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Reviews of Frenz

Old Factory Road, Soufrière, Saint Lucia

#6 of 40 hotels in Soufrière

Guests' Choice

Review score

Based on 140 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.6

  • Location

    9.0

  • Facilities

    9.1

  • Staff

    9.6

  • Value for money

    9.3

  • Free WiFi

    9.9

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Showing 1 – 25

  • Reviewed: 9 August 2025

    9.0
    Lovely clean comfortable house walking distance to town
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    Not a dislike but just to say that it can be a bit tricky to find the first time. Don’t arrive at night.

    Lovely large clean house walking distance to town

    Stayed in July 2025

  • Reviewed: 5 August 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 6 nights
    • Submitted via mobile

    T.v options

    Stayed in July 2025

  • Reviewed: 22 July 2025

    9.0
    Value for money and amazing staff! Kudos!
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    I think it’s because of the mosquito season. I served as their food during dinner haha

    I like everything! Shout out to Britney and the amazing team of Frenz. Very accommodating and most helpful in all my needs during the entire stay in Soufriere. They even go beyond my needs, from arranging transpo, helping me in planning for my tour. Love it!!

    Stayed in July 2025

  • Reviewed: 12 July 2025

    9.0
    Clean & well maintained
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 4 nights
    • Submitted via mobile

    Room was surprisingly big, with a well stocked kitchen and a large bathroom. Short walk to a large supermarket, 10/15 minute walk to the town centre and beach front.

    Stayed in July 2025

  • Reviewed: 2 May 2025

    10
    Lovely place to stay.
    • Leisure trip
    • Couple
    • Studio
    • Stayed 17 nights
    • Submitted via mobile

    Britney was outstandingly helpful and responsive. The view of the Piton was amazing. We also appreciated Shane's taxi service and car hire, organised via Britney. Thanks also to Valery for providing the spices. The extra beach towels - and huge umbrella - were a welcome bonus.

    Stayed in February 2025

  • Reviewed: 1 April 2025

    10
    A short walk to town. Enjoyed our stay
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    The property was huge, lovely terrace area. Had everything we needed.

    Stayed in January 2025

  • Reviewed: 17 February 2025

    9.0
    Great apartment in Soufrière with nice hosts
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    The street in front has a lot of potholes.

    Very friendly staff with good recommendations for restaurants in town. Shampoo and shower gel provided. City within walking distance reachable.

    Stayed in February 2025

  • Reviewed: 11 February 2025

    10
    Great week in Soufriere
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 7 nights

    Terrific place Great location - beatiful view, good neighborhood, one feels good among locals Supermarket - close AC in bedrooms - works well Great contact with hosts, they are helpful and eager to help

    Stayed in February 2025

  • Reviewed: 10 February 2025

    10
    Fantastic!
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 15 nights
    • Submitted via mobile

    Quiet location but still close to all amenities. Outside seating area to enjoy the garden. All staff were amazing! So friendly and will help organise anything for you!

    Stayed in January 2025

  • Reviewed: 15 January 2025

    9.0
    Nice self catering studio a short walk to town.
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 4 nights
    • Submitted via mobile

    Great self catering studio only a short walk to town.

    Stayed in January 2025

  • Reviewed: 20 December 2024

    8.0
    Nice place for a few days in Soufriere
    • Leisure trip
    • Couple
    • Studio
    • Stayed 4 nights
    • Submitted via mobile

    Clean and simple but with all you need. Close to the village centre. 5 minutes from the Massy shop supermarket.

    Stayed in December 2024

  • Reviewed: 25 November 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio
    • Stayed 6 nights
    • Submitted via mobile

    Very well equipped, spacious apartment

    Stayed in November 2024

  • Reviewed: 18 November 2024

    9.0
    Return visit to Frenz
    • Leisure trip
    • Family with young children
    • Apartment with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Our only suggestion is to have a couple more outdoor chairs on the veranda.

    Spacious apartment, decent kitchen. Great to have the balcony for sitting out. Having two bathrooms is very handy. Overall, it's a smart and comfortable place, and just a short walk into town. This is our second stay here!

    Stayed in November 2024

  • Reviewed: 9 November 2024

    9.0
    I’d recommend for solo traveler or couple looking for a base to explore nearby.
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    It was a little bit further from the beach than I wanted. Walking up and down the hill with all my scuba gear was tiresome, but without that factor the location was close to the market and soccer stadium and was secure.

    Greta size room. I love the gas burners and was able to cook meals, which was quite handy.

    Stayed in November 2024

  • Reviewed: 18 October 2024

    8.0
    Lovely and comfortable stay
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    The road leading to the property could do with a few improvements and better ventilation when cooking.

    Water pressure for the shower was great, provided both hot and cold water. Lovely location.. very short trips to tourist attractions in the soufriere area.. also very peaceful at night time.

    Stayed in October 2024

  • Reviewed: 7 August 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    Loved the property and the property manager was amazing!

    Stayed in July 2024

  • Reviewed: 1 August 2024

    10
    Short but comfortable
    • Leisure trip
    • Couple
    • Apartment with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Na

    Great host , clean and comfortable.

    Stayed in July 2024

  • Reviewed: 9 June 2024

    10
    An excellent short/ medium stay facility offering great value in many respects.
    • Leisure trip
    • Couple
    • Studio
    • Stayed 4 nights
    • Submitted via mobile

    As as a returning guest . We appreciated the fast efficient communication between us and the staff prior to arrival. Being greeted by Glenda’s warm friendly welcome back was well received and her tireless effort to make our stay a great experience again was appreciated. Due to the attention to cleanliness we had no issues with bugs especially mosquitoes. We felt safe in the property which is surrounded by kind , friendly and very helpful neighbours . Due to its location it’s very quiet and peaceful ,yet only a 10 minute walk to the centre or a well stocked supermarket . Thank you for another memorable stay.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Clean and equipped.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    8.0
    Location is in middle of residence so sitting in balcony get to see the lives of many neighbors and passersby’s. Soufri
    • Leisure trip
    • Group
    • Apartment with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    There is no air conditioning besides the two bed room. In Summer when it is hot and muggy, it makes it difficult to sit in the living room or spend time in kitchen. We stayed 4 nights and there was no cleaning in between. Now-a-days, even regular hotels are servicing rooms daily. Here had to call for a replacement trash’s bag, etc.

    Spacious, clean, airy. Upstairs apartment has wrapped around balcony on two sides that sheltered from scorching Sun. Upstairs apartment also has breeze all day. Location of apartment is such that (N-S) balcony always protects from direct Sun. Kitchen has almost all essentials to prepare a meal. Furniture in the apartment is of good taste. Apartment has two bathrooms, which is great, and yes the water pressure is excellent. Grocery store (Massy) is close though not walkable in hot weather without getting all sweaty.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    10
    Awesome, definitely book your stay with Frenz.
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights

    The walls are a bit thin and I could hear everything happening in the room next door. They were quite noisy. Also, the menu in the room from Eats4U is outdated and when I tried to order from them I was sent a different menu. Just a heads up so you can update them, if possible. Regardless, I enjoyed my stay and will surely return!

    I loved my room, it was at the back of the property and was much more peaceful. I didn't mind not having a view. 10/10, I will recommend it to friends and family.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 4 nights
    • Submitted via mobile

    Location, cleanliness, safety, Wi-Fi and value.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    9.0
    Great price, nice location and good communication
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    I never met the host and I had hoped that we would come across them and communicate about some excursions/taxi rides

    Easy check in and check out, great communication over the app.

    Stayed in May 2024

  • Reviewed: 27 April 2024

    8.0
    Decent location and Staff very responsive.
    • Leisure trip
    • Couple
    • Apartment with Balcony
    • Stayed 3 nights

    The outside gate would sometimes get locked. We suggest providing an extra key to renters. The A/C in the king-bed bedroom was not working but was Glenda was responsive and got it fixed the day before we left from our 3-day stay, and there was an issue with the hot water in the second bathroom shower (but we were told this in advance and it did not hamper our stay).

    The location was pretty good but the road is a dirt road. We stayed in the 2 bedroom, second story apartment. The location is within easy 10 minute walk to downtown where the restaurant we enjoyed was Voila By Captain Kent (but bring EC currency even though they say they take credit cards, this is not always true; prices on menu are in EC) The A/C wasn't working in the king-bed bedroom but Glenda was exceptional with responding and organizing a tech to come and replace the unit (maybe too many people leave it running or below 23). The kitchen was pretty well equipped, the beds and furniture throughout were comfortable. WiFi worked well.

    Stayed in March 2024

Showing 1 – 25

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