Reviews of Columbus Hotel Monte-Carlo, Curio Collection by Hilton 3 stars
23 Avenue Des Papalins, 98000 Monte Carlo, Monaco
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Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGood location, away from very busy crowds of Monaco central, but still 10mins walk from the central Monaco. The staff who is responsible for cars, handled my car really well, parking, loading the luggage… superb job!
Nothing
Dear Valentina, Thank you very much for your positive feedback. We are delighted that you enjoyed our location, which is both quiet and close to the center of Monaco. Thank you also for your compliments about our valet parking team, we will be happy to pass on your encouragement to them! We hope to have the pleasure of welcoming you back very soon for another wonderful experience. Best regards, Victoria Stevenson -General Manager
Dear Valentina, Thank you very much for your positive feedback. We are delighted that you enjoyed our location, which is both quiet and close to the center of Monaco. Thank you also for your compliments about our valet parking team, we will… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe hotel itself made a good impression: clean, comfortable rooms and a convenient location. However, the work of the reception staff can only be described as terrible. Their communication with guests was rude and completely unacceptable for a hotel of this level. When I tried to pay online through the link they provided, it didn’t work. I then offered to pay in US dollars, but instead of helping, the staff became rude and even threatened to call the police. Unfortunately, because of this behavior at the reception, the overall impression of my stay was badly spoiled. I truly hope that the management will pay attention to the quality of work at the reception and take action
Dear Guest, Thank you for sharing your feedback. While we are pleased that you appreciated the cleanliness and comfort of our rooms as well as our convenient location, we are truly sorry that your impression of our reception team was not positive. After carefully reviewing your stay, we would like to clarify that at check-in, only a partial payment could be processed. At departure, unfortunately, no valid means of payment was available. As per our hotel policy, payment must be secured before departure, and for this reason we provided several secure payment links and offered assistance in your language via your contact by phone. When these attempts were unsuccessful, our team explained the situation and reminded you of our payment policy. As we are unable to accept U.S. dollars, we had to insist on settlement in euros. Ultimately, your balance was settled in cash with the assistance of a friend. We regret that this situation created frustration and that you perceived our efforts to enforce hotel policy as impolite. Please be assured that our team’s intention was only to ensure proper settlement of the account in line with international hospitality standards. We do hope that you will consider giving Columbus Monte-Carlo another opportunity in the future so that we may restore your confidence in our service. Kind regards, Victoria Stevenson-General Manager.
Dear Guest, Thank you for sharing your feedback. While we are pleased that you appreciated the cleanliness and comfort of our rooms as well as our convenient location, we are truly sorry that your impression of our reception team was not p… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewLocation, cleanness, hospitality of the staff, swimming pool, good restaurant
Poor breakfast menu
Dear Guest, Thank you for your positive feedback regarding our location, cleanliness, staff hospitality, pool, and restaurant. We are pleased you enjoyed these aspects of your stay. We have taken note of your comment about the breakfast menu and will review it with our culinary team to seek improvements. We look forward to welcoming you back to Columbus Monte-Carlo. Kind regards, Victoria Stevenson-General Manager
Dear Guest, Thank you for your positive feedback regarding our location, cleanliness, staff hospitality, pool, and restaurant. We are pleased you enjoyed these aspects of your stay. We have taken note of your comment about the breakfast men… Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewCleanlihess
The fact that I changed dates, not cancel and was nade to pay for the new date.
Dear Guest, Thank you for your feedback. We are delighted that you enjoyed several aspects of your stay. We understand your frustration regarding the fees associated with changing your dates. Our terms and conditions are designed to ensure flexibility while respecting our organization. We hope to have the pleasure of welcoming you back again. Kind regards, Victoria Stevenson, General Manager
Dear Guest, Thank you for your feedback. We are delighted that you enjoyed several aspects of your stay. We understand your frustration regarding the fees associated with changing your dates. Our terms and conditions are designed to ensure … Show more
Reviewed: 13 August 2025 · Stayed in June 2025
Verified reviewFrom the moment we arrived to the moment we left, we absolutely enjoyed our stay. The staff are incredibly helpful and genuinely kind. We had a lovely room facing the rose gardens and it was very peaceful, considering that it was the most intense time possible to be in Monaco.
Dear Lara, Thank you so much for your wonderful review. We are delighted to hear that you enjoyed your stay from the moment you arrived until your departure, and that our team’s helpfulness and kindness made a difference. It’s also a pleasure to know you appreciated the comfort of your room overlooking the rose gardens and the peaceful atmosphere, even during Monaco’s busiest period. We truly look forward to welcoming you back very soon! Kind regards, Victoria Stevenson-General Manager
Dear Lara, Thank you so much for your wonderful review. We are delighted to hear that you enjoyed your stay from the moment you arrived until your departure, and that our team’s helpfulness and kindness made a difference. It’s also a pleasu… Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewStayed on a room-only basis and this is a very nice hotel, hard to fault, the front of house staff are particularly helpful and accommodating.
Dear Jim, Thank you for sharing your feedback. We are pleased to hear that you enjoyed your stay and found our location convenient for events at the stadium as well as just a short walk from the main harbour. It is wonderful to know that you consider our hotel beautiful and that our reception team made a positive impression with their helpfulness and accommodating service. We hope to have the pleasure of welcoming you back on a future visit to Monaco. Kind regards, Victoria Stevenson-General Manager
Dear Jim, Thank you for sharing your feedback. We are pleased to hear that you enjoyed your stay and found our location convenient for events at the stadium as well as just a short walk from the main harbour. It is wonderful to know that yo… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe location is close to the sea, harbour and restaurants. Takes about 15 minutes to walk in to central.
I was charged over £100 for the minibar. Nowhere does my booking or at check in mention the minibar is rechargeable. In fact, under 'Room Details, Facilities' It mentions the mini bar along with everything else included in the booking. They take an initial 300 euro deposit so contesting the charge is very difficult as they take the minibar charge from the deposit automatically even though I pointed out that nowhere in my booking was I informed of the charge. Trying to get hold of Booking.com customer service is impossible as they don't return my messages of complaint. Furthermore, on the first night, a guest upstairs was shouting and screaming, even throwing objects, this kept me awake and disturbed our sleep.
Dear Paul, Thank you for taking the time to share your feedback. We are pleased you appreciated our location close to the sea, the port, and the restaurants, and within walking distance of the city centre. Regarding the minibar, we would like to clarify that it is indeed chargeable, as is standard practice in hotels and the prices are also listed in our room directory and mini bar, and the deposit taken at check-in is simply a pre-authorization to cover any extras consumed during the stay. The amount corresponding to minibar consumption is deducted only if items are taken. We regret if this was not clear at the time of booking. We are also sorry to hear about the disturbance caused by another guest during your first night. Please be assured that our team is available 24/7 to address such situations immediately when informed. We appreciate your comments, which help us to improve, and we hope to have the opportunity to welcome you again under better circumstances. Kind regards, Victoria Stevenson-General Manager
Dear Paul, Thank you for taking the time to share your feedback. We are pleased you appreciated our location close to the sea, the port, and the restaurants, and within walking distance of the city centre. Regarding the minibar, we would li… Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewGreat price for Monaco
A bit of a hike to Casino square.
Dear Cait, Thank you very much for your kind review and for taking the time to rate so many aspects of your stay. We are delighted to hear that you found our staff, cleanliness, comfort, and facilities all worthy of top marks. We understand that our location requires a bit of a walk to reach the Casino Square.. Many guests enjoy the quiet setting away from the busiest areas, but we know it may not suit everyone equally. Thank you again for choosing us for your stay in Monaco. We hope to welcome you back soon. Warm regards, Victoria Stevenson -General Manager.
Dear Cait, Thank you very much for your kind review and for taking the time to rate so many aspects of your stay. We are delighted to hear that you found our staff, cleanliness, comfort, and facilities all worthy of top marks. We understand… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThis hotel was lovely, agree with other reviews, felt more like 4 star, attentive staff, rooms were lovely, walking distance to casino, port, etc. On a couple of evenings we dined late and no taxis were available and concierge kindly brought us to the venues 😀. Breakfast variety was plentiful, an excellent stay in a reasonably priced hotel.
Nothing
Dear Fiona, Thank you so much for your wonderful review and for sharing your experience at the Columbus Monte-Carlo. I am delighted to hear that you enjoyed the charm of our hotel, the attentiveness of our team, and the comfort of our rooms, as well as our convenient location close to the Casino and the Port. It is heart-warming to read your kind words about our concierge team, they will be thrilled to know that their extra effort made your evenings even more enjoyable. I am also pleased that you appreciated our varied and generous breakfast selection. We are truly grateful for your kind recommendation and hope to have the pleasure of welcoming you back for another excellent stay in Monte-Carlo. Warm regards, Victoria Stevenson-General Manager.
Dear Fiona, Thank you so much for your wonderful review and for sharing your experience at the Columbus Monte-Carlo. I am delighted to hear that you enjoyed the charm of our hotel, the attentiveness of our team, and the comfort of our rooms… Show more
Reviewed: 7 August 2025 · Stayed in May 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewWe absolutely loved everything about this hotel we have stayed before about 20yrs ago and we were just hoping it was as good as we remembered, it was better and the most helpful staff we have ever come across, the bed is the most comfortable we have had in a hotel, beautiful hotel in a beautiful place
Can’t fault anything
Dear Clare, Thank you for the amazing review. We really appreciate the fact that our staff and accomdation lived up to and surpassed the beautiful memories of years gone by. Kind regards, Victoria Stevenson -General Manager
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewVery welcoming staff.
Dear Anne, Thank you so much for having chosen Columbus Monte-Carlo. We are delighted to know that you had a pleasant stay with us! We hope to have the opportunity to welcome you back to Monaco on some sunny day in the near future. Kind regards, Victoria Stevenson-General Manager
Dear Anne, Thank you so much for having chosen Columbus Monte-Carlo. We are delighted to know that you had a pleasant stay with us! We hope to have the opportunity to welcome you back to Monaco on some sunny day in the near future. Kind r… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewFantastic affordable hotel in Monaco . Great location . Amazing staff and room presentation
Nothing
Dear Jonathan, Thank you very much for your excellent rating and your kind words. We’re delighted to hear that you enjoyed our location, the comfort of your room, and the warm welcome from our team. Providing a memorable experience and great value in Monaco is our priority, and we’re so pleased we met your expectations. We look forward to welcoming you back to the Columbus Monte-Carlo very soon. Warm regards, Victoria Stevenson-General Manager.
Dear Jonathan, Thank you very much for your excellent rating and your kind words. We’re delighted to hear that you enjoyed our location, the comfort of your room, and the warm welcome from our team. Providing a memorable experience and grea… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewView over the garden and to the sea
No shuttle service to train station
Dear Angela, Thank you for your review! We're happy you enjoyed the beautiful garden and sea view as it's one of our favorite features too. We understand a shuttle to the train station would be convenient, please note this is possible it just has to be booked with the concierge /guest service team and is of course subject to availability. Again, we are so glad you chose Columbus Monte-Carlo and we would be happy to welcome you back on another sunny day in Monaco. Kind regards, Victoria Stevenson, General Manager
Dear Angela, Thank you for your review! We're happy you enjoyed the beautiful garden and sea view as it's one of our favorite features too. We understand a shuttle to the train station would be convenient, please note this is poss… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified review