Reviews of Hotel Bistra, Resort Mavrovo 4 stars

Staff,food

Overpriced ,ancient room

It was very close to the ski center, the staf wos friendly and the dinner was great. I didn’t go to the spa, but it look nice and very warm. They had a play room for kids, my daughter loved it.

Breakfast wos very bad, no diversity at all for a 4 star hotel! The rooms were kind of old, they could make them better. There is no elevator, so be prepared ti climb some stairs.

Location was close to skilift

First of all, when u enter the hotel, there is no ramp, so you have to climb a lot of stairs There isnt an elevator, rooms were outdated since 1980, the staff ( specially two bald waitress around 30-35yo ) were super lazy and you had to ask them hundred times to bring you a fork. We had a full-board offer , and the dinner was so bad and smelly , the next day we decided to eat somewhere else . - The bartender at the lounge was cool and respectful . - spa was also super nice and clean - it seems that the hotel is managed by the government, thats why everything is old and staff unmotivated and careless.

Location

Total rip-off. 150 euros per night for Really shabby rooms look fotos, tv was not working telephone was a joke with no connected cable. Torn furniture, hole in the bed sheets prepaid food was not 4 stars hotel standards, dinner not a buffet and just ok. Sauna was cold, Hamam was cold only jacuzzi was ok.

We were there as a couple for a weekend. The location is nice, a mountain and a lake are near by. It is comfortable and relaxing.The young receptionist was very polite and professional.. was always there ready with a response and help when we asked her for. She made a while experience much better, the girlfriend and I really appreciated her.

The facilities and damn expensive for what is offerred. The property is not maintained well and is old.. the assets and amenities are just NOT for that price, at all. The restorant also has a very strict policy about the menu. You have 3 pre made options for dinner, for example, and I mean, for 200€ a night, com'mon.. if you ask for something that is not pre made or, nevertheless, vegetarian, they give you a hard time. At the end, the manager had to be the one to solve the issues, providing us with resonable options for a meal. We greatly appreciate his input. Furthermore, amenities are not well maintained and are old. It seems as if they do not invest back 1% in maintenance in general. I mean, the TV holder was broken, thus the TV was leaning forward all the time. The jacuzzi bottom seal was broken, and instead of fixing it, they just provided us with a cheap plastic one to cover the hole so the water can stay in..the bathroom had moist on the walls and they just put extra covers to mask it instead of actually solving the cause, etc..

Great location, and cozy place!

Little bit outdated, needs renovation.

Near to ski center.. although the road to the skiing center is not well maintained. There is ice and garbage

Nothing

Location of the hotel, food, comfort

In the play room for kids all the toys were distroyed In the pool water was cold :/ Old room

The location was great and the scenery was fantastic. The breakfast was good with some good choices of local food.

The rooms were dated, and the heating and WiFi were switched off at night. We booked a half board stay and the evening meal was shocking. Inedible and really poor, my wife is vegetarian and she had to argue to get something other than a chicken soup starter. The people working in the restaurant clearly didn't want to be there and did the bare minimum. The Spa was filthy, the jacuzzi water was a strange shade of green. The changing rooms are about 4ft square with no seats.

Breakfast was great

I was satisfied

Breakfast was the only thing that we liked.

The room was old. The bathroom was awful. The toilet seat was broken, the ceiling had mold in the bathroom. The beds were so so. Only half of the radiator was hot, and they turned it on at 7pm. I could go on, but I think it's enough...

Food in restaurant. Location and price

Spa (not hot sauna, not good hamam, cold air in swimming pool zone, cold dzhakuzi).