Reviews of Occidental Tanger 4 stars
Route Sania, Tanger Balia, 90080 Tangier, Morocco
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Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe receptionists were all super nice and helpful. The food was good. The room is tidy and functional. Normal 4 stars service. They let you stay in the hotel premises and hold your bags after the checkout, we had a late flight back, this was helpful.
Not all the staff spoke English, it was hard asking things in the breakfast as they didn't seem to care either. There was a towel with a blood stain and a stained sheet. Pool was nice but they don't control the children nor adults running and jumping on it, nor the water guns. So we were constantly splashed and bothered even when not as close to the pool.
Dear Anna, We appreciate that you took the time to share your experience with us. We apologize unreservedly for the linen quality issue and have reinforced our inspection protocols. Your comfort remains our priority. Our team takes pride in delivering excellent guest services and quality dining experiences. We're especially pleased our flexible policies could accommodate your travel schedule effectively. We hope to have the opportunity to welcome you back in the future for an improved experience. Kind regards, The Management
Dear Anna, We appreciate that you took the time to share your experience with us. We apologize unreservedly for the linen quality issue and have reinforced our inspection protocols. Your comfort remains our priority. Our team takes pride… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewI regularly stay at this hotel and always return with pleasure. The staff is friendly and professional. I would especially like to mention the lady at the pool bar: a stunning presence who always works hard, stays positive and cheerful, and serves you with full attention and care.
Dear Saida, Thank you for this great feedback about your recent stay. Your recognition of our team's efforts and service quality means a great deal to us. We've celebrated your compliments about our attentive staff members with the entire team, as such encouragement fuels our commitment to excellence. Maintaining consistent, high-quality service remains our priority, and we're thrilled this resonates with returning guests like yourself. We look forward to welcoming you back on a future occasion. Best wishes, The Management
Dear Saida, Thank you for this great feedback about your recent stay. Your recognition of our team's efforts and service quality means a great deal to us. We've celebrated your compliments about our attentive staff members with th… Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewRoom small but ok
Pool dirty and no towels to dry your self
Dear Karim, Thank you for taking the time to share your feedback. We sincerely apologize that certain aspects of your experience fell short of our usual standards. Our team takes great care in maintaining our aquatic facilities, and we regret this oversight occurred during your visit. We've also reminded our housekeeping staff to ensure towels are always replenished promptly. We're pleased you found your room comfortable despite its compact size, and hope the thoughtful design elements contributed positively to your stay. Our varied room layouts aim to balance functionality with the mesmerizing views we're known for. We look forward to the chance to host you again for a more satisfying experience, Kind regards, The Management
Dear Karim, Thank you for taking the time to share your feedback. We sincerely apologize that certain aspects of your experience fell short of our usual standards. Our team takes great care in maintaining our aquatic facilities, and we r… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe hotel was very esthetic. Rooms were very clean and comfortable.
The hotel was a little far from most amenities. Most of the staff were friendly and helpful. Some staff came across little arrogant and not so helpful.
Dear Guest, Thank you for your review. While we regret to hear your observations about our location relative to amenities, we're conveniently situated just 700m from Malabata beach and 4.7km from Tangier's vibrant center. Our team takes great pride in delivering attentive service, and we'll certainly review your comments to enhance our hospitality standards. We're delighted you appreciated our contemporary design blending Moroccan tradition with pop-art elements. Maintaining spotless accommodations with premium bedding is a priority we share with all our guests. The comfort of our rooms, designed with Tangier's cosmopolitan spirit, aims to create memorable stays. We hope that you will return on a future occasion. Best regards, The Management
Dear Guest, Thank you for your review. While we regret to hear your observations about our location relative to amenities, we're conveniently situated just 700m from Malabata beach and 4.7km from Tangier's vibrant center. Our team… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe hotel is modern and has nice interiors. The staff are friendly.
The room isn’t sound-proof. We hear every time groups of people are chatting on the hallway and all the noise of the vehicles from outside. Please note that they only provide water in the room only for the first day. They also don’t provide dental kits. Which was really surprising. Because their reason is that they are only a 4 star hotel. But we’ve stayed at the most basic hotels and these were provided. It’s also difficult to communicate because only a few staff can speak English.
Dear Mary Thank you for taking the time to review your recent stay at our hotel. However, we sincerely apologize that your experience fell short in some areas. Our soundproofed rooms are normally effective at minimizing external noise, and we regret this was not your experience. Regarding amenities, we aim to balance sustainability with guest comfort through our daily refreshment policies. We're delighted you appreciated our contemporary design and found our team welcoming. Our staff takes pride in creating memorable experiences through their warm hospitality. We look forward to welcoming you back. Best wishes, The Management
Dear Mary Thank you for taking the time to review your recent stay at our hotel. However, we sincerely apologize that your experience fell short in some areas. Our soundproofed rooms are normally effective at minimizing external noise, an… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe hotel room was clean, the Wi-Fi was excellent, and the housekeeping lady was exceptional.
The lavatory set up inside the room was odd. The hotel parking was very small, we had to park in an unpaved area near the hotel.
Dear Younes, Thank you for your review. We sincerely regret that some aspects of your stay did not meet your expectations. Our establishment offers convenient parking options nearby, and we continuously strive to ensure our accommodations provide comfort in every detail. Nonetheless, we are delighted that you found your accommodation immaculate. Your kind words about our attentive housekeeping team member bring us joy, as they work diligently to maintain our high standards. The reliable internet connectivity also contributed to making your stay more comfortable. We look forward to welcoming you back. Best regards, The Management
Dear Younes, Thank you for your review. We sincerely regret that some aspects of your stay did not meet your expectations. Our establishment offers convenient parking options nearby, and we continuously strive to ensure our accommodations… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewRooms were fine and spacious, good aircon.
Overpriced. Laundry was extremely expensive. Staff were mostly unhelpful. Pool is not as advertised. Allowed to smoke around the poolside even though they say you can’t. Staff couldn’t get it together and the service is slow
Dear Jade, Thank you for taking the time to review your recent stay at our hotel. We sincerely regret that your experience fell short in some areas. Our aim is to deliver prompt and attentive service, and we understand your concerns about the response times you encountered. The poolside experience should align with our established standards, and we take your observations seriously. Our pricing structure reflects the quality and range of amenities we provide, though we understand your perspective on the value received. Nonetheless, we are delighted that you found your accommodation spacious and comfortable. The climate control system in our rooms is designed to ensure guest comfort throughout your stay. We hope to have the opportunity to welcome you back in the future. Best regards, The Management
Dear Jade, Thank you for taking the time to review your recent stay at our hotel. We sincerely regret that your experience fell short in some areas. Our aim is to deliver prompt and attentive service, and we understand your concerns about… Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in May 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe room was comfortable clean, staff was very friendly and helpful, especially the boys at the carpark and reception.
The food and drinks were very expensive compared to the restaurants around Tangier, I was shocked when I had to pay €10 for 2 cokes a bit over the top.
Dear Francis, Thank you for your review. We understand your concerns about our beverage pricing and value your feedback on this matter. We are pleased that you found our accommodations satisfactory and that our team provided you with attentive service throughout your stay. We hope to welcome you back in the future. Best wishes, The Management
Dear Francis, Thank you for your review. We understand your concerns about our beverage pricing and value your feedback on this matter. We are pleased that you found our accommodations satisfactory and that our team provided you with att… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewTime of check in and check out
Dear Ilyas, Thank you for sharing your opinion of your stay with us. We apologize that our check-in and check-out schedule caused you inconvenience. Our team strives to accommodate guest needs while maintaining our service standards. We hope you managed to take advantage of our hotel's strategic location between the Mediterranean Sea and Tangier's cultural landmarks. We hope to welcome you again in the future. Best regards, The Management
Dear Ilyas, Thank you for sharing your opinion of your stay with us. We apologize that our check-in and check-out schedule caused you inconvenience. Our team strives to accommodate guest needs while maintaining our service standards. We … Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewLocation
Staff one lady was super rude on the front of counter wasn’t polite should training her bfr facing the customer
Hello, Thank you for your feedback. We're sorry to hear about your experience at the front desk — this is not the standard we aim for. Your comment will be shared with the team to ensure better service moving forward. Best regards, Management
Hello, Thank you for your feedback. We're sorry to hear about your experience at the front desk — this is not the standard we aim for. Your comment will be shared with the team to ensure better service moving forward. Best regards, Mana… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewClean and organized with full of decoration.
Location was at the last end of the city
Dear Mutasim, We greatly appreciate you taking the time to share your feedback about your stay. We are delighted that your experience at Occidental Tanger met your expectations. We acknowledge your comment about our position and apologize for any inconvenience this may have caused. Our hotel is situated in an idyllic green setting at the foot of Cape Malabata, offering easy access to several beautiful beaches within walking distance. Our team takes great pride in maintaining immaculate premises, and we are pleased this was evident during your visit. The distinctive Pop-art inspired ambiance throughout our establishment reflects the vibrant spirit of Tangier, creating a unique atmosphere for our guests. We look forward to welcoming you back for another memorable stay. Best regards, The Management
Dear Mutasim, We greatly appreciate you taking the time to share your feedback about your stay. We are delighted that your experience at Occidental Tanger met your expectations. We acknowledge your comment about our position and apolog… Show more