and visit. We look forward to serving you again soon. Best regards, Customer Care
Dear Vicki, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much. We strive every day to Mak… Show more
Reviewed: 3 March 2023 · Stayed in March 2023
Verified reviewReviewed: 3 March 2023 · Stayed in February 2023
Verified reviewReviewed: 11 February 2023 · Stayed in February 2023
Verified reviewReviewed: 14 January 2023 · Stayed in January 2023
Verified reviewlocation is convenient to old town, room is spacious
room is getting old and not matching premium room pricing. little feeling on premium room service v.s las vegas MGM two bed room staying experience. staffs seemed too relax and no mindset of proactive helping although all seemed polite per standard. overall it seemed the hotel is lacking professional management and no any supervisor to stay on top of the service delivery, in particular for guest who booked premium room.
Dear Xuan Wu, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you have provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to deliver the highest standards of quality and service to our valuable guests. We are driven by the aim to Make Great Moments for each of you. Please rest assured that your highlighted issue was immediately addressed by the management and specialist team of our hotel. Appropriate measures will be taken based on your evaluation. We sincerely appreciate your business and thank you once again for taking the time to share your feedback. Best regards, Customer Care
Dear Xuan Wu, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you have provided. Thoughtful takeaways such as yours are extremely helpful and important to us in ou… Show more
Reviewed: 29 December 2022 · Stayed in December 2022
Verified reviewThe breakfast is good.
Because of COVID pandemic, the breakfast was packed to the room for serving. Lots of plastic boxes were used. Not environmental friendly
Dear Lai Fan Frances, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. Thank you again for your kind comments and business. We hope to serve you again soon. Best regards, Customer Care
Dear Lai Fan Frances, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us… Show more
Reviewed: 16 September 2022 · Stayed in September 2022
Verified reviewnice view
not many taxi from the hotel side , not many restaurant nearby,
Dear Guest, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. Thank you again for your kind comments and business. We hope to serve you again soon. Best regards, Customer Care
Dear Guest, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our ef… Show more