The service was amazing The front desk were so helpful and the hotel minibus was very helpful. Pool was fab and the breakfast was amazing

Stayed in July 2025

The gab under the door which lets in large bugs.

The view from pool lovely. Organizing of tours also perfect

Stayed in August 2025

Friendly staff!!

Stayed in July 2025

The hotel was not busy and twice when we went to have dinner in the hotel we got told we would have to wait 90 minutes for food as they’re busy. This wasn’t acceptable and it got rectified by management. This isn’t acceptable when you have a toddler and there isn’t many places near by to the hotel. There could be more to do at this hotel with so much space. Wasn’t always staff at the pool area so I’d have to go into the restaurant from the pool which is quite far to get a drink. Do not order a set menu. There was one other table occupied at dinner time and it took 110 minutes to get our main course. 50 minutes for a salad.

Room view was excellent. Room was big and bed was comfortable. Breakfast was good. Room service was good. Laundry service very good. Gym was good compared to many hotels.

Stayed in July 2025

The staff were so welcoming and very accommodating throughout our stay.

Stayed in June 2025

Please stop providing single-use plastic (cosmetics, slippers...): this is such a waste!

We had such a great experience at this hotel, it was spatious, clean and comfortable. Staff was professionnal and friendly. The location was a bit remote but the free shuttle was convenient to access the city center.

Stayed in February 2025

From the incredible views as you first walk in to the very welcoming, smiling friendly staff everything thing about this resort is first class. The huge clean pool was amazing. The pool staff were very accommodating frim bringing me a bottle of water to moving my chair into the shade and also bringing over fresh towels and collecting the used ones. The restaurant staff remembered what coffee we drank and on our second morng brought over coffees without us asking. Front desk staff were always helpful and amazing to deal with. Free shuttle bus to and from town was excellent service. Restaurant food was perfect.

Stayed in March 2025

Very great view, especially at sunset. Also good breakfast and service.

Stayed in March 2025

We ate at the restaurant in the evening of our arrival, unfortunately it didn’t meet with our expectations, service was good but one main meal was not as ordered and returned only to be below standard. Some guests, mainly large tour groups, tend to be extremely loud when communicating with each other and shouting across the resort, it spoils the calm aura of the resort.

Excellent choice at breakfast, great service, we ate outside so a great location too. All staff are really helpful and friendly and cannot do enough to be of assistance, so a big thank you to them. The shuttle service to the town centre works well, very little time waiting to be picked up or dropped off.

Stayed in March 2025

Some of the guests were rather noisy but other than that, nothing.

Breakfast was excellent with a wonderful choice of food as well as great smoothies. The gym was well equipped and a welcome facility. The staff were lovely, always keen to serve and remember your individual preferences. The design of the resort gave a wonderful feeling of space.

Stayed in February 2025

Not the hotel's fault but noise from the nearby Sky Club on the first night was disappointing.

Lovely clean hotel with lovely staff. The swimming pool was excellent as was the buffet breakfast. Waitress Meleena was exceptional.

Stayed in February 2025

Staff

Stayed in January 2025

Loved everything!

Amazing property! Staff is so kind and helpful. The food was delicious and the pool staff set up a beautiful table for us to enjoy our dinner while watching the sunset and the hot air balloons. Breakfast was included with our package and it was also delicious. Highly recommend!!!

Stayed in January 2025

The hotel is on the edge of the town and it will take a good 20 minutes on foot to walk to/from the town center. However, the hotel provides complimentary shuttle service and will drop you off wherever you ask them to within the town.

I absolutely loved the pool area! The view of the mountains is simply breath taking. The breakfast was very delicious and had a great selection to choose from. The staff were also incredibly friendly and made the stay even better.

Stayed in January 2025

The hotel was a bit out of town but a free shuttle service was provided . In addition , there was construction work infront the hotel which could be distracting.

The resort was everything we could of asked for and more. The standout was the amazing view from the pool and the helpfulness of staff . The food at the hotel was great, with the breakfast buffet offering a wide range of tasty food and the lunch options being a mix of western and Asian.

Stayed in December 2024

Little bit far from centre

Nice staff and swimmingpool/garden, good food

Stayed in December 2024

The drainage of the shower was extremely slow and sometimes flooded if you took a shower one after another. The restaurant always had its doors and windows open so there were always flies in the dining area (only a small amount)

The location and view was amazing. The pool was warm and service was amazing.

Stayed in November 2024

Not possible to hang your towels in the bathroom to dry and re-use. That will help the green image of the facility.

The appearance of super clean place, new furniture and spacious rooms. Very friendly and courteous staff. Magnificient view from the room.

Stayed in October 2024

Very good facilities (swimming pool, gym) and staff was really kind. The view was also great

Stayed in August 2024

The pictures on booking.com don’t do it justice. The views are the best from here.

Stunning hotel with helpful, friendly staff. Great value for money! The Mountain View is fabulous and the shuttle bus is ideal.

Stayed in July 2024

Nothing to complain about.

Everything from the breakfast, to the rooms, facilites and staff were impecable. The staff made sure we had the best time and made everything much easier for us. We ended up extending our stay there an extra day because it was so wonderful. This was one of the highlights of our trip to Laos. We hope to come back in the future.

Stayed in July 2024

I believe this is the only 5 star 🌟 resort hotel in town caa 28 Apr 24. The stay is comfortable, do book it with 40-50% discount if you are a genius 3 class for Booking.com. You will find it, the most worthy to stay in this resort.

Stayed in April 2024

The view! Our room is overlooking the towering karst formations. The food is excellent!

Stayed in March 2024

The smell from the bathroom probably due to a rise sewer

Stayed in April 2024