Reviews of Radisson Blu Martinez Beirut 5 stars

Dear Daniela, Thank you for choosing to stay with us and for taking the time to share your feedback. We’re pleased to hear that you appreciated our central location, the responsiveness of our team regarding the AC issue, and the helpfulness of our front desk staff. We’re also glad to know that in-room dining met your expectations. However, we are truly sorry to hear about the issues you and your friend experienced with the billing process. Please accept our sincere apologies for the inconvenience caused by the duplicate charge and the delay in the refund. I have personally followed up with our finance department to ensure that the refund is already made kindly check the bank statement related to the credit card that was charged the amount of 633.36 usd , Regarding your comments on breakfast and room conditions, we value your honest feedback. We recognize the need to improve our breakfast offerings, particularly when it comes to dietary accommodations such as lactose intolerance. Your remarks have been shared with our F&B and housekeeping teams for immediate review. We also acknowledge that our facilities are due for enhancements, and your input reinforces our commitment to upgrading the guest experience. We apologize once again that your stay did not fully meet your expectations, and we appreciate your constructive comments as they help us identify areas where we can do better. Warm regard Kassem Chahine Front Office Manager

Dear Daniela, Thank you for choosing to stay with us and for taking the time to share your feedback. We’re pleased to hear that you appreciated our central location, the responsiveness of our team regarding the AC issue, and the helpfulnes… Show more