I'm staying at Kempinski since 2016 and every time coming there I feel like coming home - to my opinion it's one of the best hotels in Ulaanbaatar.

Stayed in August 2025

I stayed at the Kempinski while participating in the Ulaanbaatar Marathon. The hotel staff were incredibly friendly – especially those at the reception – and truly deserve the highest praise. The hotel itself wasn’t quite up to the standard I usually expect from Kempinski, but the staff went out of their way to make the stay pleasant and comfortable. The hotel is located a short walk from the city center and offers a nice view over the city.

Stayed in May 2025

During Naadam, traffic jam, this hotel location is a bit far

Breakfast waffles, work desk and chair, Bathtub for deluxe room. Wonderful service

Stayed in July 2025

The location isn't amazing, it's quite far from the main square / main shopping malls

Breakfast was good, nice selection, and the egg / pancake station was great.

Stayed in July 2025

* no pen in the room

* big comfortable room * well-eqiupped bathroom with both a shower cabin and a bath tub * complimentary water and postcards * friendly staff * on-site restaurant, in case you don't feel like dining out

Stayed in July 2025

a bit far from city centre when i had meetings becasue of enormously hige traffic you have to go on foot to city centre

very nice helpful staff, good breakfast

Stayed in June 2025

clean hotel and reasonable price

Stayed in June 2025

Clean and comfortable rooms, friendly and welcoming staff. Great breakfast.

Stayed in May 2025

Breakfast could be improved considering Kempinski standards. I missed the sparkling wine usually offered at other locations, which adds a special touch to the experience.

Everything was great and the staff was very kind, they even surprised me with a smoothie and a Happy Birthday note :)

Stayed in April 2025

The chef celebrated preparing the omelette. It was superb.

Stayed in May 2025

Very friendly staff, nice restaurants, spacious and clean room

Stayed in April 2025

The air in the room was dry but that is always partly due to Mongolian winters.

It had very friendly staff and the restaurant was good quality as well. The room was a clean and a nice size.

Stayed in February 2025

The mattress could have been more comfortable

Breakfast buffet was very good. The staff was exceptionally well trained and helpful.

Stayed in February 2025

The only thing that could improve is the rooms, they’re nice but could use a bit of updating. Still, a great experience overall, and I’d definitely return!

Amazing hotel with excellent service and a fantastic staff! Everyone was friendly and welcoming, making the stay truly enjoyable.

Stayed in February 2025

Excellent hotel and personnel

Stayed in January 2025

City centre is about 25 mins away because of traffic but as I was relaxing that wasn’t an issue.

Excellent services with people who always smile!

Stayed in January 2025

A bit too expensive for Mongolia.

The receptionist was really nice and helpful, the room was clean and the hotel is in great location.

Stayed in November 2024

KK Bar Service was poor.

Tenger Breakfast service and Concierge SANCHIR, ZUI and ERIC were Exceptional!

Stayed in November 2024

Only problem I encountered was when I put out my breakfast order for room service on the door but it was never picked up. I had an early flight I was trying to prepare for. However, the hotel crew went above and beyond to make things right.

My stay at Kempinski was wonderful and convenient for what my trip needed. As I arrived the front staff took care of my luggage, quickly checked me in, and explained the area of interest. They were also helpful to a lot currency and add it to my room bill for taxi fare. Tours that operate in the area will pick you up from this location. The convenience of a coffee stand in the lobby and restaurants make the transition of travel so nice. Especially when it is all thought for you. Spa services exist here as well. Facials/ massages are offered especially needed after a long hike in the desert or mountains.

Stayed in October 2024

Location is a bit far from centre

Nice quality, traditional hotel

Stayed in October 2024

Location and service

Stayed in September 2024

Old dangerous elevators

Small size

Stayed in October 2024

Everything from the excellent buffet, best Mongolian food and terribly helpful friendly staff.

Stayed in October 2024

At first we thought we were on the utility’s of town, and were concerned about travelling to the heart of the city. On the contrary, the location was ideal for our day-trips out to the impressive Chingus Khan statue AND for our trip to Tenaji National Park. When we did decide to head to the main square and surrounding attractions the taxi arrangements by the hotel were quick and efficient.

After a long, traffic snarled drive from the airport, we were warmly welcomed to the hotel by kind and helpful staff, and then found that our room and the amenities very much exceeded our expectations. And the food !!! No wonder one of the UB visitor websites said the Kempinski had the best Mongolian foods in the city.

Stayed in September 2024