Reviews of Bay Gardens Marina Haven 3 stars
Rodney Bay, 0000 Gros Islet, Saint Lucia
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Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewWe were satisfied with the breakfast, food was well prepared and tasteful. The room was very comfortable and welcoming. The service staff was very accomodating and informative.
The idea you had to live the hotel to sign up for tours.
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewGreat location (if you have a car) with decent breakfast and good. Size pool. Good value for money
Quality of the room was comfortable but a bit dated
Thank you for your review! We're glad you enjoyed our location, breakfast, and pool. We appreciate your feedback on the room and will take it into account as we continue to improve. We hope to welcome you again soon!
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 April 2025 · Stayed in March 2025
Verified reviewThe view of the Marina was amazing and the option to access the room from the front or back door was great.
Thank you so much for your kind review! We’re thrilled to hear that your stay exceeded expectations and that you enjoyed the beautiful Marina view and convenient room access. We hope to welcome you back to Saint Lucia again soon!
Reviewed: 11 March 2025 · Stayed in March 2025
Verified reviewReviewed: 8 March 2025 · Stayed in March 2025
Verified reviewReviewed: 2 March 2025 · Stayed in February 2025
Verified reviewPool
Staff
We sincerely apologize for the inconvenience you experienced with your check-in. Your comfort and satisfaction are very important to us, and we regret that we fell short in this instance. We will review our communication processes to prevent this from happening in the future. Thank you for your feedback, and we hope to have the opportunity to provide you with a much better experience in the future
We sincerely apologize for the inconvenience you experienced with your check-in. Your comfort and satisfaction are very important to us, and we regret that we fell short in this instance. We will review our communication processes to preven… Show more
Reviewed: 11 February 2025 · Stayed in January 2025
Verified reviewReviewed: 10 February 2025 · Stayed in February 2025
Verified reviewFriendly ….
Thank you for your feedback! We're glad you found our team friendly and welcoming. We always strive to provide a comfortable stay for our guests. If there’s anything we can improve, we’d love to hear your suggestions. Hope to welcome you again in the future!
Thank you for your feedback! We're glad you found our team friendly and welcoming. We always strive to provide a comfortable stay for our guests. If there’s anything we can improve, we’d love to hear your suggestions. Hope to welcome yo… Show more
Reviewed: 31 January 2025 · Stayed in January 2025
Verified reviewReviewed: 25 January 2025 · Stayed in December 2024
Verified reviewThere was not much to like about the property. The images did not represent what was shown of the property online.
Send the moment I stepped into my room. I was shocked to see how much it didn’t look like the images on Booking.com. Some of the furniture was broken and very outdated. None of it matched which gave you a feeling of untidiness. The balcony door was broken and leaky And due to there being no cover was completely drenched, especially with the tropical weather so could not leave anything out on the balcony and was too small to even sit on. The bedsheets on arrival and those that covered the bed were dirty and mouldy. The bathroom had a small window that would not close and again was dirty and could see the bugs on the outside. The shower curtain was full of mould and the shower curtain still was rusty and damaged. The drain cover was dangerous with screws raised and sharp edges. The main negative was that it was on a roadside and so noisy in the evening so could not get a decent night sleep. I only remained there on the evening on arrival and then had to leave because I was so disgusted with the property.
We sincerely regret to hear that your experience did not meet expectations. Providing a comfortable and enjoyable stay is our priority, and we are truly sorry for any discrepancies between the images and the actual room condition. Your feedback is invaluable, and we will be addressing these concerns with our team to ensure improvements are made. We appreciate you bringing these matters to our attention and apologize for any inconvenience caused. If you'd like to discuss your experience further, please reach out to us directly.
We sincerely regret to hear that your experience did not meet expectations. Providing a comfortable and enjoyable stay is our priority, and we are truly sorry for any discrepancies between the images and the actual room condition. Your feed… Show more
Reviewed: 20 January 2025 · Stayed in January 2025
Verified reviewReviewed: 20 January 2025 · Stayed in January 2025
Verified reviewClose to the Marina. Restaurant had good service and food
Some nights the restaurant didn’t seem to have vegetarian options (although they might have been able to prepare something if we’d asked)
Thank you for your feedback! We're glad you found our hotel comfortable and enjoyed the friendly atmosphere, as well as the good service and food at our restaurant. We appreciate your note about vegetarian options—our team is always happy to accommodate special dietary requests, and we’ll work on making these options more visible in the future. We hope to welcome you back again soon!
Thank you for your feedback! We're glad you found our hotel comfortable and enjoyed the friendly atmosphere, as well as the good service and food at our restaurant. We appreciate your note about vegetarian options—our team is always hap… Show more
Reviewed: 18 January 2025 · Stayed in December 2024
Verified reviewGood location for the marina
Very poor communication I left some items in my room by mistake. I contacted the hotel 3 times by email, no reply. I went to the hotel reception approx 10 days after my stay and spoke to a receptionist who told me she would look into it and contact me. Superise suprise she did not! Poor!
Thank you for sharing your feedback. We’re glad you appreciated our convenient location near the marina, but we sincerely apologize for the poor communication you experienced. This is not the level of service we strive to provide. We take your concerns seriously and will review our processes to ensure this doesn’t happen again. Please reach out to me directly at 17584568512 so we can resolve this matter promptly.
Thank you for sharing your feedback. We’re glad you appreciated our convenient location near the marina, but we sincerely apologize for the poor communication you experienced. This is not the level of service we strive to provide. We take y… Show more
Reviewed: 4 January 2025 · Stayed in January 2025
Verified reviewStaff was nice. The room was on the ground floor. Shuttle service was great.
Food bad. Not enough towels. AC was set at one temperature not cold enough for us.
Thank you for your feedback. We're pleased to hear you enjoyed the shuttle service and found our staff accommodating. We apologize for the shortcomings you experienced with the food, towels, and air conditioning. Your comments are valuable, and we’ll address these issues to improve our guest experience. We hope to have the opportunity to welcome you back in the future for an even better stay.
Thank you for your feedback. We're pleased to hear you enjoyed the shuttle service and found our staff accommodating. We apologize for the shortcomings you experienced with the food, towels, and air conditioning. Your comments are valua… Show more
Reviewed: 1 December 2024 · Stayed in November 2024
Verified reviewThere was a shuttle bus that took you to the beach and other hotels which made it tolerable.
Check in staff not very helpful. Location is out of the way on a main road. Breakfast was pretty grim.
Thank you for sharing your feedback. We’re glad you found the shuttle service helpful and convenient during your stay. We’re sorry to hear that other aspects of your experience didn’t meet expectations. Your comments about the check-in process, location, and breakfast are noted, and we will work on improvements to enhance our guests' experience. We hope to have the opportunity to provide you with a more enjoyable stay in the future.
Thank you for sharing your feedback. We’re glad you found the shuttle service helpful and convenient during your stay. We’re sorry to hear that other aspects of your experience didn’t meet expectations. Your comments about the check-in proc… Show more
Reviewed: 30 November 2024 · Stayed in November 2024
Verified reviewReviewed: 18 November 2024 · Stayed in November 2024
Verified reviewBreakfast was always really nice and pleasant, just an old fashioned space though and needs new decor. Location perfect.
When making a request it would always take forever. Having to ask 2/3 times for new hand towels or ice for example. Small things
Thank you for your review! We’re thrilled to hear you enjoyed the warmth of your stay and appreciated Arnold and Kaydine’s hospitality—they truly are stars on our team. It’s great to know you loved the breakfast and the location as well! We appreciate your feedback about the decor and service times; we’re always looking for ways to improve and will address these areas. We hope to welcome you back soon for an even better experience!
Thank you for your review! We’re thrilled to hear you enjoyed the warmth of your stay and appreciated Arnold and Kaydine’s hospitality—they truly are stars on our team. It’s great to know you loved the breakfast and the location as well! We… Show more
Reviewed: 8 November 2024 · Stayed in October 2024
Verified reviewThe room was nicely set out. The TV worked well enough and the desk was just about suitable to work form. Almost all of the staff were friendly and helpful. The breakfast and evening meal included were both good.
The rooms faced onto the pool and bar, which had a big Bluetooth portable sound system. I hadn't realised it is something of a 'party hotel'; British snowbirds drank and chatted raucously through the evening. Not hugely late (until 10/11pm), but as I was knackered from working most days, I just wanted quiet time in the evening without cheesy 90s hits playing at full blasting through the paper thin glass windows. My noise cancelling headphones assisted somewhat, but some distance or sound insulation would be worth thinking about for the majority of guests, other than the 5 or 6 or so sitting at the bar until late evening.
Thank you for sharing your feedback! We’re pleased to hear you enjoyed the room setup, the meals, and the friendly service from our team. We’re sorry the atmosphere in the evening wasn’t as relaxing as you hoped. We understand that after a long day, a peaceful environment is essential, and your comments on sound levels around the pool and bar area are noted. We’ll be reviewing ways to enhance sound insulation and better cater to all our guests’ needs. We hope to welcome you back with an improved experience next time!
Thank you for sharing your feedback! We’re pleased to hear you enjoyed the room setup, the meals, and the friendly service from our team. We’re sorry the atmosphere in the evening wasn’t as relaxing as you hoped. We understand that after a… Show more
Reviewed: 29 September 2024 · Stayed in September 2024
Verified reviewReviewed: 17 September 2024 · Stayed in September 2024
Verified reviewStaff I interacted with was very courteous and efficient.. I love the breakfast choices also the dinner buffet... A place I would highly recommend. MARLA my girl beyond the call of duty...
Thank you for your kind words! We’re thrilled to hear you enjoyed the breakfast and dinner buffet, and that our staff, especially Marla, made your stay memorable. We look forward to welcoming you back again soon!
Reviewed: 25 August 2024 · Stayed in August 2024
Verified reviewReviewed: 2 August 2024 · Stayed in August 2024
Verified reviewStaff
Wash room sink
Thank you for your feedback! We're glad to hear you appreciated our staff. We apologize for the inconvenience with the washroom sink and will address this issue immediately. We hope to have the opportunity to provide you with a better experience on your next visit.
Thank you for your feedback! We're glad to hear you appreciated our staff. We apologize for the inconvenience with the washroom sink and will address this issue immediately. We hope to have the opportunity to provide you with a better e… Show more
Reviewed: 22 July 2024 · Stayed in June 2024
Verified reviewWe stayed there in 2021 and found it to be very comfortable and clean. This time was no different. The staff are very welcoming. It seemed there were lots of local people staying there too. It's part of a resort so you can use the amenities at other locations.
Thank you for your kind words and for choosing to stay with us again! We're thrilled to hear that you found our hotel comfortable and clean, and that our welcoming staff made a positive impression. We love hosting both local and international guests, and we're glad you enjoyed the resort amenities. We look forward to welcoming you back soon!
Thank you for your kind words and for choosing to stay with us again! We're thrilled to hear that you found our hotel comfortable and clean, and that our welcoming staff made a positive impression. We love hosting both local and intern… Show more
Reviewed: 21 July 2024 · Stayed in July 2024
Verified review