Wish we’d booked MGM COATAI as more things like coffee shop etc but still great!

High standard in the middle of Macau! Pool, casino, shops (high end), spa, amazing views

Stayed in March 2024

can't think of any

Great location, staff are helpful and polite, pleasant stay.

Stayed in April 2023

big and very good location

Stayed in April 2023

Everything is good except the breakfast. There’s a great space for improvement.

It’s modern and comfortable. The staff are polite and helpful.

Stayed in March 2023

class, room size, service of staffs, location.

Stayed in March 2023

so nice they give my partner cake for his birthday!

Stayed in March 2023

nothing

Very clean and not crowded.

Stayed in March 2023

I recently had the pleasure of staying at MGM Macau hotel and I must say, it was a fantastic experience. The room size was spacious, clean, and provided a relaxing atmosphere that made my stay truly enjoyable. One of the best things about the room was that the mini bar was included, which was a nice added bonus. I would also like to extend my appreciation to Yannes, who went above and beyond to provide exceptional service during my stay. When we realized that we had left some important documents in the hotel room after we had already departed and arrived back in Hong Kong, we were worried that we would not be able to get them back in time. However, due to the importance of the documents, courier companies were unable to accept the order. That's when Yannes stepped in and offered to deliver the documents back to us personally from Macau to Hong Kong. Yannes was a true professional and her dedication to providing outstanding service was unmatched. She communicated with us effectively and kept us updated throughout the entire process. Her willingness to go the extra mile to help us out was truly appreciated. Overall, my stay at MGM Macau was a wonderful experience, and I would not hesitate to recommend it to anyone. The combination of excellent facilities and exceptional service, particularly from Yannes, made for a memorable and enjoyable stay. Thank you, MGM Macau, for a fantastic experience!

Stayed in February 2023

Because of COVID pandemic, the breakfast was packed to the room for serving. Lots of plastic boxes were used. Not environmental friendly

The breakfast is good.

Stayed in December 2022

My partner and I were woken up at 5am by the lack of air con, and couldn't go back to sleep. When we left the hotel room at 8:30am, I called front desk, and left a clear message to have the air con fixed. I returned to the hotel at close to 11pm, and walked into a very warm room, though the thermostat reading was 18.5 degrees C. So I called the hotel front desk manager, who arrived with housekeeping staff, who brought along a handheld thermostat at my request. It showed a room temperature of 26.5 degrees Celsius. The staff ended up having a heated argument with us, claiming that they did what was required. No apologies whatsoever. After 30 minutes, we were offered either an upgrade, or have an engineer over to fix the air con. It was 11:30pm, and we had a long day. We were utterly disappointed with the service, and the defensive attitude of the staff. We were not prepared to pack up and move to another room at close to midnight, when we would be checking out the next morning. In the end, we checked out and left at midnight. The manager unshamefully reminded us that since we booked through Booking.com, there would be no refund. I requested an email as a record of the incident. Until now, we have not heard back at all.

Stayed in May 2023

take ages to get my room after check in hotel

Great breakfast, relaxing in swimming pool

Stayed in March 2023

room is getting old and not matching premium room pricing. little feeling on premium room service v.s las vegas MGM two bed room staying experience. staffs seemed too relax and no mindset of proactive helping although all seemed polite per standard. overall it seemed the hotel is lacking professional management and no any supervisor to stay on top of the service delivery, in particular for guest who booked premium room.

location is convenient to old town, room is spacious

Stayed in January 2023

not many taxi from the hotel side , not many restaurant nearby,

nice view

Stayed in September 2022

There are no comments available for this review

Stayed in June 2023

There are no comments available for this review

Stayed in April 2023

There are no comments available for this review

Stayed in March 2023

There are no comments available for this review

Stayed in April 2023

There are no comments available for this review

Stayed in April 2023

There are no comments available for this review

Stayed in March 2023

There are no comments available for this review

Stayed in February 2023

There are no comments available for this review

Stayed in February 2023