Reviews of Souphattra Hotel Luang Prabang 4 stars
Soupanouvong Road Ban Naviengkham, 06000 Luang Prabang, Laos
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Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewBeautiful design everywhere. Staff were excellent. The shuttle was great. Breakfast and coffee was excellent! Bed and room were fantastic. Making up our room was really efficient. Crib was ready when we arrived.
The only minor was the privacy of our room being on the ground floor and opposite the pool cafe and somewhere to hang wet swim clothes to dry would be handy on the balcony.
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReviewed: 1 January 2025 · Stayed in December 2024
Verified reviewAll very good: confortable bed, amazing breakfast, nice pool, friendly staff
If you want to be in the city, not the best option but for us location was ok
Dear Vanessa, pt, Thank you for your kind words! We're thrilled you enjoyed the comfortable bed, amazing breakfast, nice pool, and friendly staff. While we're slightly outside the city center, we're glad the location worked well for you. We hope to welcome you again soon! Best regards, Douangchanh CHANHMA
Dear Vanessa, pt, Thank you for your kind words! We're thrilled you enjoyed the comfortable bed, amazing breakfast, nice pool, and friendly staff. While we're slightly outside the city center, we're glad the location worked wel… Show more
Reviewed: 25 October 2024 · Stayed in October 2024
Verified reviewa comfortable boutique hotel with some character; very friendly staff. loved the free bike rental and availability of shuttles to the city centre.
breakfast room was very busy on one day, meaning shared tables and rather a wait. But I guess it was just bad timing.
Dear Melinda, fr, Thank you for taking the time to share your feedback! We're delighted you enjoyed our boutique charm, friendly staff, free bike rentals, and convenient shuttles to the city center. We appreciate your understanding regarding the busy breakfast room and shared tables on that day. We’ll do our best to manage the timing better for a smoother experience in the future. We hope to have the pleasure of welcoming you back soon for another comfortable stay! Best regards, Douangchanh CHANHMA
Dear Melinda, fr, Thank you for taking the time to share your feedback! We're delighted you enjoyed our boutique charm, friendly staff, free bike rentals, and convenient shuttles to the city center. We appreciate your understanding re… Show more
Reviewed: 27 July 2024 · Stayed in June 2024
Verified reviewReviewed: 22 July 2024 · Stayed in July 2024
Verified review- beautifully presented room which smelt of peppermint oil upon check in which was a lovely and relaxing touch. - Incredible pool - Very clean and the staff were very friendly. - breakfast was great, we got to choose from a wide selection of options and you are actually able to order from every single option if you wanted to.
Nothing :)
Dear Davies, gb, Thank you for your lovely review! We're delighted you enjoyed the relaxing peppermint touch, incredible pool, friendly staff, and our wide breakfast selection. We hope to welcome you back soon! Best regards, Douangchanh CHANHMA
Dear Davies, gb, Thank you for your lovely review! We're delighted you enjoyed the relaxing peppermint touch, incredible pool, friendly staff, and our wide breakfast selection. We hope to welcome you back soon! Best regards, Douangch… Show more
Reviewed: 1 June 2024 · Stayed in April 2024
Verified reviewReviewed: 26 May 2024 · Stayed in May 2024
Verified reviewOverall is acceptable. Cleanness meets standard, yet still has room to improve. Staffs are helpful, but for 4-stars hotel still has room to improve too.
I think the service quality can be lifted up. Before arrival, I ask about tour and hotel detail via Whatsapp to plan my family trip. But staffs say they can tell us once we arrive at hotel. So we can’t exactly plan ahead. We need to do most of things by ourselves without recommendation.
Dear Khun. Nutsikarn, Thank you for your feedback. We apologize for the inconvenience regarding pre-arrival information. We are working to improve our communication and provide more details in advance. We appreciate your comments on cleanliness and service quality and will address these with our team. Thank you again for your input. We hope to welcome you back and provide a better experience. Best regards, Douangchanh CHANHMA Hotel Manager
Dear Khun. Nutsikarn, Thank you for your feedback. We apologize for the inconvenience regarding pre-arrival information. We are working to improve our communication and provide more details in advance. We appreciate your comments on clean… Show more
Reviewed: 25 April 2024 · Stayed in March 2024
Verified reviewReviewed: 5 April 2024 · Stayed in April 2024
Verified reviewReviewed: 28 December 2023 · Stayed in December 2023
Verified reviewNew, stylish, convenient, big territory, nice rooms, nice pool area
Bit cold in the room in winter month, quality of oils and treatments in spa could be improved, better defined after spa treatment (offer some special tea / drink)
Dear Mariia, Thank you so much for your lovely comment, We're sorry for the inconvenience you experienced. Rest assured, we're addressing the issue to prevent it from happening again. Your feedback is important to us, and we're committed to improving. we really appreciated it and look forward to welcoming you back in near future. Thank you Best Regards, Douangchanh CHANHMA
Dear Mariia, Thank you so much for your lovely comment, We're sorry for the inconvenience you experienced. Rest assured, we're addressing the issue to prevent it from happening again. Your feedback is important to us, and we'… Show more
Reviewed: 1 August 2023 · Stayed in July 2023
Verified reviewThe staff. The rooms were clean, pool lovely.
A little far out but the, provided free shuttle. No cappuccino at breakfast unless you paid extra.
Dear Debra, Thank you so much for your lovely comment, we really appreciated and looking forward to welcome you back in near future. Thank you Best Regards, Douangchanh CHANHMA
Reviewed: 13 July 2023 · Stayed in July 2023
Verified reviewAbsolutely amazing service. You are treated like royalty. The hotel is beautiful, pool is awesome, and rooms are a good size.
It’s a little far from the main area roughly a 30 minute walk. But they have bikes you can borrow and that more than makes up for it!
Dear Joe US, Thank you so much for your lovely comment, we really appreciated and looking forward to welcome you back in near future. Thank you Best Regards, Douangchanh CHANHMA General Manager
Reviewed: 29 June 2023 · Stayed in June 2023
Verified reviewGreat hotel located at central zone of Luang Prabang. Facilities always clean, with very nice colonial style. Great Pool, it has safe zone for kids under 3 years, and deepest location is about 6 feet; it has also a nice waterfall on the side wall. Hotel staff is very nice and friendly, offer support to your plans and guide you as you need it.
Dear Feliz LA, Thank you so much for your lovely comment, we really appreciated and looking forward to welcome you back in near future. Thank you Best Regards, Douangchanh CHANHMA General Manager
Reviewed: 2 May 2023 · Stayed in April 2023
Verified reviewEverything was perfect! And it is important to say that there were absolutely NO bugs or mosquitos in the room. Very clean and cozy place. And they have their own transport to drive you anywhere in the city. Service is very good.
Dear Olga Perebasova, Thank you very much for taking the time to share your experience. We are ecstatic that you had a wonderful time with us, and our team made you feel welcome. Thank you very much for highlighting that there is no bugs or mosquitos in room, we're working with professional pest control services and to ensure that for such issue shouldn't happen to all our customers. The hotel to night city center is only 1.5 KM and the hotel also provide complimentary transportation to city center on demand basis. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Souphattra Hotel Luang Prabang ! Best Regards, Douangchanh CHANHMA General Manager
Dear Olga Perebasova, Thank you very much for taking the time to share your experience. We are ecstatic that you had a wonderful time with us, and our team made you feel welcome. Thank you very much for highlighting that there is no bugs o… Show more
Reviewed: 4 March 2023 · Stayed in February 2023
Verified reviewnice property
all good
Dear Anil, Thank you so much for your lovely comment, we really appreciated and looking forward to welcome you back in near future. Thank you Best Regards, Douangchanh CHANHMA General Manager
Reviewed: 14 February 2023 · Stayed in February 2023
Verified reviewReviewed: 20 January 2023 · Stayed in January 2023
Verified reviewReviewed: 21 December 2022 · Stayed in December 2022
Verified reviewwonderful property, very clean, great facilities
the food could’ve been better and is a bit overpriced
Dear Michael, Thank you so much for your lovely comment, we really appreciated and looking forward to welcome you back in near future. Thank you Best Regards, Douangchanh CHANHMA General Manager
Reviewed: 9 December 2022 · Stayed in December 2022
Verified reviewfree shuttle bus to the city
Dear Ananya, Thank you so much for your lovely comment, we really appreciated and looking forward to welcome you back in near future. Thank you Best Regards, Douangchanh CHANHMA General Manager
Reviewed: 24 November 2022 · Stayed in November 2022
Verified reviewThe staff were amazing, kind, helpful and polite. The food was freshly cooked, of a very high quality and very reasonably priced. The hotel itself is beautiful, built in a colonial style and very well maintained. Although the road outside is relatively busy, once we were in the grounds we could not hear any traffic and the atmosphere was very calm and peaceful. On arrival, we were greeted with chilled washcloths to freshen up alongside a complimentary welcome drink. Every facility of the hotel was explained in great detail and every member of staff we spoke to either spoke excellent English, or immediately found somebody else to assist us. The reservations manager, Mr Phongsavanh, personally supervised our check out and genuinely seemed to care that we had enjoyed our stay. We would highly recommend this hotel.
We hated leaving here and wished we had booked this hotel for our entire stay in Laos.
Dear Caroliine, Thank you so much for your lovely comment, we really appreciated and looking forward to welcome you back in near future. Thank you Best Regards, Douangchanh CHANHMA General Manager