Reviews of ESE HOTEL

Great food in the restaurant. Helpful and friendly staff.

The SPA services are outstanding, the hotel features modern furnishings, and the overall ambiance is pleasant. The location is ideal, with free parking available and proximity to the river.

The breakfast is delicious but served a bit slowly. During our stay, the hotel was fully booked, resulting in long coffee queues. Adding another coffee machine for breakfast would greatly improve the experience.

Amazing location, very friendly staff ant the restaurant and very good menu, food is delicious. Hotel offers free bicycles which a huge benefit.

The room was not cozy. City Birstonas is usually chosen for leisure, and while resting you would enjoy having a cozy room, even if it small. While booking, provided pictures of the room do not reflect the rooms that are actually offered, for example there was no resting area (armchair with a table) as shown in pictures. Also,only one proper sauna out of 3 in the SPA area, others were simply lacking heat.

Such an amazing Hotel! The staff, rooms, location, everything was exceptional! We especially enjoyed the play room for the children!

Everything was excellent!

In the midst of nature, trully a great place to disconnect and relax. Professional staff, very helpful and caring.

Fast check-in; The pool and sauna area didn't seemed too busy in the middle of the week, so it was relaxing (wouldn't offer going on weekends because I could see how small size of pool and sauna area might become an issue with more people around). The website states You have to book specific hours to go, but they didn't had any on the day of arrival, so I could have went as many times without restrictions as I wanted (only restriction is working hours and honestly closing at 9 pm seems way to early). The best thing about it was hotel location - forest around it. Beautiful nature in the summer and very close to river Nemunas. Close to other facilities like massage centers, Eglės sanatorium; main town super market is around 5 mins of walking with good infrastructure. Kinda beautiful/interesting rooms, but could clean a bit more around windows. They sell an image on a nice view from windows, but some areas are very dirty around windows/blinds. With bugs in forest and so on should schedule more frequent cleaning. Especially bathroom, either there's mold or dirt, didn't want to check. :) No keys. I found that really comfortable. Room and main hotel doors (it get's locked after 22:00), opens up with generated code that You get on your arrival. Don't have to worry and carry random card keys.

Chaotic breakfast. Last morning didn't ate. No fruit, vegetables (few fruit/yogurt combo deserts, no raw fruit), no buns cheese/meat for a sandwich. No napkins, salt on a tables, no sugar anywhere, have to ask in bar. Very poor option to choose from hot meals, asked for eggs and rather than solving situation heard more of ''Where did you see eggs; show me where it was''. Asked for 3 additional pillows, got one. Staff's too relaxed; goes to smoke with uniforms, cigarettes in mouths. Communication issues. DND sign ignored. No rubber mats in bathroom. No slippers in the room even having SPA center. Hotel's idea ''Write Your own essay".Where's table to do it? No staff in pool, kids diving. There's area with metal bars under, someone gonna get hurt. Hotels music still on around 11 pm (found staff still at work, asked to turn off ''birds''. ''Were? Outside?" Very funny. Loud staff outside restaurant +-11 pm. Cardboard walls. AC blows directly at You in bed when sleeping. No emergency contact from 10 pm. They say ''Have questions? Ask before 10 pm'' it's NOT A JOKE. On arrival I informed that my (let's call it AC), didn't worked properly. It worked with windows open. When it had to work, it didn't. Asked first day, second day "Oh we didn't had a cooling system ON for You''. OK. Last night, from around 11 pm it started making loud noises through the whole room. It was OFF. I didn't slept through the whole night. If kid gonna throw up in a bed at night, he's gonna sleep in puke? Or water pipe leaks? No apology. "We warned that we work till 10". Turned around to leave "we regret that this happened to you". Right. Me too. Chery on top, asked to pay when I already payed.

Absolutely love this place, great location, perfect place to relax. Third time staying there and will come back. Staff friendly and helpful.

Everything is excellent

Nothing

Loved food, and especially breakfast concept.

Everything seems clean and great, staff is friendly, but I don’t like soap bars in the rooms. It’s like you clean your hands a few times, and the soap is thrown away. Plus, I was missing a hair conditioner.

We really enjoyed the hotel location and how quite it was. It is a family hotel, I think couples were a bit confused in spa area with so many kids splashing around. They had a very nice playroom for kids too. Pool area was small, but it was enough for a 3 year old. Breakfast was nice and tasty and hot meals to order. We as well had dinner and lunch there. All was tasty.

We love the location of the hotel, right in the middle of a forest with plenty of options for walking. Good restaurant, very friendly staff and a nice spa. As a family we also appreciated the playroom for little kids, hotel also offers babysitting for children above 2. Comfortable and spacious room.