Nothing

Nice staff Nice facilities

Stayed in August 2025

The staff was super kind and supportive. Thank you Mitri for you proactive support and smooth planning

The rooms are spacious, clean and comfortable

Stayed in June 2025

N/A

1. Room big and clean. 2. Staff professional, friendly, and very helpful. 3. Hotel location quiet and away from the city, but still close to everything. 4. Breakfast was nice and good quality of food

Stayed in February 2025

There was teenagers next to our room and the sound was very loud in the morning. Better to make sure teenagers and children not close to couples

Amazing place very clean and comfortable- friendly and welcoming staff- we will surely come back

Stayed in January 2025

My room view was on the other block of the hotel but it was not a big deal

Everything was amazing, the staff were so friendly and cooperative. The lady in the reception was so friendly and cooperative, and always smiling. The room was good, beautiful and clean the pool was clean and the water was nice. It was one of the most amazing experience ever

Stayed in August 2024

Nothing

Everything

Stayed in August 2024

I had a fantastic stay! The hotel was spotless and just like the pictures. The gym and pool were great, and the staff was incredibly friendly, especially the helpful woman on guest relations. I will definitely be back!

Stayed in July 2024

Restaurant staff seemed in a rush to hand us the invoice, it was handed to us twice (once before asking for desert and once after that) even though we were well within opening hours

The room was very comfortable, spacious, nice lighting, large bathroom

Stayed in July 2024

The accommodations, amenities, and services offered are excellent. Additionally, there is a particularly helpful individual named Antonio who provides exceptional assistance.

Stayed in June 2024

the staff is so friendly, customer and room is clean and the sea view is really nice, service is exceptional, i had one issue during my stay and the customer service did solve it in a very professional way

Stayed in March 2024

My recent stay at heaven presige was exceptional, highlighted by a complimentary upgrade that added a touch of luxury to my experience. The receptionist's warmth and professionalism were remarkable, making me feel genuinely welcomed and valued. The room was immaculate, and the service throughout was top-notch. I highly recommend heaven prestige for anyone seeking outstanding hospitality and comfort. A heartfelt thank you to the staff for an unforgettable stay.

Stayed in March 2024

nothing. everything was peefect

clean and well designed rooms. the staff were very friendly and hospitable, especially the staff on the front desk

Stayed in February 2024

Nothing

Staff , design and location

Stayed in February 2024

didnt like that there was no stove, plates, cups, spoons, But were provided when asked without any issue. Faced a problem with the jacuzzi on the first day yet it was solved the next day. the wifi wasnt working properly in my room for 2 days the connection was very weak, apparently the router needed a restart and they were unaware until i kept complaining since i couldnt finish my work (i had to sit in the lobby for internet) until they figured out the issue. Also there was an offer to pay for 3 nights and stay the fourth for free which i didnt benefit from. one employee said because i had to book for 4 nights and then the discount would have applied, and the manager said that the offer had ended so there was a conflict. They put for me a normal shampoo that doesnt foam on the first day which made me bring my own, yet they provided a very good shampoo the next days without me asking, which they should have put on the first day as well.

i liked how the staff was very cooperative and assistive. Also the room i booked was spacious and comfortable. The gym is very nice and clean. Whole Prestige Heaven Staff were very friendly. Enjoyed the stay thats for sure. Also was provided with breakfast plan without asking.

Stayed in December 2023

NA

Amazing hotel at all levels

Stayed in December 2023

The hotel has a perfect location it’s great and clean and staff was very helpful and lovely

Stayed in November 2023

Nothing to add really.

Absolutely everything! The manager Dimitri made everything he could to make our stay comfortable, also the girls at the Receptions. The room was spacious, amazing view, great infrastructure and very comfy beds. I strongly recommend this hotel!

Stayed in September 2023

The service is very good I can give 5+++. Demitri the manager is very nice and helpful person, the front desk, restaurant (Abdelaziz, hanna) awesome customer service, Location is very convenient

The property located in a very nice area the building itself is very beautiful

Stayed in October 2023

Great staff

Stayed in September 2023

Nothing.

It was a fantastic experience from start to finish. The check-in was efficient, the room was spotless and comfortable, and the staff went above and beyond to assist with anything I needed. The on-site dining was exceptional, and the hotel's central location made exploring the city easy. I highly recommend. Thank you to the wonderful Selna for here exceptional hospitality.

Stayed in September 2023

It was clean, stylish, roomy with excellent service . Food was good and great value for money and service was attentive and efficient.

Stayed in September 2023

.

We are very happy that we chose Heaven Hotel Prestige. With their professionalism and hospitality, we were satisfied with everything. We would like to mention Paul, Mr. Mitri, Angie, Selina, Celine & Zakhia for their kindness and service. Would be happy to recommend the hotel to friends and family. Clean rooms, nice pool and good location.

Stayed in August 2023

Nothing, everything was just perfect

The staff is very friendly and helpful

Stayed in August 2023

Amazing place, special thanks to Selena ❤️

Stayed in August 2023