Unique experience. Great hospitality by Harsha and FO R Muttusami

Stayed in August 2025

A wonderful stay at the heritance tea factory. The location is stunning * and serene, the place historic, and the staff so kind and helpful. Food is also quite tasty and the room is very comfortable. Special thank you to staff Gawtham for his hospitality. *the hotel is located somewhat remotely, so you will always need Tuktuk or taxi to get to and from there

Stayed in August 2025

The road in was a bit of a punish as it's narrow and winding. Then again, it adds to it in a way.

Gorgeous setting and a wonderful vibe. The restaurant and food was beautiful. The twin room was a little poky but once you realise they were bound by the original factory design it is understood. The renovation and the vibe is amazing!

Stayed in August 2025

What a fantastic stay! This hotel boasts so much history, soul, style and uniqueness. Although some may find the location a little isolated, that’s the beauty of this hotel at the highest elevation possible. Absolutely loved it and would return in a heartbeat. Had a Premium King Room which was so comfortable and the almost 360 degree views were unbeatable. Bathroom was excellent with great water pressure. The buffet food was top tier, had a great mix of tradition Sri Lankan food and Western food. The hotel was in immaculate condition, the grounds were so pretty and loved the history facts about the hotel on the walls wherever you went. Great facilities with a gym for exercise and spa. The staff were truly one of a kind, were the best we had experienced and made the stay such a memorable one! They were very welcoming, pleasant, and provided a 10/10 service from the Reception Staff to Yogesh who gave us an amazing tour of the Mini Tea Factory, to Pathmaraj and his immaculate gardens, and to the dining staff, Thivyaraj, Vijay, Kuveshan and many others!! Amazing hospitality. Could not recommend this hotel more, well worth it.

Stayed in August 2025

Menus don’t include government taxes or service charges meaning it’s actually 34% more expensive than menu pricing which is a bit of a shock when coming to pay.

Stunning location and really friendly and helpful staff to make a really unique experience. Nothing was too much to ask partially of Mohan who helped us with our tuk tuk. Food was really good we ate off the menu in the evening and had a buffet breakfast. We really enjoyed the history being visible around the hotel, including the engine running in the evening.

Stayed in August 2025

Speed of service can be improved (both during check-in and in the dining area) Distance of the property from the nearest town and other local attractions The last stretch of the road which is quite dangerous in the dark

Good spread for buffet (breakfast,lunch and dinner) Staff very polite and eager to please Beautiful view from the room

Stayed in July 2025

Paying for tea tasting local brew , visit of mini factory and tea picking experience should be free to clients staying there as part of the deal. Price for those services were a bit steep knowing that Pedro estate only charges 1000 SLR for tea picking or visit of the factory with a cup of tea ! Disappointed by dirty windows when paying for views in corner bedrooms. The 4 km road to the hotel from the main road.

Unique converted hotel in a secluded location . Excellent buffet breakfast and dinner . Pretty and well maintained gardens down the cottage and mini tea factory. Polite , attentive staff.

Stayed in August 2025

Depending on the season, the room can get quite cold at night. Considering the contrast in temperature compared to other parts of Sri Lanka, it would have been nice to have some form of heating available in the room.

The location is spectacular . The small tea factory was excellent as well as the food

Stayed in August 2025

Access to the hotel

Quiet Beautiful Tea Estate

Stayed in August 2025

We could clearly hear the music of the residents in the room above us - though they were very accommodating when we asked them to turn down the volume.

The location was spectacular, perched mountainside in amongst tea plantations. The hotel has remained true to its heritage with so many original features remaining. The staff were friendly, professional and attentive. Great service. The food was fabulous.

Stayed in August 2025

For our group, we had booked three rooms (including their two biggest suites), as we were told the Junior quite could not accommodate a family of 4. It turns out, it could have easily slept 2 adults and 2 kids, but they do not allow bookings on this basis.

The whole experience of staying in what was once a traditional tea factory. The views are exquisite and the staff all very friendly.

Stayed in August 2025

The hotel has heating in the lobby, bar and restaurant, but they didn't have it on when we were there in the middle of a huge storm. These areas were freezing. When we told them how unpleasantly cold it was they told us this happens every year at this time. I understand that heating is expensive, but find this a completely unacceptable response.

Heritance Tea Factory is a beautifully restored hotel in an old tea factory building. The wooden floors with their brass fittings are a highlight and the old copper-lined lifts with their smoothly sliding, green, metal concertina doors are a real treasure. There are spectacular views over the tea plantation, and we enjoyed these views from our room.

Stayed in July 2025

The strong wind at night caused a lot of noise, which made sleeping uncomfortable.

A beautifully restored British-era tea factory turned hotel, offering a unique and atmospheric stay at the top of Nuwara Eliya. We stayed in a suite with elegant British touches — cozy, charming, and full of character. The on-site mini tea factory was a highlight, and the guided tour of the tea-making process was fascinating. The restaurant served delicious, well-prepared food. A perfect blend of history, comfort, and local culture.

Stayed in June 2025

The room could have been a little more comfy, esp the beds. Take note : be ready for a long drive to the hotel via narrow and winding roads for over 10km.

Breakfast was great. And the little factory tour as done by Yogesh was very informative. And of course, the spiced tea was amazing.

Stayed in July 2025

Nothing

The hotel was beautiful and a different experience. The rooms were very clean and the service was excellent

Stayed in June 2025

I loved my stay at this hotel. The surrounding scenery is stunning and they host so many activities. I did the tea plucking and tasting with Jayanthi and it was an amazing experience. I learned so much and Jayanthi was great.

Stayed in July 2025

Access road approaching property could do with investment for repair / resurfacing

Fantastic repurposing of a historic property finished to a very high quality with focus on visitor experience. Super attentive and friendly staff. Very comfortable rooms.

Stayed in June 2025

Remote location- no nearby restaurants, meaning you have to eat in hotel for every meal which is pricey. Able to arrange extra activities but again chargeable which are quite expensive. Tea tasting activity - you try 4 teas, 2 of which are already in the room tea station for free

Situated in old tea factory- interesting and charming lobby. Very comfortable bed. Enjoyed the tea picking and tasting. Do not need more than 2 night stay.

Stayed in June 2025

The toilet facilities are a bit outdated and need to be changed/ repaired. ( bath showers )

On my recent stay, i liked the environment and the vibe of the place. The weather is always beautiful here. The views from the property are amazing. The stay makes you feel you are living in an amazing, well maintained tea factory.

Stayed in June 2025

1. Facilities are quite less and not value for money. Even a working plug point was hard to find. The furniture is quite dated 2. No facilities like gym or swimming pool and so there is nothing to do virtually. 3. The place is secluded and while it is scenic, the road takes forever.

1. The tea made here in the tea factory is available for sale in the hotel and it’s a must buy! I am still relishing the taste of it. It’s utterly fabulous 2. This is an old tea factory and it’s converted to a hotel. It’s quite the experience to see the old machines being yet maintained as it is. 3. The tea factory tour is superb. 4. The general hotel decor and the food they serve is very good

Stayed in April 2025

This hotel was further away from things than I expected. Quieter than I expected. Because of this it felt over priced. Either way, still lovely!

Norbert was the best waiter I have, maybe, ever experienced! He remembered what I ordered, how I like my drinks, and food. He gave recommendations on how to eat the food too. Wow! The room was comfortable and big. The history was lovely.

Stayed in May 2025

absolutely nothing!

This hotel is a GEM! from the moment you enter you enter you feel you are taken back in years. Rooms are awesome. the outdoor area overlooking the tea fields is Great! the restaurants offer great food and great variety. we have booked at their TCK 5585 rest which is a train carriage. the atmosphere, the vibes, the waiter, the chef and the food are of high standards! hats off to all the team!

Stayed in April 2025

..

Loved the premises. Amazing experience, good staff, lovely view to wake up to in the morning

Stayed in April 2025

Loved it all!

Exceptional hotel with staff and facilities that exceeded our expectations. The tea themed cocktails were really fresh and tasty. The location was stunning and history really in the walls

Stayed in April 2025