Reviews of HOtello guest suites
Hotello building, 1234 Jounieh, Lebanon
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Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe location
The AC not good, need to be always on so the room will be cold. There was breakfast in the booking but nothing came.
we thank you for your valuable comment ,as for breakfast we are waiting for the customer to wake up and order breakfast ,as for us we do not disturb the guest most welcome sir ,hope to see you again .
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewNothing
INCREDIBLY RUDE AND UNPROFESSIONAL OWNER, SHE LITERALLY KICKED US OUT!! YELLED AT ME AND MY WIFE!!! AC WASN'T WORKING PROPERLY ALTHOUGH IT WAS AT MAXIMUM FILTHY SHEETS, WE DIDN'T NEED THEM AFTER ALL SINCE IT WAS HELL HOT. FILTHY BATHROOM, EVEN LEFT A USED SOAP POOR SOUNDPROOFING BREAKFAST WASNT SERVED, ALTHOUGH ASKED BEFORE 10:00AM ALL THIS WASN'T HANDLED PROPERLY WITH VERY LITTLE TO NOTHING WILLINGNESS TO HELP. WORST HOTEL EXPERIENCE EVER. RUN AWAY!!!
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe....
The place is highly overrated and overpriced, The tv set was not working, a guest from the hotel came and fixed it, there were no POS machines to accept credit cards, the breakfast was horrible, consisted of 2 cheese croissants, one cucumber and some olives for 2 persons there were no signs to tell the way even with google maps it took us an hour to arrive...
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewIt is very clean! The bed is huge and comfortable
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewWe loved everything! I highly recommend HOtello guest suites for its cozy rooms, friendly staff, serene atmosphere and customer service.
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewit’s clean, staff members are super nice & the bed is comfortable!
nothing its perfect.
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewStephanie, is the Best In the East & the West Everything was great , price, location, members
Everything was perfect ,don't have any complaint.
thank you for your kind words Mr Ara
Reviewed: 9 March 2025 · Stayed in March 2025
Verified reviewthe room was clean and the service was excellent. thank you
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewReviewed: 10 February 2025 · Stayed in February 2025
Verified reviewI had an amazing stay! From the moment I arrived, I was greeted with a warm and friendly welcome by the staff, always going the extra mile to ensure I had everything I needed. The room itself was comfortable and well-maintained, with everything I could have asked for. The bed was cozy, and the bathroom was spotless with all the essentials, including hot water that never ran out. The Wi-Fi was fast and reliable, which made it easy to stay connected. Overall, Highly recommend this place for anyone looking for comfort and quality!
Reviewed: 26 September 2024 · Stayed in September 2024
Verified reviewReviewed: 30 August 2024 · Stayed in August 2024
Verified reviewThe room is spotless clean. Place is spacious and very comfortable. Bed is very comfortable. Amenities like the toilets and sinks are very clean. The desk manager Stephanie is one of her kind. She is very helpful and always ready to give your suggestions for best places and attractions.
Thank you for your kind words and we wish you all the best 🙏
Reviewed: 27 August 2024 · Stayed in August 2024
Verified reviewOutstanding service and clean spacious rooms. Highly recommended.
thank you so much
Reviewed: 1 August 2024 · Stayed in July 2024
Verified reviewReviewed: 31 July 2024 · Stayed in July 2024
Verified reviewReviewed: 23 July 2024 · Stayed in July 2024
Verified reviewI love this place and I feel that it is like my home in Lebanon, a beautiful place, very clean and with upscale treatment
hope to see you soon too we thank you for your visit
Reviewed: 23 July 2024 · Stayed in July 2024
Verified reviewIt was great experience I had a wonderful night at hotello the hotel cozy and very clean , what can I say about the breakfast delicious Lebanese breakfast . also I would like would like say thanks to Stephany she’s the most welcoming person I ever met . really recommended hotello one more time thanks for all hotello management.
Nothing
thank you so much for the kind words
Reviewed: 22 July 2024 · Stayed in July 2024
Verified reviewReviewed: 16 July 2024 · Stayed in July 2024
Verified reviewThe only good thing about this hotel is the breakfast.
Everything. I've visited more than 200 hotels around the world and this was my worst experience . I booked 3 nights but couldn't stay more than 1 night and a half! We were the only customers in the hotel so it felt like a building for ghosts more than a hotel ! One important advice for the guests who are thinking about staying in this place: don't ask the staff to make you coffee or tea . They use the tap water!! And we all know that tap water in Lebanon is not drinkable. We had diarrhea after drinking the coffee so we had to leave the hotel in the middle of the night to see a Doctor and booked in another hotel even though the night was already paid there but health comes first And don't stay in the first floor, they don't turn on the lights in the couloir !!! So you might hurt yourself because of the darkness there!! So sad.. we lost money, time, energy and health during those 36 hours...
Contrary to your claims, our hotel does not resemble a "building for ghosts." We have a steady flow of guests, and any perception of emptiness during your stay was likely coincidental. Regarding your accusation about the coffee and tea service, it is completely false that we use tap water. We adhere to strict hygiene standards and use filtered water for all beverages served to our guests. As for the lights on the first floor, it is simply not true that they are left off. Our corridors are well-lit for safety, and we have not received any complaints or incidents related to darkness causing harm to our guests. We take pride in providing a safe and comfortable environment for all our guests, and your allegations are baseless and misleading. If you had any genuine concerns during your stay, we would have appreciated the opportunity to address them promptly. Also, all this review was just because you stayed 1 day at the hotel and you wanted to cancel the rest of the 2 days. But booking.com didn’t cash back so you were mad.
Contrary to your claims, our hotel does not resemble a "building for ghosts." We have a steady flow of guests, and any perception of emptiness during your stay was likely coincidental. Regarding your accusation about the coffee and tea ser… Show more
Reviewed: 10 July 2024 · Stayed in July 2024
Verified reviewReviewed: 26 June 2024 · Stayed in June 2024
Verified reviewEverything was perfect, the location of the hotel was in the center and close to everything, the room was perfect from cleanliness to space to view.. The staff was amazing and super friendly and Stephanie was so helpful and supportive and was super friendly…
Nothing
we thank you for this appreciation and we hope to provide the best and you are always welcome MR BASSAM