Reviews of Hotel Heintz 3 stars
55, Grand Rue, 9410 Vianden, Luxembourg
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewWe stayed at Hotel Heintz and were pleasantly surprised. Although it is a 3-star hotel, the service feels more like a solid 4. The hotel is very quiet, which makes it an excellent place to get real rest – we slept wonderfully. Our junior suite had a beautiful view, which made the stay even more enjoyable. A tip for travelers: make sure to reserve a parking spot in advance, as spaces are limited and prepared individually for each guest. The staff are very friendly and welcoming, which adds a lot to the overall pleasant impression.
Breakfast is not a buffet, but rather a fixed set menu that is brought to your table. It can be enjoyable, though of course it may or may not perfectly suit everyone’s taste. Also, smoking is not allowed anywhere on the premises, including balconies.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewGreat location in the heart of Vianden. 10min walk to the chairlift and 10-15 walk to the castle. 5min down to the river. Rooms were large, spotlessly clean and very comfortable, we booked parking which was appreciated.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewOld school style Just relaxing Good beds Balcony Breakfast service
Would love a Nespresso or tea maker in the room
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewVery clean, excellent location in town, walking distance to everything, including castle, friendliest staff (all of them!) I have ever experienced!
On a noisy street and had to keep windows open but air was very cool, even cold at night. But they had a fan which drowned out the noise (after 10 it was very quiet!).
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewPerfect communication, friendly personnel
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewBeautiful location, breakfast was lovely. Noise in the hotel was noticeable
The receptionist that checked us in was not pleasant. We didn't know we had to call to get reserved parking there is NO mention on your website that parking is limited, just says free parking with pictures of an empty parking lot. Please update your website, you are deceiving ppl. If I had known I had to reserve a space near the hotel I would have. The receptionist was not nice about this.
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewLoved everything about Hotel Heintz. Good breakfast, easy walking to sites and bus stop. Great base for hiking. Would book there again.
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewLocation was perfect,staff very friendly especially Nani.
Parking! Always tricky here. They should ask when booking if you want to reserve a space.
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewVery friendly and helpful staff. If you're looking for a pittoresque place to stay in Vianden this is the one.
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewNicely renovated property, very clean and amazing staff!
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewRoom is beautiful, lovely balcony to relax on in the evening. Breakfast is always just right. The garden and surrounding veranda area are a lovely place to relax on
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewLovely bar and breakfast area, with characters, charming and very well kept.
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewNo air conditioning for the money
As above
Dear Guest, Thank you for your review! An advice for your next booking, please check the amenities of a room before doing a reservation. We do not have AC's in rooms due to environmental issues - that's why you can ask for a complimentary fan at check-in. Hope you had a good return, Carole
Dear Guest, Thank you for your review! An advice for your next booking, please check the amenities of a room before doing a reservation. We do not have AC's in rooms due to environmental issues - that's why you can ask for a complim… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewHistoric building. Outside terrace
Nothing
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewBeautiful hotel with amazing views.
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewGood location and secure parking for motorcycles.
No air conditioning and a lot of road noise with window open.
Dear Guest, Thank you for your review! We do not have an AC in the rooms, please check the amenities of each room category before doing a reservation. The balcony rooms (different category) are more quiet, they are overlooking our garden and the protection wall of Vianden. Hope you had a good return, the management!
Dear Guest, Thank you for your review! We do not have an AC in the rooms, please check the amenities of each room category before doing a reservation. The balcony rooms (different category) are more quiet, they are overlooking our garden an… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewNice terrace facing a quiet hillside. Very pretty grounds for a hotel right in the village. Staff were all very kind and helpful. Bed was comfortable and the room was very clean. We asked for and were provided a fan and a kettle for the room. The restored building is beautiful.
All good.
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewLocation is close to centre easy to walk to river, castle chair lift etc. Breakfast was very good and worth the extra money. Staff were extremely helpful and all spoke English which after a long journey was very relaxing. Everything very clean.
Bathroom was tiny for two people.
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewVery clean and tidy large double room and bathroom with good shower pressure Location in the heart of town for bars and restaurants Secure parking on site for motorcycles Friendly & helpful staff Drinks served on the terrace Very pleasant surroundings
For 15 Euros, we'd like to have seen a better selection for breakfast e.g. fresh fruit & berries, cereals, yoghurts Breakfast to start a little earlier than 0800
Dear Guest, Thank you for your review! Our continental breakfast is served daily from 8am until 10am - we have been so nice to offer it already a bit earlier to your motorbike group (which was quite noisy in the morning) as everything was ready. I am sorry to hear that you did not like it as most of the guest appreciate our service and the breakfast. It is a reduced breakfast at a reduced price, you're in Luxembourg ;) We try to offer regional products to our guests - quality over quantity. Guests can decide day by day if they want to have it or not, at check-in everything is well explained and a picture displays what is offered (coffee, tea or hot chocolate, orange juice, small yoghurt, marmalade, nutella, honey, butter, plate of cheese and a plate of ham, rolls, croissants, hard boiled eggs). There is as well a bakery down the road (1 minute walking distance). Hope you had a good return, the management!
Dear Guest, Thank you for your review! Our continental breakfast is served daily from 8am until 10am - we have been so nice to offer it already a bit earlier to your motorbike group (which was quite noisy in the morning) as everything was r… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewLocation was fantastic for exploring beautiful Vianden. The staff were welcoming, thoughtful and polite. Beds were super comfy and the garden terrace was a great place to unwind and relax.
Our room was quite noisy with the traffic going by on the Main Street - not the hotels fault at all but if we returned I would book a garden room.