Reviews of Widiane Resort 5 stars

Loved our stay at Widiane resort in the Atlas Mountains! The views were absolutely stunning, the rooms cozy with local charm, and the staff couldn’t have been kinder. Perfect spot to relax, enjoy great food, and soak in the beauty of the mountains.

The location and the massage in the spa.

The room wasn't the one I'd booked. There was no seating on the balcony. The aircon wasn't working properly, meaning it was too hot to sleep at night. There were mosquitoes getting into the room, despite all windows and doors being closed. The windows were dirty and the standard of cleaning could be better (hand marks on walls and mirrors, splashes on backs of doors). TV in lounge area of suite not working. No bedside lights. No towel rails next to sinks in toilet areas. Light switches next to bed didn't work on one side. We were in room 6. The food in the restaurant was mediocre. We ordered a chicken dish and a lamb shank. Both arrived cold. We were both very hungry, so ate them. There were no fresh vegetables served with either dish. The lamb shank appeared to have been reheated in a microwave, as it was tough on the outside and cold near the bone. Utterly disappointed. The crème brulee desert hadn't seen a blow torch to make the topping solid. Breakfast was better, coffee machine was old and slow.

The view from the room was exceptional

The food is a catastrophe. Pricey for nothing, nothing tastes good. Everything tastes bad from tagines to normal hotel food (club sandwiches, burgers, etc)

Frankly, I really liked the hotel’s location with its wonderful view of the picturesque nature that enchants the eyes, as well as the hotel’s always smiling workers.

My stay was unfortunately short, this place needs many days

The location and the view are amazing and different experiences, 😍 good to try

Well I don’t know what to say, I feel sorry about this resort, it’s in a wonderful amazing location but need a lot to improve and be suitable for people to enjoy. There is to many things to say about this resort but can’t write it here. If any one of the managers are interested please feel free to call me to help you.

To many things.

The location only

The reception was unprofessional

Everything ! Beautiful, staff friendly and service is amazing.

Nothing

The location

The reception staff

We enjoyed the boat ride on the lake

The staff was not professional, reception desk where a headache to deal with, the bedroom furniture were all old and out dated and not comfortable, the bedroom weren’t very clean had bugs everywhere. The room service food was lous couldn’t even eat the pasta smelt and tasted expired. The bedroom with the atlas view was a view of a huge rock infeont of you and peoples footstep. 100% not worth its cost and not up to a 5star resort standard

On the positive side, the receptionists, pool staff, and voiturette drivers were kind and helpful — most of them are locals and did their best with the limited resources. The location is good, the pool was nice, and the view over the lagoon was beautiful.

Very limited menu. Room service was terrible — they claimed they had no tea or coffee, which is ridiculous, especially in Morocco and in a supposed 5-star hotel. This place is not 5-star by any standard. The entire building, from reception to rooms, smelled like sewage. Luckily, we booked lake view rooms. The Atlas rooms face a giant rock — awful view. Breakfast was the only decent part. But the service was painfully slow. We waited almost two hours for our food and another hour just to be served. Totally understaffed. Not worth it. Be aware they only give watter on demand in the first night only ! I don t imagine myself coming back again

Unbelievable service of every staff member

Everything was perfect

The bed is uncomfortable at all , especially considering that the hotel is rated 5 stars!

Beautiful location, unable to fault it there Some breakfast items freshly prepared by lovely local women

One of the nights there was a large group and clearly the hotel cannot handle these bookings as the service was very poor including food at the restaurant which was inedible and complete chaos at breakfast the next day. Rooms not up to standard - most electricity sockets loose. Shower floor tiles broken, could easily injure oneself. Looking at reviews more closely complaints about food, level of facilities are not new and yet staff acted surprised when we told them about this... they just brush you off by saying "yes, yes" clearly without any intention of taking on any feedback. Its a pity especially considering the money that is paid. It could be a fantastic resort if run by anyone who's been out of the area for a few days and actually interested in doing their job, including safeguarding the employees there.....

amazing view and scenery. the prosperity sits in the sweet spot with an amazing view

the service. amateurs running it and you have to wait hours for anything you ask. if ever come. cuz it does at times.

The location and room itself.

It is in no way 5 stars or even 4 stars our stay was nothing short of appalling and shocking. AVOID PLEASE UNLESS YOU WANT TO JOIN THE MANY MANY COMPLAINERS WE WITNESSED. Firstly the AC is a complete joke. The control panel is clearly not synced up to the room it's obviously a central system it in no way matches. It was cold during our stay and the room still wasn't cool. Multiple guests complained. I stayed at significantly cheaper places with fantastic AC. So onto the list of problems. We arrived late their parking is on street not in a complex so miles away then they golf cart you up the hill, we arrived no spaces along the road so were very far away from the entrance, wait to check in as someone complaing before us also someone getting their card fixed (which happened to us nearly everytime we left the room it stopped working). After a long drive we were hungry so were directed to their buffet for dinner. Which at 400 each is very expensive. We were approached in the middle of eating after it took us half an hour to be served drinks asking for payment. About 10 minutes into eating! Was told to pay cash as they needed it in cash I only had 300 so they took that and payed the rest by card. I asked why I couldn't pay by card or charge to the room but was given multiple replies. So super dodgy. Was shocked. Was up during the night due to heat. But it was only one night. We spoke to the manager in the morning. Apologies about AC restaurant, offer of a great deal if we stayed another night. So we decided to spend another night the last night of our holiday, what a mistake!!! Room was nice although a common issue is timed lights in the bathroom. Why a luxury hotel needs to save money on lighting I have no idea but you are plunged into darkness after a minute. So you have to sit in darkness and then get move in the pitch black till the motion sensor registers you. A bit of a health and safety nightmare.

The location and the styling of the hotel

Little bit the corridors was not that clean The breakfast was not that much

The facility itself is stunning. The design, decor, and overall atmosphere are incredibly calming and peaceful. It’s a beautiful, well-thought-out space that really feels like a retreat. Breakfast was authentically Moroccan in the best way. While options were limited, the quality and flavors were excellent—we genuinely enjoyed it. The price for the resort would have been fair if the service matched the setting. Unfortunately, that’s where everything fell apart

Service, service, service... The staff seriously needs proper training on how to be welcoming and attentive. We booked the Ambassador Suite, and were told that only two tiny bottles of water (0.10 EUR each) were included—for the entire stay. When we asked for more, we were told, “Sorry, we only provide those on the first day.” That kind of response at this level of accommodation is disappointing, to say the least. We inquired about half-board or full-board options—only to be told there are none. It’s surprising for a resort located far from the city not to offer dining packages. Getting around the resort was also a hassle. Usually at places like this, golf carts are readily available to help guests get to and from their rooms and other areas. Here, every time we asked for a cart, we were told to come to reception ourselves —not exactly convenient as our suite is in a different building located 100 meters UPHILL. Another note: the resort has a couple of peacocks on the grounds. While they’re beautiful to look at during the day, their screaming at night was loud and honestly scary—especially for our baby. Trying to calm her down every time the peacocks screeched after 7 PM was not fun. We also booked a hammam and massage package for 1000 MAD per person, expecting something truly relaxing and luxurious. But the experience was below average—not at all what you’d expect from a resort or a Moroccan hammam done by a local specialist. It felt rushed, unremarkable, and definitely not worth the premium price. And one last detail that really summed up the lack of attention: our dinner tray from the first night (ordered via room service) was left outside our door for two full days, right until checkout. No one bothered to clear it.

Overpriced and not even close to 5 star hotel. Service - terrible, you have to ask for everything. No slippers or bathrobes in the room - when requested at reception, had to explain what a bathrobe is and only received after second time requested. When cleaning the room, maids collected all towels and didn't leave new ones, had to request again. The towels themselves are spurred and very used. During weekend loads of people staying and breakfast looks like hunger games - no cups, no glasses, utencils or napkins, too little food and drinks available for so many people - when something is brought people run to be able to get it - total chaos. On a workday when there are only 10 people having breakfast it is ok. Terraces not working, cleaning works ongoing during the day so you cannot use them. Indoor pool closed. Massage - waste of money, for 70 eur you get very poor quality rubbing. Overall the hotel needs repairs all over the place. There is mold in bathrooms. You need to be careful for when paying for additional services at reception as they do many of mistakes when booking and counting so you need to double check the prices. + Rooms are big, beds are huge!

It is probably the best place to stay at in the area. The hotel is large, clean and comfortable.

The view from the room.