Reviews of JW Marriott Hotel Macau 5 stars
Galaxy Macau™, Estrada da Baía da Nossa Senhora da Esperança, s/n, COTAI, Cotai, Macau, Macao
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Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 April 2025 · Stayed in April 2025
Verified reviewBeautiful hotel, with exquisite fishing and craftsmanship, contemporary design and stylish, we love staying here, it exudes luxury without being pretentious or intimidating and the staff are truly wonderful. It’s really well located and within a short stroll to a more Portuguese experience and a short ride to historic relics.
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewReviewed: 23 January 2025 · Stayed in January 2025
Verified reviewReviewed: 15 January 2025 · Stayed in November 2024
Verified reviewGreat stay
Reviewed: 5 January 2025 · Stayed in October 2024
Verified reviewWhat a beautiful hotel! The staff were so helpful and friendly, the room was spacious and water / coffee pods replenished daily, the breakfast & food / drinks available in the exec lounge were great, there were several pools to relax in, and the shuttle service between hotels made it easy to visit other locations.
I wouldn’t change a thing
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewThe ambience, decor and service.
not applicable
Reviewed: 27 November 2024 · Stayed in November 2024
Verified reviewShopping mall
Nil
Reviewed: 13 November 2024 · Stayed in November 2024
Verified reviewIt’s very baby friendly!!! All the staff are very helpful and friendly. We had a great stay and the room facilities are very modern and comfortable
The pillow are too soft.
Reviewed: 31 October 2024 · Stayed in October 2024
Verified reviewReviewed: 29 October 2024 · Stayed in September 2024
Verified reviewThe extensive menu on breakfast
the Host at the casino at Galaxy
Reviewed: 14 October 2024 · Stayed in October 2024
Verified reviewReviewed: 30 September 2024 · Stayed in September 2024
Verified reviewThe facilities in the hotel were fabulous. There was a beautiful pool and easy access to the grand deck resort water park too. It was located within walking distance of the rest of the strip to. The staff were amazing. They noticed it was as my husbands birthday in a few days time, from his passport at check in. They then provided him with two lovely surprises to the room.
Reviewed: 20 August 2024 · Stayed in August 2024
Verified reviewCheckin staff and the view of my room.
Nothing
Reviewed: 12 August 2024 · Stayed in August 2024
Verified reviewReviewed: 3 July 2024 · Stayed in May 2024
Verified reviewReviewed: 1 July 2024 · Stayed in July 2024
Verified reviewReviewed: 17 June 2024 · Stayed in June 2024
Verified reviewThe hotel amenities are amazing. The rooms are spacious and very comfortable beds, plus kids are well taken care of. Breakfast buffet has a huge variety of Asian and international dishes and service is very good.
It took us 35 minutes to check-in (not including waiting time in line). Then staff came up to our room because they forgot to take passport details. Check-out was also lengthy and staff over complicated things. I would expect from a 5 star hotel, that check-in and out is effortless and quick. We had four kids waiting and running around.
Reviewed: 14 June 2024 · Stayed in June 2024
Verified reviewGreat location and facilities with grand resort deck just downstairs and kids club accessible for hotel guests too! Particularly appreciate all the staff at executive lounge, super friendly, helpful and accommodating. Great food and great service!
The kids club in JW Marriott seems a bit small and charges fees even for hotel guests.
Reviewed: 9 June 2024 · Stayed in June 2024
Verified reviewIt was a stunning environment. Outstanding service and facilities. Staff were exceptional
There was nothing I did not like
Reviewed: 21 May 2024 · Stayed in May 2024
Verified reviewIt is great! Didn’t see that high level of service for long time. Highly recommended
Reviewed: 17 May 2024 · Stayed in April 2024
Verified reviewThe hotel is near to the galaxy mall and hotels. The room is in good condition.
It is pricier than most places and it still requires to walk quite a fair bit to the nearest train station.
Reviewed: 15 May 2024 · Stayed in May 2024
Verified reviewReviewed: 13 May 2024 · Stayed in May 2024
Verified reviewReviewed: 13 May 2024 · Stayed in May 2024
Verified reviewWe had a Premier Room booked for three days through Booking.com and for some reason could not book for the fourth day in the same room. We ended up booking the fourth day in a Standard Room with Trip.com. When we arrived, they upgraded our fourth day so that we may stay in the same room for the four days. The Premier Room was spacious and well designed with a modern feel. Just perfect for the two of us and our 2yo child. It looked over the resort deck and my child was very engaged in the view. Room service is amazing. They folded some of our clothing that had been strewn around and provided additional baggage horses so that our luggage can be accessed off the ground. Our child was provided with a care package. They hung our wet swim gear on the hanging line in the bathroom for us and provided cable management straps for all our personal electronic wiring.
The only thing I can comment for improvement is the provision of drinking water fountains inside the Grand Resort Deck if not the hotel pool area. Access to potable water should be readily available. It is not only an inconvenience to the us as the guests but it should not be a luxury item to be charged at great expense. Free water bottles are provided in the hotel rooms, why not at the pool area as well where it is most needed?