the distance

great

Stayed in July 2025

No water one morning (none, not a drop for bathing, drinking, etc). Had to bath in the pool, which is a bit scuzzy, not cleaned frequently enough. No apology and no offer of a partial refund.

Nice beach, big rooms, comfortable bed.

Stayed in July 2025

Got an accessible room when not requested

Staff was friendly, excellent customer service skills

Stayed in June 2025

See above and they need to learn how to make a pot of tea!

There was a good array of buffet food but the egg station wasn't ready & some items weren't laid out when breakfast opened, which is a problem if you're on a tight deadline for a day trip. If you arrived later for breakfast, there wasn't so much choice.

Stayed in February 2025

The food service was horrendous and the variety even worse. In 8 days we never got a lunch or dinner which took less than 1h30min and sometimes over 2h— even when we were the only ones waiting to be served. On average it took 45min just to get some bread and butter. The food was always the same and not great at all. From raw pizza to overcooked pasta. The restaurant staff isn’t bothered and couldn’t care less. They see you waiting for ages, asking for the order status but they ignore it and prefer to play with cutlery while setting empty tables. It was the worst hotel restaurant service of my life in dozens of places in the Caribbean. No matter how much you complained to the management, no one would do a thing about it. Also, they have day passes for cruise tourists who overload the beach and pool beds until a point where the hotel guests don’t have where to lie down. The cruise people gave a horrible ambient, they were always loud, dirty, intoxicated, leaving empty plastic cups inside the pool and smoking weed all around. There should be an area or some beds just for hotel guests but not even that. On the beach, local vendors will disturb you every hour and so do the hotel boat activities staff. Every single day. The internet would not have signal in many places of the hotel, room included. There is construction ongoing and when you are relaxing in the beach you’ll constantly ear the noise of man and machines working. The room had a view to the construction site which was very miserable.

The beach access was nice. The rooms were large, clean and pleasant. With the exception of the restaurant staff and the security guards at the beach, all others were very nice, specially the cleaners.

Stayed in January 2025

Not much vegetarian options in the in room dining menu. No veggie burger.

Apartment size, comfortable mattress, big beds, fully functional kitchen, and view of ocean from the balcony. Very close to beach and free kayaks. Friendly and courteous staff.

Stayed in January 2025

To many hawkers on the beach pestering us Security told us not to walk outside the resort at night

Good location on the beach

Stayed in January 2025

Severely understaffed (or poorly managed) - takes forever to get anything (food, towels, table, etc). Dated rooms. Pool filtration is not working (pool always looks dirty, although there is someone “cleaning” it every morning). The towel shack is almost always unattended. Service personnel at the restaurant is very slow to get anything. Food (both included & à-la-carte is poor quality. Breakfast options are limited. Coffee (breakfast) seems to be some precious resource distributed only on request in 100ml increments.

Great location, good parking, nice beach, decent WiFi

Stayed in December 2024

We didn't like the incessant loud pool music all day long. It was completely unnecessary and as our room was on ground floor overlooking the pool it spoilt time on our terrace.

The breakfast was good and plenty of variety. Our self catering apartment was a very generous size and well equipped.

Stayed in November 2024

The shower was poorly designed, and so the water kept wetting the floor outside the shower area. This made a soggy mess of the mats and I had to use towels to stop up the water. A real problem when you have to shower 3 times per day

Location, staff, beach

Stayed in November 2024

Was not totally happy about the evening meal....could have been better

To be honest we just need a break so we spent most of our time in the room

Stayed in October 2024

I stayed in a garden view room - there is no garden just a few shrubs

Excellent staff and food was of a good standard with variety

Stayed in August 2024

No being able to eat at anytime.

Wish the food was all day, there are set hours. So if you’re hungry you have to WAIT!

Stayed in May 2024

Restaurant service was slow at times

Location

Stayed in April 2024

The smell in the food area at breakfast was off putting.

The toom was clean and airy, staff very helpful and accommodating.

Stayed in May 2024

Additional taxes

Location , staff and food

Stayed in April 2024

Bar tenders rude at pool bar

Nice location

Stayed in April 2024

A few disappointing things sadly. The overall feel of the resort is that of tired and outdated, and a bit run down. The room decor was updated, and the furniture modern however. The main negatives below: NOISE This hotel is noisy, noisy noisy. Every evening they have live music 7.30-9.30 and it's not good. Each band / singer / dj was pretty terrible, from the relentless rap/hip hop dj to the 'country' singer, it's also extremely loud (woke our son up a few times) and for those rooms facing the pool, it makes relaxing in the evening breeze impossible. Similarly loud music throughout the day. Guess other guests might enjoy this but we surely didn't Staff also move carts near the pool throughout the night, and you can't sleep with the windows open. STAFF They are overall grumpy, blunt, and unfriendly with very few exceptions (sadly i didn't take the names of the nice ones, one being the kids club manager). Never a smile, and mostly you feel like they are doing you a favour. Top prize for grumpiness to the breakfast egg station lady. PLASTIC SO MUCH of it, everywhere. So much for being an eco resort, nothing eco. There is no recycling, no effort at all and so much single use plastic from straws to water bottles. Shame. KIDS CLUB / ACTIVITIES Apart from the egg hunt on Easter day, barely any of the other activities planned seem to actually happen. The kids club seemed mostly closed, so who knows. Was a reason to choose this place, yet our son never participated in anything else. TIMEKEEPING Don't rely on 'advertised times', from breakfast not always starting at 7am to the arbitrary opening times of the towel shed. Our room was not made on the first day, and following days never before 3pm, except the very last day

As Genius we had an upgrade to Kingsize suite, and it worked really well for us. It's effectively a small 1bd apartment, with a spacious and well equipped kitchen which allows us to cook meals and save some money (the island is expensive!). The kingsize bed is very comfortable, and there are two bathrooms (which we only discovered two days before leaving!). The balcony is excellent to enjoy the breeze, early morning coffee, read and relax. The beach and the bay are beautiful and it's fab to be right by it (reason to choose this hotel); the Splash Watepark was great for our 7yo son who enjoyed an hour or so there every day. The location is good as it's a 15m walk to Rodney Bay shops (there's a shuttle but we never used it). The hotel gym is small but well equipped and mostly empty so it was a good opportunity to work out a few times.

Stayed in April 2024

Some staff not that friendly particularly in the bar but in the main very nice

Location, facilities

Stayed in April 2024

Very slightly tired around the edges.

Location and friendliness. Great breakfasts!

Stayed in April 2024

Beautiful resort, comfortable room, lovely staff and pool. Enjoyed the lounge chairs on the beach.

Stayed in March 2024

When booking a mini "excursion" via boat to Pigeon Island, we were approached by someone on the beach who we thought was a Bay Gardens employee. Although we were delivered by boat, the package wasn't what it was advertised to be, and we had to walk back to the property and lost some money in the transaction. Use caution, and only book through BG Motor Sports personnel. Management was sympathetic and gave us a portion of the money back, but there seems to be a wink-wink, nod-nod approach to locals selling their wares on Bay Gardens property.

Great location in Rodney Bay, great bay views toward the Caribbean Sea. Food and beverage was good, although service was quite slow at times when ordering off the menu. Staff was friendly and helpful. Water sports were amazing, and the non-motorized offerings were included if booking the all inclusive.

Stayed in March 2024

Nothing really.

-Staff -Food -Ambience -I appreciate the surprise decor and the bottle of Champagne in my room for my birthday. Thank you guys!

Stayed in November 2023

Not an all inclusive option. Only one restaurant . No entertainment aft 9.00 pm Shortage of certain foods. Rooms need a refurbishment especially the bathroom.

The swimming pool

Stayed in September 2023