Reviews of Hotel Le Place d'Armes - Relais & Châteaux 5 stars
Place d'Armes 18, Ville Haute, L-1136 Luxembourg, Luxembourg
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe staff was exceptional, met our needs in a professional, respectful manner. Everything we needed was taken care of by the staff.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat hotel. Super helpful and lovely staff. Nice breakfast. Spacious room, high ceilings. There is a nice bar inside the hotel and a lovely outside terrasse area just outside of the hotel too. They were so sweet to make our dog feel welcome, placing a blanket and two dog bowls on an adorable bone shaped mat. It was a very touching element.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe location, staff, facility's offerings (even shampoo), their professional behaviours, helpfullness were amazing! Definitely will be coming back here to stay soon! Really loved it
Just tv could be more smart to chromecast from our smart phones. But except from this, it was perfect!
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewgreat location, very helfpful personel - proper attitude
there should be better information on Booking.com how to arrive by car to the hotel - it is located in a pedestrian area with limited access to it. After talking to hotel team I was able to enter tthis area easily
Reviewed: 15 August 2025 · Stayed in June 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThere was nothing not to like. It was a great location right in the centre of the old part of Luxenberg. Staff were great, breakfast delicious, and they offered you eggs in every way.
If you come by car, it’s tricky to find as it’s in a pedestrian area, though the hotel will give you temporary access, then they take your car away and store off site. €40, expensive but this hotel is stunning.
Dear Nicholas, Thank you very much for your wonderful review and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and appreciated our central location in the heart of Luxembourg’s old town, as well as the quality of our breakfast and the service provided by our team. Your kind words truly mean a lot to us. We understand that arriving by car can be a bit challenging due to the pedestrian zone, and we’re glad our team was able to assist you with the temporary access and valet parking. We always aim to make the process as smooth as possible. While the parking is off-site and priced accordingly, we do our best to ensure it reflects the convenience, security, and premium service provided. It was a pleasure having you with us, and we hope to welcome you back again soon. Warm regards, Anouar - Night Manager
Dear Nicholas, Thank you very much for your wonderful review and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and appreciated our central location in the heart of Luxembourg’s o… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in June 2025
Verified reviewGreat place to stay in.
None
Dear Desiree, Thank you very much for your kind review! We’re truly honored by your words — “best service and best hotel” is the highest compliment we could hope for. It means a great deal to us to know that you enjoyed your stay and felt well taken care of. We look forward to welcoming you back very soon for another great experience. Warm regards, Anouar - Night Manager
Dear Desiree, Thank you very much for your kind review! We’re truly honored by your words — “best service and best hotel” is the highest compliment we could hope for. It means a great deal to us to know that you enjoyed your stay and felt… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewIt is an ideal location for exploring the city centre. The staff are exceptional. We couldn’t work out how to get our car to the front of the hotel as it is situated in a pedestrian area. We parked our car in a public car park then walked to the hotel and explained the predicament. Without hesitation, Matild, said she would come with us and drive to the hotel and then took the car and parked it. Service like that has to be recognised. It is on the expensive side, but worth it in my opinion.
Nothing
Dear Angela, Thank you for taking the time to share such a thoughtful and detailed review of your stay. We’re delighted to hear that you enjoyed both our central location and the overall charm of the hotel. Our team takes great pride in offering attentive, personalized service, and your kind mention of Matild’s assistance truly means a lot. We will be sure to pass along your compliments to her — she will be thrilled to know her efforts made a difference. We also appreciate your honest feedback regarding value. While we strive to offer a high standard of comfort and service, it’s rewarding to know you felt the experience was worth it. We hope to have the pleasure of welcoming you back on your next visit to the city. Warm regards, Anouar - Night Manager
Dear Angela, Thank you for taking the time to share such a thoughtful and detailed review of your stay. We’re delighted to hear that you enjoyed both our central location and the overall charm of the hotel. Our team takes great pride in o… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in May 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewLocation. Small
Junior suite wasn’t particularly comfortable. Small double bed and surrounding area, bathroom in middle of room in a glass cubicle, breakfast quality not that of a Relais et Chateau
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in May 2025
Verified reviewAfter being warmly welcomed by the staff, I entered one of the most beautiful hotel rooms I’ve ever stayed in. The bed was dreamy. I was lucky enough to pour a table in the restaurant, Cristallerie, where I enjoyed the chefs tasting menu. It was an experience. I will never forget well worth the visit on all count!
The only thing I didn’t like was having to check out.
Dear Patricia, Thank you sincerely for such a thoughtful and heartfelt review. We're absolutely delighted to hear that your experience with us was so memorable — from the warm welcome by our staff to the comfort of your room and your unforgettable dinner at our restaurant La Cristallerie. It’s truly rewarding to know we could contribute to such a special stay. We completely understand your sentiment about not wanting to check out — it means a lot to us that you felt so at home :) We look forward to welcoming you back whenever your travels bring you our way again. With warm regards Anouar - Night Manager
Dear Patricia, Thank you sincerely for such a thoughtful and heartfelt review. We're absolutely delighted to hear that your experience with us was so memorable — from the warm welcome by our staff to the comfort of your room and your… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewGreat place and I have stayed there a long. Staff is super friendly and forthcoming. Breakfast really good and just a pleasant experience with freshly made scrambled eggs and fresh fruits etc
It’s really unfortunate that MacDonalds and Burgerking are now just next to the hotel. It pulls the overall standing of that place des armes down . What a shame … as delivery cycles are just all over those places all evening
Dear Roland, Thank you for taking the time to share your experience with us. We’re very glad to know that you enjoyed your stay, particularly our breakfast offerings and the service provided by our friendly team. Your kind words mean a lot to us :) We do understand your concerns regarding the recent changes in the surrounding area. While we don’t have control over nearby businesses, please rest assured that we remain committed to maintaining the high standards and refined atmosphere that our guests expect at The Place d’Armes. Your feedback is important, and we truly value your loyalty and honesty. We hope to have the pleasure of welcoming you again in the future. Warm regards, Anouar - Night Manager
Dear Roland, Thank you for taking the time to share your experience with us. We’re very glad to know that you enjoyed your stay, particularly our breakfast offerings and the service provided by our friendly team. Your kind words mean a … Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in May 2025
Verified reviewGreat room and amenities! The location was perfect!
Dear Lisa, Thank you so much for your wonderful feedback! We're thrilled to hear that you loved your stay with us and that both the room and amenities met your expectations. It’s also great to know our location was just right for your needs. We truly look forward to welcoming you back on your next trip — it will be our pleasure to host you again! Warm regards, Anouar - Night Manager
Dear Lisa, Thank you so much for your wonderful feedback! We're thrilled to hear that you loved your stay with us and that both the room and amenities met your expectations. It’s also great to know our location was just right for yo… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewGreat location Great staff Have stayed here many times
The bedroom relied on air com from the lounge area and was rather warm throughout the night I opened the windows but the room faced the main square which gets noisy very early morning
Dear Kenneth, Thank you very much for your kind feedback and for choosing to stay with us on several occasions — we truly appreciate your loyalty. We’re delighted to hear that you enjoyed our central location and found our team to be exceptional. Your kind words mean a lot to us. We also appreciate your comments regarding the room temperature and external noise. We’re sorry for any discomfort this may have caused. Your feedback is important, and we are actively exploring solutions to improve both ventilation and sound insulation in our rooms to enhance guest comfort. We hope to have the pleasure of welcoming you back again soon. Warm regards, Anouar - Night Manager
Dear Kenneth, Thank you very much for your kind feedback and for choosing to stay with us on several occasions — we truly appreciate your loyalty. We’re delighted to hear that you enjoyed our central location and found our team to be exce… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewA lovely hotel, very well equipped with super large, very comfortable beds. The interior is exceptional in style and design. The breakfast is great too.
Dear Yvo, Thank you so much for your wonderful review. We're thrilled to hear that you enjoyed the comfort of our large beds, the exceptional interior design, and our breakfast selection. Your kind words mean a lot to our team, and we're delighted that we could contribute to a pleasant stay. We hope to have the pleasure of welcoming you back soon. Best regards, Anouar - Night Manager
Dear Yvo, Thank you so much for your wonderful review. We're thrilled to hear that you enjoyed the comfort of our large beds, the exceptional interior design, and our breakfast selection. Your kind words mean a lot to our team, and … Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewBeautiful property and super helpful staff. Go above and beyond the call of duty
Dear Sean, Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that you appreciated the beauty of our property and the dedication of our team. Providing exceptional service is our priority, and it’s wonderful to know it made a difference during your stay. We truly hope to welcome you back again soon. Warm regards, Anouar - Night Manager
Dear Sean, Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that you appreciated the beauty of our property and the dedication of our team. Providing exceptional service is our p… Show more