Parking issue, restaurant rules..

Staff

Stayed in August 2025

Could have had a kettle with tea and coffee included. To get to the rooms, you have to go up at least a few stairs with your luggage. There is a janitor who helps with luggage, but we weren't sure if we had to give him a tip. We didn't have much luggage, but I did see some people with bigger suitcases and children, who had to carry their bags over the stairs.

the location is on the main road, so easy to get to and plenty of parking. The hotel is very big with a large entrance hall and the restaurant going off it. The room is large for the price paid. It has a fridge - handy as we didn't have breakfast included, so we kept our milk for cereal and water in it. The bathroom is also spacious. There was a balcony which looked over the well maintained garden. It was about 1 hour walk to the old medina and about 20 mins to a large shopping mall on the main road towards the medina. there are quite a few restaurants and cafes across the road. The swimming pool area was very clean with plenty of seating for families and friends to gather.

Stayed in August 2025

The room card key refused to work in the second day.

It was nice clean , has a great pool and comfort

Stayed in August 2025

The staff was very nice, with the exception of the female desk worker. Even tho she speaks English perfectly, she made it really difficult to communicate with her. She also makes a horrible face and gives absolutely no eye contact when speaking to you, or turns to her colleagues and speaks a different language (totally ignoring you). I think she should not be put at the front desk, or learn to be more polite with tourist (since it doesn’t leave you with a good feeling of the place).

The property is very nice and clean, the pool is beautiful and the gardens are also great. The rooms are very big and comfortable.

Stayed in August 2025

We didn’t sleep and the point behind our one night stay was that we needed a break before going to Casablanca, unfortunately the rooms were closed to main streets we couldn’t at all sleep 😴

Location perfect and how spacious the hotel

Stayed in August 2025

Friendly staff. Secure car park.

Stayed in June 2025

Both

Swimming pool

Stayed in June 2025

mosquito

location, room size

Stayed in June 2025

I stayed only one night. The room was two single bed. It was better to choose one double bed, it iwill be more confortable. it is an old non renewed hotel.

Personnel are very nice. Hotel on main boulevard. one can walk around easily.

Stayed in June 2025

Paying the full price and finding out, unfortunately, that the pool was undergoing renovations, hence not usable when pool and parking were what made me chose this hotel instead of others was a great disappointment. Management knows well ahead of renovation work that renders areas or items unusable, that are an intrinsic presentation, service and selling part of the business and should advise perspective clients and, drop the price accordingly. Breakfast was average for a 4 star hotel.

Generally the Hotel was good.

Stayed in May 2025

No tea coffee water bottle in room

everything was ok.

Stayed in June 2025

The bathrooms were very tired the shower nozzle had been fixed, badly to the wall several times. The towels were a grey colour and were very tired.

The location, staff and gardens were all lovely and the maids kept the room exceptionally clean.

Stayed in May 2025

There wasn't any coffee/tea or water boiler. The hotel is in the new part of Fes, so walking to the old Medina takes you at least half an hour

The room was quiet, clean and comfortable

Stayed in April 2025

all us well

location

Stayed in April 2025

Some of the staff were not very friendly or helpful. The place was a bit far from the medina and the facilities were not very great.

The hotel had a lovely pool and the room was spacious with a lovely balcony. The staff was helpful and kind. It was a beautiful hotel with a lot of space to walk around and a good breakfast.

Stayed in May 2025

This hotel has all the ingredients to be exceptional but it's a long way from that due to a multitude of factors: * no kettle in the room so no chance of enjoying a quiet cuppa on the balcony - unless you pay to have one delivered from the restaurant. So we bought a kettle from Carrefour on special for MAD199 and gifted it to one of the housekeeping staff on leaving. * a very large and comfortable bed but the duvet is barely wide enough to reach the side of the bed. * a great shower over the bath but no functioning extractor fan so a great humidity build up and black mould present. * the toilet never flushed properly * a very fickle performance from the WIFI - ranging from very good at times - to dropping out completely. * more hot points around the room would make it easier to charge devices while using them. * no guest information folder in the room - not even WIFI connection info, restaurant menu and hours - and general hotel information, things to do, etc. * we had breakfast included in our room rate. It was OK - a fair selection of food that was of a reasonable standard. * check in was very offical and transactional with no real sense of warmth and welcome. * had dinner in the restaurant one evening. Room temperature was very chilly. Service slow and seemed disorganized. The food was very good but for future meals we opted for the amazing restaurant across the road. Many  of these issues have been raised in previous years reviews. The response of the Hotel has always been to be thankful for the feedback, often lay the blame at the fact that they are doing renovation work and undertake to improve on these matters. But nothing seems to change.

We booked a Junior Suite. A nice spacious first floor studio room with a lovely sun-drenched balcony that overlooked the pool and its beautiful garden surrounds. Had a great time in Fes and generally enjoyed our stay at Hotel Volubilis but for the want of attention to some of these details it could be so much better.

Stayed in April 2025

First off, why are the staff grumpy. A smile is the bare minimum for such bad hygenic rooms and high prices. There was a drawer full of used tissues for some reason. I'll never understand how this establishment is still open.

Stayed in April 2025

The welcome and dealing of male & female staff at the reception upon arrival. The non availability of iron for pressing cloths in the room and the entire hotel as well as telling me to go by myself and get it pressed from next street. Very small sized TV in the room. No slippers. No menu or QR code to find one. Rooms in block A are recently renovated and smelling chemical paint & doors polish so I had to change my room to block B.

The location, the garden & flowers, pool area, restaurant and balcony size. And gratitude of the senior lady manager on 2nd day.

Stayed in April 2025

Our room was old, overused, moldy. The room was badly insulated, we could hear every chitchat on the corridor and the other rooms. The staff attitude was negative, especially at the restaurant. We will definitely look for another place if we return to Ces.

Lovely garden with pool. Too bad you are not allowed to eat your breakfast/dinner there

Stayed in March 2025

The property is beautiful and clean, and the reception staff is friendly, but the dining service is truly poor! So much so that it negatively affected our vacation… For dinner, we ordered a club sandwich and a pizza. They didn’t make the club sandwich, so we had to switch to a hamburger, which arrived COLD!! The pizza was not leavened at all, making it difficult to eat. Breakfast was also disappointing. It’s definitely not worth €10. The buffet was very limited: they provided yogurt but no granola, the bread was stale, and the mini croissants were old. The milk ran out, and no one brought more. The grilled vegetables were burnt. Very little variety and poor quality. WHAT A SHAME, I DO NOT RECOMMEND IT.

Stayed in March 2025

Too few outlets in the room and one of them was broken.

Clean, spacious, easy access to transportation on the main boulevard.

Stayed in March 2025

Revamping of some rooms make the sleep at morning somehow hard

Location of the hotel and friendly staff

Stayed in February 2025

Limited availability of electricity plugs Big walking distance from reception to elevator

Spacious and clean room with multiple amenities and balcony, highly comfortable and suitable. Bathroom includes a hair blower and plenty of space.

Stayed in January 2025

Good stauf and customers helpful

Good stuff clain room

Stayed in February 2025