The hotel is based in a complex where several areas (food courts) were closed for renovations. This was not mentioned before my arrival

Hotel accommodation was great

Stayed in August 2025

Jason front Office was extremely The high light of the property. Helpful, professional and always going The extra mile to ensure guest satisfation. Will definitely return to Conrad Macau. Convinience in Shopping , dining and entertaiment all under one roof. Special thanks to Kathy of concierge for all her assistance.

Stayed in August 2025

Excellent breakfast. Good pool facilities.

Stayed in August 2025

Nothing

Great location great facilities great staff

Stayed in August 2025

My trip was very short and I only stayed for 2 nights

Location and the show every evening in the lobby. Also the hotel is like a shopping mall where you don't have to leave to enjoy what's needed

Stayed in August 2025

Nothing

Everything

Stayed in August 2025

Location was good. Every night, staff made the bed and cleaned the room during our staying. Last and not least, there was welcome cookie which is quite tasty.

Stayed in July 2025

Very clean and nice staff

Stayed in July 2025

There is no such thing

The main wealth of the hotel is its staff. Extremely friendly, polite and attentive. I would also like to express my gratitude to the concierge service for their help in the situation of exchanging tickets for a turbo gadget that I bought by mistake from the wrong destination. all requests for accommodation were taken into account. We also congratulated our daughter on her birthday from the hotel

Stayed in July 2025

I was surprised by the Receptionist of Churchill who let a hotel guest wearing hotel bathrobe to enter the restaurant for breakfast which personally think it should not happen in such a High Grade Hotel!

Nice greetings when check in/out! Check in staff very professional! Check out staff very friendly.

Stayed in July 2025

Everything went well

Stayed in July 2025

Not much

Great location. Very clean beautiful.

Stayed in July 2025

Amazing hotel. The room was awesome and the staff went well beyond what we expected. Highly recommend the Conrad Macau.

Stayed in July 2025

All positives make up for the little negative.

The service from reception, concierge (shout out to Catherine Lok!) to lift and room cleaning personnel was impeccable! I stayed three nights and everyone attended to my requests immediately in spite of the hotel being fully booked. I booked the Conrad, mainly because of its 9.3 ratings. I think it deserves a 9.6 rating. Take notice of the little details! As taxis are not easy to get in Macau, having great advice from Catherine, the concierge, on how to navigate was very helpful! If you are a foodie, like me, she can recommend great eats! My sincere thanks to Catherine, Jason, Yolanda,Aaron, Vinod, and all personnel of Conrad Hotel.

Stayed in July 2025

The breakfast was awesome.

Stayed in July 2025

Nothing at all!

Loved everything!

Stayed in June 2025

Nothing

Spacious

Stayed in May 2025

The cost of food and beverages

Clean great location friendly staff

Stayed in June 2025

Honestly I can’t find anything to dislike. If I want to be greedy, I wish there were shuttle services to more places around Macau😂

The place looks grand. Everything was very well maintained. Even our morn bfast was at a very posh looking restaurant. I love the personal touches for our room. 2 male 1 female bathroom robe & slippers (see pic). The 2 bears on our bed made our day too. My boy was exceptionally happy. We are also greeted by an exceptionally friendly security personnel (Yudha) daily. He always has this cheerful smile and guided us to the correct direction each time. Thank you Yudha.

Stayed in June 2025

Nothing. Everything is good .

Very clean, and staff very friendly and very helpful. 😊 We will recommend this hotel and for sure we will come back again. 😉

Stayed in June 2025

Londoner shopping center was extremely expensive for everything, including supermarket and bakery.

The room was bigger and more beautiful. The bathroom was perfect with a separate bathtub and shower booth. Easy access from lobby / reception.

Stayed in March 2025

The hair dryer had a standard English plug but there was only the “shaver” socket in the washroom! After my child was asleep I realized I had to dry my hair in the bedroom, so I went downstairs to ask for a plug converter. The converter never showed up and when I called again, they gave me the opposite of what I wanted... by then it was almost 12 o'clock and I was too tired to ask for another one so i just dried my hair with a towel and slept... I wish they provide a converter so there is no need to call and ask.

A close drive from the ferry terminal, the Conrad is one of the few hotels in the Londoner. We had total 2 adults and 1 child. The check-in process is very smooth, and we were given a room right away. Our room was large with 2 Queen beds, and we were greeted with 2 teddy bears and a box of shortbread upon going into the room. The room was sizeable and comfortable, plus a generous view of the Eiffel Tower from the Parisian. The breakfast had a lot of healthy varieties, and afternoon tea was special. The staff was quick to provide us with a bed guard and child toiletries upon request. The bed and shower were exceptional, and the staff had asked for pillow suggestions as well. Overall an enjoyable experience for my child!

Stayed in June 2025

It didn't have a chiller in the room.

Very convenient location and accessible to shops and food outlets. Rooms were spacious and bigger than your average sized rooms. Staff were very helpful, friendly and quick to respond to queries and special requests. Check in was very quick and smooth. Check out process was very convenient as well.

Stayed in June 2025

None

Staff and room

Stayed in April 2025