Reviews of Grand Hotel Vilnius, Curio Collection by Hilton 5 stars
Universiteto g. 14/2, Vilnius Old Town, LT-01122 Vilnius, Lithuania
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGreat location in Vilnius and super staff!
The bed was terrible! It was way too soft with no support at all and they actually put another pillow top cover on an already soft mattress.
Dear Aaron, Thank you for taking the time to share your impressions with us. We are delighted to read that you enjoyed our central location in Vilnius and that our team made such a positive impact on your stay. We are very sorry, however, that the bed comfort did not meet your expectations. Please rest assured that your feedback has been shared with our management team. We are also pleased to let you know that a renovation is planned, during which our rooms and bedding will be upgraded to provide an even more comfortable experience. We truly appreciate your constructive comments and hope we will have the pleasure of welcoming you back. Warm regards, Aliona Khluskova, Guest Relations Coordinator
Dear Aaron, Thank you for taking the time to share your impressions with us. We are delighted to read that you enjoyed our central location in Vilnius and that our team made such a positive impact on your stay. We are very sorry, however, t… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe location and breakfast
First I had booking for four nights for two rooms and on the day of check in 6 of August I was traveling from Birmingham airport and couldn’t travel because the airport was closed due to an incident on the runway so our flight was delayed for the next day and I communicated with the hotel to change the dates but they refused and charged us for one night for two rooms and when we checked in the next day they gave us two rooms at the 5th floor which was literally a rat whole very small with very very low ceiling and I couldn’t walk four steps without pending my head and my head was hit many times and a tv smaller than a computer screen then when we complained they said they will move us next day to a normal room and when I was moved I complained about the ac not working and never was fixed so as the mini fridge and the tv not working and the bathroom floor was heated and very hot although it is summer, I needed to send a parcel with Dhl and gave it to the reception to send and they told me the charge will be € 285 so I googled Dhl and found out it is only 5 minutes walk from the hotel and I took the parcel and the charge was € 80 only !!! I really don’t understand how Hilton put their name and logo on such a hotel
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewDear Guest, Thank you so much for your wonderful feedback. We’re delighted to hear you enjoyed your stay and that our team made such a positive impression. Your recommendation means a great deal to us, and we look forward to welcoming you back to our hotel in the future. Kind regards, Aliona Khluskova, Guest Relations Coordinator
Dear Guest, Thank you so much for your wonderful feedback. We’re delighted to hear you enjoyed your stay and that our team made such a positive impression. Your recommendation means a great deal to us, and we look forward to welcoming you … Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewDear Guest, Thank you very much for your review and for rating your stay a perfect – we truly appreciate it! Your feedback is a great motivation for us to continue delivering the highest level of service. We look forward to welcoming you back for another exceptional stay. Warm regards, Aliona Khluskova Guest Relations Coordinator
Dear Guest, Thank you very much for your review and for rating your stay a perfect – we truly appreciate it! Your feedback is a great motivation for us to continue delivering the highest level of service. We look forward to welcoming you b… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewService
Old rooms
Dear Eimantas, Thank you for sharing your feedback and for rating your stay. We are pleased to hear you were satisfied with the service provided. We also appreciate your constructive comments regarding the room condition. We look forward to the opportunity of welcoming you back and providing an even more enjoyable stay. Warm regards, Aliona Khluskova Guest Relations Coordinator
Dear Eimantas, Thank you for sharing your feedback and for rating your stay. We are pleased to hear you were satisfied with the service provided. We also appreciate your constructive comments regarding the room condition. We look forward to… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewI really like that every room has very good sound protection, so you can really rest, without hearing anything from outside. Breakfast is amazing!
Wi-fi somehow not working with social networks...
Dear Launagė, Thank you for taking a moment of your valuable time to share your experience at our hotel. We are thrilled to hear that your stay was fantastic and that you appreciated the peace and quiet of our soundproof rooms, as well as our delicious breakfast. Your kind words and perfect score truly mean a lot to us. We’ve noted your comment regarding the Wi-Fi connection with social networks, and our team will be reviewing this to ensure a smoother experience during future visits. We look forward to welcoming you back soon to Grand Hotel Vilnius Curio Collection by Hilton! Sincerely, Aliona Khluskova, Guest Relations
Dear Launagė, Thank you for taking a moment of your valuable time to share your experience at our hotel. We are thrilled to hear that your stay was fantastic and that you appreciated the peace and quiet of our soundproof rooms, as well as o… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewLocation, comfortable bed, swimming pool and saunas.
No afternoon turn down service was provided. Breakfast was limited. Small gym area.
Dear Jolita, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed you stay. We also value your constructive feedback regarding areas where we can improve. Please accept our sincere apologies for the absence of afternoon turndown service during your stay. We will address this with our housekeeping team to ensure consistency in the future. Additionally, we understand that breakfast variety and gym size are important to our guests, and your comments will be taken into consideration as we continue to enhance our services and facilities. Once again, thank you for choosing our hotel. We hope to have the pleasure of welcoming you back and providing you with an even more seamless and elevated experience. Warm regards, Žilvinas Paukštė Front Desk Shift Leader
Dear Jolita, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed you stay. We also value your constructive feedback regarding areas where we can improve. Pleas… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewWas cold room. The smell in the room is from SpA downstairs. Very noisy spa area…
Dear Ms. Tkacheva, Thank you very much for sharing your feedback following your recent stay with us. We’re truly sorry to hear that certain aspects of your visit did not meet your expectations. Your comfort is very important to us, and we always aim to provide a relaxing and enjoyable experience for all our guests. For any future visits, please feel free to reach out to our Front Desk team at any time we’re available 24/7 and always happy to assist with anything that may make your stay more comfortable. We genuinely appreciate your comments, and we hope to have the opportunity to welcome you back again. Kind Regards Eimantas Baravykas Front office manager
Dear Ms. Tkacheva, Thank you very much for sharing your feedback following your recent stay with us. We’re truly sorry to hear that certain aspects of your visit did not meet your expectations. Your comfort is very important to us, and we… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewPerfect Hotel in the Heart of Vilnius. This hotel exceeded all expectations! Located right in the heart of Vilnius, it's just a short walk to the Old Town and city center. The staff were incredibly kind, polite, professional, and always attentive — they truly made my stay special. The breakfast was absolutely amazing, with a wide variety of delicious options to start the day. Highly recommended for anyone visiting Vilnius!
Dear Ruta, Thank you so much for your kind words and for taking the time to share such a wonderful review! We’re truly delighted to hear that your stay with us exceeded your expectations. It’s fantastic to know you enjoyed our central location, just steps away from the Old Town, and that our team made a memorable impression with their professionalism and hospitality. We’re also thrilled you loved the breakfast, we believe a great start to the day makes all the difference, and it’s always rewarding to hear such positive feedback. Thank you again for recommending us. We hope to have the pleasure of welcoming you back to Vilnius very soon! Warm regards, Žilvinas Paukštė Front Desk Shift Leader
Dear Ruta, Thank you so much for your kind words and for taking the time to share such a wonderful review! We’re truly delighted to hear that your stay with us exceeded your expectations. It’s fantastic to know you enjoyed our central loc… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in May 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in May 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified review