Reviews of WhiteLace Resort 4 stars

The throw my earplugs. Note that i informed the reception to not clean the room without my request

Amazing stay, music, helpful staff. Clean rooms

I asked 4 times for a hair dryer They told me they gonna send one It never arrives

The live music and the service at the pool.

One aspect I didn't like about my stay was the view from my room. It seemed that when the reception identified reservations made through Booking, they assigned the rooms with the least desirable views. My studio was located on the corner of the building, with a view facing the car parking lot. Whenever I requested to change to a better room, the staff informed me that it was due to my reservation being made through Booking. This experience was quite disappointing and impacted my overall enjoyment of the stay.

Great room clean large pool Recommended

I had booked a room for myself and my kids, and I also booked another room for four girls. Two girls arrived with me, and the other two were supposed to arrive later that night. I paid for the room and also paid an additional $60 for two extra guests. However, just one hour later, I found out that the two girls who were supposed to come at night were no longer coming. I immediately went to the reception and asked for a refund of the $60 I paid for the extra guests since they were not coming. The staff refused to refund me. I clearly told them that I was not canceling the room, I know hotel policies and I understand that I can’t cancel a room last minute. But this was only about the extra guests who never showed up, and I informed them within one hour. The way I was treated was extremely disappointing. Instead of showing understanding or offering any kind of alternative (such as amenities, dinner, or any gesture to make up for it), they just kept repeating “system rules” and refused to help. I honestly felt like I was being taken advantage of. I am not complaining about the money, I don’t care about $60. I spent over $200 on dinner that night. But I care about principles. If I want to give money, I do it willingly. I don’t like being forced or tricked into paying for something I didn’t receive. Because of this poor treatment, I will not recommend this hotel to anyone. I truly disliked the way I was handled. I didn’t even stay the next day, I checked out because I was extremely upset about what happened. the Wi-Fi was terrible, the water in the pool was salty and hot.

A perfect stay, excellent service, amazing staff and clean

I love this place.

Didn’t like it at all

Nothing much to do and to many kids with nanny’s running around after them

Great service, clean place and i liked the music

all is perfect

the pool is big

the sofa set in room is not comfortable