Reviews of Best Western Elyon Colombo 4 stars
102 A,Kirulapone Avenue,Baseline Road, 00500 Colombo, Sri Lanka
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGood
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewExcellent staff. Very flexible and serviceoriented. Special shout out to Wijeweera, the security officer.
Dear Mr. Benjamin, Warm Greetings from Best Western Elyon Colombo , Thank you very much for your kind rating and the words on your recent experience at BWH . We are happy to note that we have been able to meet your expectation and thank you for your recommendation of Wjeweera and definitely we will share your comments to him . Rest assured , we look forward to see you soon again in the near future. With Best Regards, Andrew Anthony Front Office Manager
Dear Mr. Benjamin, Warm Greetings from Best Western Elyon Colombo , Thank you very much for your kind rating and the words on your recent experience at BWH . We are happy to note that we have been able to meet your expectation and thank … Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe entire hotel is a mess, no housekeeping, torn bed sheets, no water in room, no supplies, the tea tray was dirty as if no one cleaned it from a long time The staff was eating from breakfast from guest area and taking it in their some office- disgusting The food selection was not only bad was extremely limited and no taste, not even warm food, the staff serving the guests was rude and unconcerned, would recommend every one to avoid this hotel completely
Dear Mr. Rajev, Warm Greetings from Best Western Elyon ! Many thanks for taking your valuable time to review on your recent stay experience with us . We are disheartened to hear that we are not able to live up to your expectations and took your comments very seriously . About the culinary experience, we will review our menu , improve the quality ,tasty and service standards to ensure that we are meeting our guest expectations. It is our primary objective to provide quality bedding and clean room and surely will inspect rooms in your next visit. Staff behavioral issues are strictly brought to the concerned departments and necessary trainings are in place to improve the services. Once again we highly appreciate your feedback and hope that you will provide us another opportunity to serve you better in the future. With Best Regards, Andrew Anthony Front Office Manager
Dear Mr. Rajev, Warm Greetings from Best Western Elyon ! Many thanks for taking your valuable time to review on your recent stay experience with us . We are disheartened to hear that we are not able to live up to your expectations and t… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGreat service Highly recommended
Dear Mr. Ahmed , Warm Greetings ! Thank you very much for your kind feedback on your recent stay with us . We are delighted to note that we re able to meet your expectations and look forward to see you soon again . With Best Regards , Andrew Anthony Front Office Manager
Dear Mr. Ahmed , Warm Greetings ! Thank you very much for your kind feedback on your recent stay with us . We are delighted to note that we re able to meet your expectations and look forward to see you soon again . With Best Regards , And… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe Hotel is conveniently located in a not very busy part of the city. The staff was very friendly and helpful. I had two separate bookings, and they accommodated us in the same room. Overall, the service was great.
The room floor wasn't very clean, and there was hair left all over, I believe from the last guest. Also, they didn't have enough toiletries. Shampoo and body wash weren't enough for two people. Also, when we arrived, there wasn't any toilet paper, and it needed to be requested.
Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear you appreciated our convenient location, friendly staff, and that our team was able to accommodate your consecutive bookings in the same room. We sincerely apologize for the cleanliness issues and the shortage of toiletries and toilet paper you experienced. This is certainly not the standard we aim to provide, and we will be addressing these points with our housekeeping team to ensure such oversights do not occur in the future. Your comments help us improve, and we truly value your understanding. We hope to have the opportunity to welcome you back and provide you with an even better stay next time. Warm regards, Devmini Perera Front Office Executive Best Western Elyon Colombo
Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear you appreciated our convenient location, friendly staff, and that our team was able to accommodate your consecutive bookings in the same room. We sincere… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewNo complaints front desk staff excellent good service room service staff to very good.
Breakfast is not standard for this star hotel .fruit, very cheap standard, no papaya, no watermelon .eggs omelette already cooked and stroge..please update
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me through +94 11 7527527. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Devmini Perera Front Office Executive Best Western Colombo
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are he… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewI had a pleasant stay at this hotel. The room was clean and comfortable. Staff were friendly and helpful. The location was convenient, and the price was reasonable. I would recommend this place to others.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me through +94 11 7527527. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Devmini Perera Front Office Executive Best Western Colombo
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are he… Show more
Reviewed: 28 July 2025 · Stayed in June 2025
Verified reviewthe terrace restaurant which is like a sky lounge, the view from the top is good city view. Bar with live music (weekends only) is the only thing which we liked about this hotel. the restaurant is good. staff is good and cooperative.
the hotel seems a shady place inside the floors. everywhere they have written & highlighted that anything missing or stolen HOTEL is not responsible for the same. firstly the room given to us was having lock issues which they tried repairing but didn't solved so then our room was changed in this our more than 1hr was wasted.
Dear Guest, Thank you for taking the time to share your experience with us. We’re glad to know you enjoyed the city view from our terrace restaurant and appreciated the live music and hospitality provided by our team. Your kind comments about our staff and restaurant are truly appreciated. We do, however, regret the inconvenience you experienced with the initial room lock issue and the delay it caused. Please accept our sincere apologies for this. We have shared this feedback with our maintenance team to ensure such issues are promptly resolved in the future. Regarding your concerns about signage and the general feel of the interior floors, we truly value your observations. We understand the importance of providing a comfortable and secure atmosphere for all our guests, and your feedback will help us in our continuous improvement efforts. We hope to have the opportunity to welcome you again and provide you with a more seamless and pleasant stay. Devmini Perera Front Office Best Western Elyon Colombo
Dear Guest, Thank you for taking the time to share your experience with us. We’re glad to know you enjoyed the city view from our terrace restaurant and appreciated the live music and hospitality provided by our team. Your kind comments a… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewDisappointing Stay – Lacked Basic Essentials We recently stayed at this hotel and were quite disappointed with the lack of basic amenities. There were no face towels or bath towels provided, and even the toilet rolls appeared to have been used or partially empty. There were no bathrobes available, and concerningly, the door was missing a security chain lock, which made us feel unsafe. For the price we paid, we expected at least the minimum standard of comfort and hygiene. Unfortunately, we cannot recommend this hotel unless significant improvements are made.
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the shortcomings you experienced during your stay. Your concerns regarding the lack of basic amenities, including towels, toilet rolls, bathrobes, and security features, are very troubling and certainly not reflective of the standards we aim to maintain. Please know that we take guest safety and comfort seriously, and we regret that we fell short in providing the expected level of service and hospitality. We are currently investigating this matter with our housekeeping and maintenance teams to ensure such oversights do not occur again. Your feedback is incredibly valuable in helping us improve, and we hope you might consider giving us another opportunity in the future to provide you with the quality experience you rightfully expected. Warm regards, Devmini Perera Front Office Executive
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the shortcomings you experienced during your stay. Your concerns regarding the lack of basic amenities, including towels, toilet rolls, bathrobes,… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewLocation
The property doesn't have any such facilities and charging extra. Rooms are not cleaned for long. There were lizards in the washroom and even after complaining no action was taken. Every staff is very demotivated, No one is bothered to give any proper service. House keeping services are only for limited hours, after 9pm till 6am no services are provided neither anyone responds. Our stay was long at least they should have courtesy of giving a good service, furniture is very old. The property is not value for money.
Dear Guest, Thank you for taking the time to share your feedback. We sincerely regret to hear that your stay did not meet expectations, and we truly apologize for any inconvenience caused. Please allow us to clarify a few points from our side. Our housekeeping team makes regular rounds during the day to ensure cleanliness and guest comfort. In several instances, our staff had arrived to service the room but were asked to return later by the guests themselves, which may have contributed to the delays in cleaning. However, we understand this should not compromise the overall quality of your stay, and we will review our processes to better accommodate guest preferences. We are truly sorry to hear about the issues you encountered with the washroom and the delay in our response. Your comments regarding pests and furniture condition have been shared with our maintenance and housekeeping departments for immediate attention. We also acknowledge the concern about limited late-night housekeeping services. While our regular housekeeping hours are from 6:00 AM to 9:00 PM, we will consider improving after-hours support. We strive to offer a comfortable and welcoming environment, and we deeply regret if we fell short during your visit. Your feedback is valuable in helping us improve, and we hope to have the opportunity to serve you better in the future. Warm regards, Devmini Perera Front Office executive
Dear Guest, Thank you for taking the time to share your feedback. We sincerely regret to hear that your stay did not meet expectations, and we truly apologize for any inconvenience caused. Please allow us to clarify a few points from our … Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewBreakfast was really good. lot of options plus the chef was happy to make something for you if you wanted. They made a huge plate of kotthu for us on our last day.
Everything was perfect. No complaints.
Dear Sir / Madam, Thank you so much for your kind feedback . We're delighted to hear that you enjoyed the breakfast and appreciated the variety and personal touch from our chef, especially the kotthu on your last day. It's wonderful to know that everything was perfect during your stay. If you ever plan to visit us again, please feel free to contact us again. We’d be more than happy to welcome you back and make your next stay just as memorable
Dear Sir / Madam, Thank you so much for your kind feedback . We're delighted to hear that you enjoyed the breakfast and appreciated the variety and personal touch from our chef, especially the kotthu on your last day. It's … Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewStaffs were very friendly and helpful
They could have change the menu of breakfast buffet, it was same menu everyday.. was disappointing
Dear Sir / Madam, Thank you very much for taking the time to share your feedback with us. We’re truly glad to hear that you found our staff friendly and helpful, your kind words mean a lot to our team. We also appreciate your honest input regarding the breakfast buffet. Your suggestion is valuable, and we will certainly take it into consideration as we continuously work to improve our services and guest experience. If you are planning another visit to Sri Lanka, we would be more than happy to welcome you back and ensure an even better stay. The Management Team - Best Western Elyon Hotel
Dear Sir / Madam, Thank you very much for taking the time to share your feedback with us. We’re truly glad to hear that you found our staff friendly and helpful, your kind words mean a lot to our team. We also appreciate your hones… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewGreat hotel friendly staff and excellent location
Dear Sir, Thank you so much for your kind words. We're thrilled to hear that you enjoyed your stay, especially our friendly staff and convenient location. It was a pleasure having you with us, and if you’re ever planning to visit Sri Lanka again, we’d be delighted to welcome you back. The Management Team - Best Western Elyon Hotel
Dear Sir, Thank you so much for your kind words. We're thrilled to hear that you enjoyed your stay, especially our friendly staff and convenient location. It was a pleasure having you with us, and if you’re ever planning to visit S… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewGood South Indian/Asian Breakfast
Smell in the corridor
Dear Sir, Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed our South Indian and Asian breakfast , it’s great to know it added to your experience. We also appreciate you bringing the corridor smell to our attention. Please accept our apologies for any discomfort caused. We will certainly look into it and take the necessary steps to improve. If your travels bring you back to Sri Lanka, we would be happy to welcome you again and provide you with an even better stay. The Management Team - Best Western Elyon Hotel
Dear Sir, Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed our South Indian and Asian breakfast , it’s great to know it added to your experience. We also appreciate you bringing the corridor smell … Show more
Reviewed: 20 June 2025 · Stayed in May 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewBreakfast selection was good and room was big.
It was too pricy.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me through +94 11 7527527. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Devmini Perera Front Office Executive Best Western Colombo
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are he… Show more