Reviews of Casa Real Hotel 4 stars

Location

Very big room with all you need 👍

Being an old hotel was spacious as expected. But need a bit of touch up Good value in the lobby cafe the staff serving us was nice and professional.

checking was in a hurry at 1430pm we were the only ones on the counter - No information or services of the hotel explained - Very robotic Chinese Mailand style with no smile. we tried to book the open top bus tour, but no one had a clue, so we left and just waited for it at the Ferry terminal The team is not familiar with the area as we asked for local information, they didn't have a clue, so we went with Google.

The hotel is close to the ferry terminal for Hong Kong (5 minute walk). It's clean and reasonably quiet.

There were no shuttles from the Zhuhai border crossing, nor to Cotai. When I arrived I had to get on another nearby hotel's shuttle and then walk to Casa Real. Then, getting down to Cotai, the staff had no idea how to do it and behaved like they'd never really heard of the casinos and nightlife at the other end of Macau. After about 10 minutes they worked out the best way was to walk over to Sands hotel and get their shuttle down to the Parisian. You'd think they'd be a little more knowledgeable or have a shuttle service themselves.

Hotel now doing renovation, look like building a bit dangerous. Location maybe a bit far in town, take a longer time to wait taxi come.

Nothing

I disliked the hotel, my room had a heavy odor, I asked for another room, they sprayed that one with some freshener. There is heavy construction going on, first day I checked in I had a headache, I called to complain about the noise while I was trying to sleep. They said it will be going on until 9 pm. The hotel should close during construction. nothing like the photos, very old and dated.. completely disappointed

Clean large rooms. Quiet. Comfy. Good location. I would go back

Confusing reception, lobby area, couldn’t find it. Lots of scaffolding at present, also got given a smoking room which was awful as I hate it and I’d never have booked that through booking.com so either the website is rubbish or a mistake happened. So had to change to a twin bed instead of double

Very helpful staff, good facilities in the room

Poor view

Beds are comfortable and the rooms are spacious. Some things could do with refurbishing e.g. curtains and blinds which have wear and tear, grouting on the tub needs replaced. We struggled with communicating with staff as many did not speak English, so come prepared to use a translator app to make your life easier. It's fairly removed from central attractions but easy enough to get places. Taxis are always outside and are cheap in Macau (again, translate your address to Chinese to show them). Our highlight was the walk up to the Guia Lighthouse which you can see from the hotel!

Place was spacious and very clean.

You have to check in earlier if you want non smoking rooms

Huge room and complimentary bottled waters everyday. Comfortable bed and location is very close to bus stops. Convenient to commute and lots of local restaurants nearby.

no bidet in the bathroom

Location and stuff were pleasant.

I stayed in the room, where smoking was permitted, and the experience was far from pleasant. The lingering smell of stale smoke permeated every fabric from the curtains to the bed linens. No adequate ventilation or purification system in place.