Reviews of Conrad Macao 5 stars

Hotel accommodation was great

The hotel is based in a complex where several areas (food courts) were closed for renovations. This was not mentioned before my arrival

Jason front Office was extremely The high light of the property. Helpful, professional and always going The extra mile to ensure guest satisfation. Will definitely return to Conrad Macau. Convinience in Shopping , dining and entertaiment all under one roof. Special thanks to Kathy of concierge for all her assistance.

Excellent breakfast. Good pool facilities.

Great location great facilities great staff

Nothing

Location and the show every evening in the lobby. Also the hotel is like a shopping mall where you don't have to leave to enjoy what's needed

My trip was very short and I only stayed for 2 nights

Spacious Great view of the Eiffel tower large toilet with all amenities and facilities provided Location excellent - in the Londoner (one of the newer malls) Good shuttle service, like most hotels in Macau

Main flaw - dated rooms and hotel !! Many more modern and updated hotels around Macau.

Clean good place to walk and big rooms down mall connected to other mall over all its good

check in was 2:45pm waiting 30 min to get room and was my booking 2 room each one in floor (14 /15) it should be ready in same floor as family and one person book two room and last kids was very noise in the floor playing in the hallway you can check 8/9 august camera and noise

Everything

Nothing

Location was good. Every night, staff made the bed and cleaned the room during our staying. Last and not least, there was welcome cookie which is quite tasty.

Very clean and nice staff

The main wealth of the hotel is its staff. Extremely friendly, polite and attentive. I would also like to express my gratitude to the concierge service for their help in the situation of exchanging tickets for a turbo gadget that I bought by mistake from the wrong destination. all requests for accommodation were taken into account. We also congratulated our daughter on her birthday from the hotel

There is no such thing

Nice greetings when check in/out! Check in staff very professional! Check out staff very friendly.

I was surprised by the Receptionist of Churchill who let a hotel guest wearing hotel bathrobe to enter the restaurant for breakfast which personally think it should not happen in such a High Grade Hotel!

A beautiful and well presented hotel in a great location. Staff were very helpful.

The bed mattress was over firm, and the pillows were too soft. The air con (from the elevator foyer, the hallway, continuing into our room) was very musty, smelt like cigarette smoke, and filters had not been cleaned.

Everything went well

Great location. Very clean beautiful.

Not much

Amazing hotel. The room was awesome and the staff went well beyond what we expected. Highly recommend the Conrad Macau.

The service from reception, concierge (shout out to Catherine Lok!) to lift and room cleaning personnel was impeccable! I stayed three nights and everyone attended to my requests immediately in spite of the hotel being fully booked. I booked the Conrad, mainly because of its 9.3 ratings. I think it deserves a 9.6 rating. Take notice of the little details! As taxis are not easy to get in Macau, having great advice from Catherine, the concierge, on how to navigate was very helpful! If you are a foodie, like me, she can recommend great eats! My sincere thanks to Catherine, Jason, Yolanda,Aaron, Vinod, and all personnel of Conrad Hotel.

All positives make up for the little negative.