Reviews of Garfields HiddenGem
Bridge Street, Soufrière, Saint Lucia
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Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewIncredibly well fit out. The host spent time making sure to give attention to detail. Spacious rooms and living area. Really is a hidden gem. Stayed at a supposedly more highly rated apartment in the area, but this place was better in most respects. Close to most food, entertainment and social needs. Highly recommend.
As is customary in the Caribbean, there was no air-conditioning in the living area and kitchen. Very warm and uncomfortable, while the bedrooms, with air-conditioning, were very pleasant. The neighbourhood, although appearing safe, wasn't in the best part of town.
Dear Jerry Lee, Thank you so much for your thoughtful and detailed review. We're thrilled to hear that you found the apartment well-designed and appreciated the attention to detail we’ve put into creating a comfortable and welcoming space. It's especially rewarding to know that you found it to be a hidden gem and even preferred it over other highly rated accommodations—what a compliment! We also appreciate your honest observations. You’re absolutely right—the tropical climate in the Caribbean can make shared spaces quite warm at times, and while our bedrooms are air-conditioned for a restful night’s sleep, we understand this might not offer the same comfort throughout the home. We’ll certainly take your feedback into consideration as we look for ways to enhance our guests’ experience. As for the neighborhood, while it is a local and authentic part of town with close proximity to dining and entertainment options, we understand it may not suit everyone’s preferences. Safety remains a top priority, and we’re glad to hear you felt secure during your stay. Thank you again for choosing our place and for recommending it so highly. We hope to welcome you back in the future! Warm regards, Ava Your Host
Dear Jerry Lee, Thank you so much for your thoughtful and detailed review. We're thrilled to hear that you found the apartment well-designed and appreciated the attention to detail we’ve put into creating a comfortable and welcoming space.… Show more
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewLocation excelllent. Near facilities in the town. We felt very safe and secure.
Can't think of anything
Mr Miles, Thank you for your kind words! We're so glad you enjoyed the excellent location and felt safe and secure during your stay. It was a pleasure hosting you, and we hope to welcome you back in the future!
Reviewed: 1 February 2025 · Stayed in January 2025
Verified reviewReviewed: 26 January 2025 · Stayed in January 2025
Verified reviewThis place is truly a hidden gem! Located right in the heart of Soufriere, it’s close to everything—restaurants, bars, supermarkets, and even an ATM, making it incredibly convenient. Garfield and Ava who own the house are wonderfully helpful and attentive, ensuring you have everything you need for a perfect stay. The house itself is fantastic—spacious, impeccably maintained, and equipped with all the appliances you could need. The highlight, though, is the amazing balcony with breathtaking sea views—it’s an unforgettable spot to watch the sunset. If you enjoy immersing yourself in the local culture and being surrounded by friendly locals, this is absolutely the place for you. It’s a truly special experience!
Reviewed: 20 January 2025 · Stayed in January 2025
Verified reviewClean.
The host repeatedly kept telling us to turn the lights off. We were unable to feel like we had an air bnb and the host kept messaging me or telling me to turn the lights off , even though it was night time. Unfortunately, whilst the area is centrally located is not very nice at all. It does not feel safe. The mattresses were extremely uncomfortable and we could not get a good nights sleep. There was also a rooster that kept making noise it’s 3 am and dogs were barking all night and then the next door neighbour played her music very loudly from 8 am onwards. It is not a pleasant place to stay and I would not recommend it.
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your stay did not meet your expectations. Even after you made so many changes to your check in time from 15:00-16:00,16:00-17:00 you never showed up or contacted until I did then you said u will be there at 7:00pm you came 7:18pm. I waited patiently and guided you into the house. I specifically said if you're not using the lights turn them off thank you. Whilst doing this your daughter was opening and closing the fridge. When we entered the bathroom I explained everything even to turn on water heater when you're ready to bathe, you suddenly stated you wanted to bathe and quickly turned on the heater in my appearance, I told you again when you are ready to bathe you turn it on then enter shower. So you when and turned it off. We went upstairs ur male companions one of them had already helped himself with turning on AC and was outside of room with the door wide open. I advised him to please keep place close once the AC in use. He said sure. I moved on with assisting the other male, I instructed him to turn on switch and press the power button, he then said should he add water to the AC I said no need for that. The place will get cold enough once room is completed close and you can always turn on fan to quickly circulate the cold air in room. He was please and said thank you.They asked about check out time I replied its 11-12pm. Tabussum kept messaging me saying network doesn't work.. I sent her the Wi-Fi name n password, offered to come over. Remainded her to turn off lights that's not in use. I went over her husband let me in, her son was sleeping on the couch and cushions were on the floor. Living Room was already in a mess. I asked for her phone and I entered the details her battery was at 17%, u check our wifi it was on. The information went through. I advised that she charged her phone. Gave her the receipt after our cash transaction. Fast Track to Sunday morning. It's was after 10am when I heard them going up and down carrying their stuff. So I messaged Good morning are you ready to leave, so i can come over to do the check out, she never replied. I went to the yard and stood by the gate asking are you guys ready to check out, me let me know. The male said she is upstairs, when she came down in a hurry, he gave me the keys. Am asking whose coming up to do the check out 3 person stood by yard. I went up thinking she would come she never did. They left living room in a mess, a few lights on, Fan on, The water heater was on, bathroom was soaking wet, Wet towel on bed and only left 1 ginger lemon tea took most of the tea bags not thinking of others coming to stay. Someone did eat in the bedroom cheetos. Ants were all over floor. The trash was left behind even the house rules clearly states everything. But why say mattress were uncomfortable, don't feel safe but leave a 10 for comfort. We pride ourselves on providing a clean and comfortable environment, and I’m glad you noted the cleanliness. However, I regret that some aspects of your stay were less than ideal. Regarding the lights, I understand that our reminders may have felt intrusive, and I will reevaluate how we communicate with future guests to ensure they feel more at ease. As for the noise, while we can’t control neighborhood activity like roosters or neighbors, I’m sorry that it disturbed your rest. Your feedback about the mattress is appreciated, and I will review this to see if upgrades are necessary. We value all feedback as it helps us improve, and I hope that despite these challenges, you found some enjoyment during your visit.
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your stay did not meet your expectations. Even after you made so many changes to your check in time from 15:00-16:00,16:00-17:00 you never showed up or conta… Show more
Reviewed: 17 December 2024 · Stayed in December 2024
Verified reviewGarfield’s is indeed a hidden gem, tucked behind the owner’s own home is spacious rental that was obviously newly constructed with a lot of attention to detail. The kitchen was well stocked and appliances were new. Since it was just my husband and I we occupied the master bedroom suite and the other two bedrooms were locked. The master bedroom had great views as did the kitchen and balcony. The A/C in the bedroom worked great and was quiet. Rental is conveniently located in central Soufrière - beach, shops, water taxis, restaurants all nearby walking distance. Place was overall very comfortable and sparkling clean.
There is no hot water in master bathroom. The downstairs shower does have hot water. We had an issue with the toilet downstairs as the chain got caught in the valve causing water to leak and owner turned off water without notice. We had to pay in cash - no other form of payment like credit card or PayPal accepted. The keys were a little hard to work.
Dear Tam, Thank you for taking the time to share your feedback regarding your recent stay. I sincerely apologize for the issues you experienced, particularly with the no hot water in the master bathroom and the toilet leak. I appreciate you bringing these matters to my attention, as they are important for ensuring a comfortable experience for our guests. I understand how frustrating it must have been to have the water turned off unexpectedly. I will look into improving our communication regarding maintenance issues to prevent this from happening in the future. Regarding the payment methods, I’m sorry for any inconvenience this caused. I’ll definitely consider expanding our payment options for a smoother experience. Lastly, I appreciate your feedback about the keys. I will assess the situation to see how we can make them easier to use. Thank you once again for your input. I hope you will consider staying with us again, as we are committed to making improvements based on guest feedback. Best regards, Ava
Dear Tam, Thank you for taking the time to share your feedback regarding your recent stay. I sincerely apologize for the issues you experienced, particularly with the no hot water in the master bathroom and the toilet leak. I appreciate yo… Show more
Reviewed: 15 December 2024 · Stayed in December 2024
Verified reviewVery cosy, clean and well equipped house located a few steps from the harbour. Spacious and airconditioned bedrooms. The host was very friendly and helpful.
The booking Information on booking.com was misleading. We thought we had booked the whole house, but we had only booked one Room. Might be some info lost in translation on the website.
Dear Truls, Thank you for taking the time to share your thoughts about your stay! We’re delighted to hear that you found our home to be a cozy and well-equipped hidden gem in Soufriere. It’s wonderful to know that you enjoyed the spacious, air-conditioned bedrooms and appreciated our hospitality. We sincerely apologize for the confusion regarding your booking. We understand how important clear communication is, and we will review the information provided on Booking.com to prevent any future misunderstandings. Your feedback is invaluable to us, and we hope to have the pleasure of welcoming you back soon! Best regards, Ava
Dear Truls, Thank you for taking the time to share your thoughts about your stay! We’re delighted to hear that you found our home to be a cozy and well-equipped hidden gem in Soufriere. It’s wonderful to know that you enjoyed the spacious,… Show more
Reviewed: 8 October 2024 · Stayed in October 2024
Verified reviewI like the location, the host interaction and the privacy
Dear Jules, Thank you so much for your wonderful review! We’re thrilled to hear that you found our location convenient and that it made your exploration of the local attractions and restaurants enjoyable. It’s great to know that you appreciated the interaction with the host and the privacy we strive to provide. Your feedback means a lot to us, and we hope to welcome you back on your next visit! Warm regards, Ava
Dear Jules, Thank you so much for your wonderful review! We’re thrilled to hear that you found our location convenient and that it made your exploration of the local attractions and restaurants enjoyable. It’s great to know that you apprec… Show more