Reviews of Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only 5 stars

The grounds are nice staff was really helpful although there were many confused people in high places. Staff at the bar were fun and attentive.

No wash clothes never any towels at the pools the location says it’s adult only however they have kids on the premises as well

The ambiance and the food

Property was clean but my room was the issue. On checking into the room there were no washcloths and hand towels , just 1 lotion. Called the front desk to let them know My request was taken but no avail. We checked out the next day nd those items were not delivered. The one sitter sofa in the room is fill with mildew , also the drapes and sheer curtain No waters in the fridge , shower and patio wasn’t properly cleaned. As a matter of fact Macreena the room attendant who cleaned this room did not do a good job. It felt like there this room was their last resort and was just placed in there. Room 2111 was the worst room cause I stay in a third floor room last year nd it was more welcoming. The worst part was that I was celebrating my birthday there for the 2nd time. In spite of all this I will be returning again cause I love the property.

Rooms was great size

Food Unclean room No tv - despite telling staff - nobody came to fix it. Our bath was dirty no one came to fix it. Unable to eat at restaurant due to check in time - this was our honeymoon hotel what a disappointment

The staff at the buffet and cleaning crew were beyond friendly and welcoming and the aesthetic of the rooms appear nice.

So this was an ideal location for carnival but not worth cost for carnival schedule bc the food and drinks/bars availability is limited and doesn’t align. Hideaway is literally that a hideaway and the staff gave my taxi drivers major headaches and hassle to pick us up. Waited over an hour to get a cart to take us to front gate bc they refused to let them on property. Had to walk to front gate several times in rain. There was mold on the decorative pillows in my bed and every night it seems also in the ac vents we’d start coughing. It looks pretty. The elevators were a hit or miss. It’s a hassle to get reservations at the restaurants. It was ok but I’d not go back.

The cleaning staff was beyond friendly and a joy as well waiters in buffet. The look was nice of the rooms.

So this was an ideal location for carnival but not worth cost for carnival schedule bc the food and drinks/bars availability is limited and doesn’t align. Hideaway is literally that a hideaway and the staff gave my taxi drivers major headaches and hassle to pick us up. Waited over an hour to get a cart to take us to front gate bc they refused to let them on property. Had to walk to front gate several times in rain. There was mold on the decorative pillows in my bed and every night it seems also in the ac vents we’d start coughing. It looks pretty. The elevators were a hit or miss. It’s a hassle to get reservations at the restaurants. It was ok but I’d not go back.

Breakfast was fine,

Room was not clean, blood prints on tub and bed , things were left in balcony area . We want to celebrate anniversary, provided birthday card with balloons, was not able to sleep in bed due to the blood. I would like to be compensated for this traumatic evening, We were seen by a supervisor, and nothing was done.

There were many bars at different locations.

The dinners were a bit disappointing in taste and value

Loved the entertainment and also the variety of restaurants/food and pool options

the general pool could have been maintained better for sure

The live entertainment at the bottom pool.

The front guest staff was rude. I initially booked a two bed room. The staff was not accommodating to changing the room and provided no additional options or accommodations. The room was never changed. Food was subpar and they often ran out of food and drinks. The elevator was broken. The worst of any all inclusive I have vacationed with.

The staff really made this trip fun! Felt like family, namely my new "cousins" Sam from the hype team and Sephra from the front desk! There was one other young lady who was great and taught us dance but I can't remember her name. Aside from that, we did enjoy ourselves! The place is clean. So they are definitely great in customer service

One issue we did have is that we had a hard time getting wash cloths and towels. There were 4 of us, and they kept giving us 2 and 3 towels. Lastly, the food was pretty disappointing. Some things overcooked, some things undercooked. It definitely needs improvement

The staff was very friendly and accomodating

The room was a little.run down. Everything closed so early

The boutique staff were very friendly and the Buffet staff. Those two places made my experience somewhat decent. Veronica from housekeeping was amazing!

The customer service overall needs major improvements. The food supply was subpar and lots of choices were not available during most of the stay.

The pool choices were great and cocktails were readily available

Well, got there gave me a room that was occupied, then after a while waiting assigned a different room. When you open the door it smelled of damp and had this strong mouldy smell. The sheets had stains on them. Had to wait a good 45mins and with a push I got another room and was told need to be at reception at 10:30 to see whether or not I’ll be able to keep that room or need to be placed in a different one which would be ready at 2:30. In the end with a push and I told them I will leave and ask for a refund, I was told I can keep the room for the duration of the trip. The room could and hotel could do with a freshen up. No drinks in mini bar no water in room that night and room service do not serve you drinks as well as rubbish food choices. All and all not what I expected from an all inclusive and especially the price you’re paying.

Fabulous resort amenities. Views and private beach are spectacular. Pools are spectacular.

The food was good but not great. Some of the staff were great while others seemed to be putting their time in. The place showed some wear for example- water closet door in room had no handle or latch and door would not stay closed.

The size of the suite.

Standard of our Presidential Suite was poor. Curtains falling off their tracks at each end. Air/con freezing even thought it was adjusted. No attention to details. It took them two days to get a tie belt for the dressing gown which we had to ring down for on arrival. One of the sofas which presumably doubled as a sofa bed, stank of urine.

The Facilities and the pool bar

Some of the staff were a big disinterested and not present to interact with.