Restaurant staff inexperienced and not trained to handle large groups.

Facilities and location was good. Nice view of the lake. Pleasant and polite staff.

Stayed in January 2025

No care attitude from kitchen mgmt - asked for local food hopper for breakfast ( never happened the 3 nights we stayed)!

View from lobby great… not the same from room. No balcony for rooms!

Stayed in November 2024

The food was not the best we have had in sri lanka but the setting and staff made up for this.

The staff were incredibly attentive, polite and kind. The room was beautiful including the outdoor bathroom and view of the lake which we loved! Beautiful setting and such lovely staff.

Stayed in November 2024

Location, facilities

Stayed in November 2024

We visited the hotel in off season and were two of only a few guests at the hotel, therefore this seemed to impact the level of service provided. The full food & beverage menu was not available and a lot of items we asked for they didn’t have. We were only offered a limited dinner menu also. There were many staff present at the hotel, but they were not very attentive, which is surprising as most of the time it was only us there. For example, on the first night, we spent a full hour in the hot tub without being given towels or being offered any drinks/food, and 8 staff members were present. The staff were friendly, however, and were lovely to speak to.

Location was great - the views from the front deck/jacuzzi were stunning looking over the lake. The hotel and the rooms were very pretty, and you felt like you were in the jungle (very peaceful and relaxing being in nature!) We also loved the outdoor rain shower and bath.

Stayed in October 2024

I didn't like that the rooms were not set up to our requirements. We had selected four beds across two rooms, even paid extra for an additional bed. But both rooms were just doubles when we turned up. It got sorted, but we were hot and tired from the journey, so would have liked this correct when we arrived. We loved the buffet breakfast, but it wasn't on every morning. Didn't feel the need for the air con on all the time, so would have liked to have grills on the doors and windows - so we could have them open but keep the monkeys out.

The swimming pool was wonderful and the outdoor showers were lovely. Loved that there was a pool table and such a selection of mocktails. Staff super polite, but so reserved that we didn't feel like we were with friends, like you do at a smaller hotel. The fish ponds are divine.

Stayed in August 2024

The Hotel held a private party in the function room above the restaurant. The loud music could be heard throughout the complex unil 11.30pm and you could not hear each other talk in the bar area due to the loud music. The management took no notice or responsibility of the request to turn the music down slightly so we could hear ourselves talk. Disappointing as this was a supposed 5* hotel.

The location and view overlooking the lake along with the hot tub. Rooms were very comfortable.

Stayed in August 2024

The Wifi was poor. There were no bedside lamps only powerful overhead light in the room, which made it difficult for my husband to sleep whilst I read. And vice versa

Staff, location. Surrounds of the property are wonderful allowing a variety of wildlife to visit the space and delight.

Stayed in May 2024

It seems. they didn’t pay that much attention to the cleaning in the bathroom The hotel is a bit dated. All the door knobs were too deteriorated. Not a nice feeling to touch. The staff didn’t speak very well English The spa experience was not so pleasant. We had to wait for ages for the staff to arrive. And they were not too competent. The spa area may have been nice at one point but now it is too worn out

The hotel setting was amazing. With a lot of spaces to sit and relax and wonderful view to the lake. The outdoor shower was a very nice and modern feature. Bed was comfortable The pool was lovely and it was always attended by the poolman guarding us from the monkeys

Stayed in April 2024

The only airco in the duplex-room was right in front of the bed. So you had the choice of switching on and getting ice-cold air directly (no option to control temperature, fan, ..) in your face whole night or switching off and enjoy the heat as no fan avaliable. A bit strange place to put the aico given the size of the room. And then there were the monkeys... Very funny in the evening... not so funny in the early morning (around 5.30) when they were playing on the roof. Very strange that a hotel this size.... was so empty. Two times we had diner (between 20.00 and 20.30) and we were the only guests. Nobody touched the food yet, nobody was there, only us. Some of the food was cold although kept in very modern warm-keeping equipment. The pool was the same ... nobody but us. Strange for such a big place where all rooms where fully booked (according to the reception when we asked why we could not get the lake-view) some of the staff was friendly, others were not so. We got to pay the price of the booked lake-view because ' it was booked via booking' even dough we got a room with no view... 32 euro difference in price/night. no negotiation was possible.

Because we arrived a day earlier than booked, we did not get our orriginal requested room (cottage) with lake-view... but got a room (cottage) with no view at all. The room itself was nice. Duplex with semi-outdoor bathroom including spacious bathtub. The roof of the bathroom as open (protected with a net to prevent animals or insects coming in) Very good bed. The hotel is very nice with a beautifull view on the lake (there is a road in between but you almost not notice this) A very spacious and nice swimming pool. Breakfast and diner was buffet with plenty of choice.

Stayed in April 2024

The staff seemed slightly unnattentive at times compared with other hotels on our trip. Food was expensive for what it was. The hotel was also very quiet at the time so not much atmosphere at dinner

The pool was nice, the pool table was a fun addition and the setting was lovely

Stayed in March 2024

A combination of the polished wood floor and rug caused a slip and injured head. Staff were quick to respond, removing the rug and providing first aid. The dining area is open-plan and therefore noisy when Busy. WiFi is limited to reception area. There’s no other facilities within walking distance but good base for reaching Polonnawurra and other historical landmarks - we had a driver with us and his accommodation was free. Insufficient sunloungers - but many without cushions. Jacuzzi needs more regular cleaning and instructions on use. Not many Veggie options on the menu compared to other places.

The style and cleanliness were good. The inside/outside bathroom was novel. Comfortable bed. The reception area and gardens are stunning.

Stayed in January 2024

There is no wifi or cellular reception in any part of the hotel apart from the main lobby! So you see all the guests thronging the lobby for wifi and cellular connection. The rooms do not have phones to call the reception got service and the cell phones don’t work. So you technically have to walk to the lobby every time or find someone to get you what you want. They give 2 bottles of 500ml water per day per room and anything beyond is chargeable for guests. The staff is usually over worked as there is a lot of check-ins and check-outs. The rooms are not lake facing… you can’t really see the lake from any room. The room we were in had an open washroom style basically like a studio washroom in the backyard of the room and it was raining and the whole area was continuously wet. We dont like our WC area to be always wet so that was a big turn off for us.

It is a Lake Front property with 2 small pools. 45-50mins away from Sigiriya by Tuk tuk or car. The hotel was kind enough to arrange a trust worthy tuk tuk from their partners and it was economical yet good service. They have jacuzzi in the bathrooms. Breakfast buffet and dinner buffet is value for money but the food options on the whole are very limited. They did pack up a hearty breakfast as we had to leave for Colombo early morning.

Stayed in December 2023

Be aware that only management is able to speak English and always confirm with them.

Rooms with lake view are beautiful. Staff is very nice and helpful. They are also able to prepare gluten free diet meals for you.

Stayed in March 2023

no power, this hotel good for a horror film ,i don't wont to explant really scary.

like ghost town, we didn't stay in this hotel. Due to theses conditions, we immediately realize we couldn't stay .Thankfully, after calling around to other in the area, we were able to quick secure Hotel Aliya THANKYOU.

Stayed in May 2025

The bed was upstairs and with a toddler it was little bit hard.

Beautiful location over a lake. Great food and helpful staff. Outdoor bathroom and clean room. Beautiful pool among the trees.

Stayed in April 2025

Colonial feel hotel ...lots of local wildlife birds and macaques! Like a tropical oasis. Was very quiet when we were there so bonus👍🏼Staff very kind and helpful. Tuk Tuk to Polonnaruwa Dont hesitate its great

Stayed in March 2025

We loved everything. Lovely staff, great food and facilities.

Stayed in March 2025

From time to time there was an issue with the water in our room, bit was fixed in 2-3 minutes. Would be great to have phones in the room to call reception. SPA facilities should be improved, but overall services nice.

Location looks amazing, you feel like being in the jungle, room was nice, great view.

Stayed in January 2025

Everything was perfect

The room was beautiful, with a very nice view of the lake and the bathroom was amazing, the experience of having shower in the middle of the nature is so great! We also enjoy having drinks at night in the beautiful garden in front of the lake. The breakfast and the dinner is delicious. We took a massage and it was so relaxing… a perfect place to enjoy the nature (safaris are quite near) and relax

Stayed in January 2025

Very dangerous stairs in the small guest houses and lack of warm water in shower

Good location and setting

Stayed in December 2024

We didn't have enough hot water to fill the hot tub. There is not much to do outside of the hotel but the hotel is so big you don't have to leave.

Great clean hotel on a huge property in the middle of the jungle. Rooms are big and quiet. At night you hear jungle noises of all the animals. Great experience! The bathroom is outdoors, which is fantastic. The staff is exceptional and always at your service. The guy responsible for the pool is really friendly and there to help. Our first night the hotel didn't have a lot of guests so we had to order dinner a la carte. The dinner was good. The second night there were more people in the hotel and we could take the buffet dinner and breakfast. The buffet is exceptional. Both the dinner and breakfast. I don't think I have ever in my life had such a nice tasting buffet. Compliments to the cooks and staff. Our driver Rajith was also a great companion during our stay in Sri Lanka. He's a really friendly and knowledgeable guy. He does everything he can to guide you around and speaks French and English. We can recommend him (rajithvishantha@yahoo.com, Tel: +94772633337)

Stayed in December 2024

The staff are confused. The manager is chaotic

Location and garden

Stayed in August 2024

The staff were wonderful & they accommodated our family very well. Notably we wanted Sri Lankan dishes not offered on the menu and they gladly catered for this. We stayed with two young kids and they loved the wildlife that is available at the property.

Stayed in August 2024