Hotel offerred only hotel tours. No other company they could or would call for tours around

Little bit overrated compared to vang vieng. However beautiful

Stayed in August 2025

Restaurant maybe needs a bit more attention. Staff doesn't seem to be well trained on English speaking customers, but overall was pleasant. There were few guests so breakfast was a la carte and was yummy. The half board menu for dinner is pretty limited, so you'll end up choosing from the a la carte which is quite pricey.

Hotel is wonderful! Many compliments to the landascapers and designers because i've never seen anything like that. The pool areas and amazing and to overlook the rice fields is a real wonderful experience. The room was awesome, so big, a huge bathroom, all the amenities.

Stayed in August 2025

Slightly disappointed tbh with the food at dinner, much as we ate half board every night and they were flexible on choices...food was abit bland with exceptions of soup and funnily enough, western dishes. We had to ask for mango, even if it's widely available...can improve here, but still we loved it. A bit of flexibility on shuttle times would be a small improvement

Wonderful grounds, well-kept and beautiful scenery. The rooms were large, with stunning views across Rice fields and beyond. Large bathroom, bath, shower all super clean. Good bed, silent aircon and the staff super well trained and friendly. Rhee at breakfast, and Mina at reception deserve special mention. Pools were emoty, off-season , and clean, well maintained, and with delightful views Slightly out of town but free shuttles. Highly recommended

Stayed in June 2025

Nothing to not like. Everything was great

Away from the hustle and bustle of the city. Very quiet and a wonderful shuttle service into town Guest relations manager David went above and beyond in helping us locate and take us to local medical facility

Stayed in March 2025

Getting a bit dated, quite of a lot of things starting to not work and are quite worn, including the shower and bath taps which only had trickles of boiling water many times, meant we had to call technicians many times to be able to shower. Limited English of some staff made it a bit hard to communicate certain needs (although know we are in a different country so do have some sympathy). Service was always pretty slow.

Very peaceful, perfect for having young children with swimming pools, terrace / balconies for the evening after they sleep, organic farm and animals and a bit out of town so feel like you’re in nature. Free shuttle was quite regular.

Stayed in February 2025

No complaints

Lovely room and beautiful complex. Just stunning. A little bit further out than other hotels but the free shuttle to and from the main centre meant this was no issue, was a short trip. Staff were exceptional and went above and beyond.

Stayed in January 2025

However, we noticed a very clear decline in customer care standards since the last time we visited. Arrival welcome was rather poor, staff often did not greet us when they met us, and the send-off was also sub-standard. Often the reception did not pick up the phone. This is not really acceptable for this price and level. I think the main problem here is at the managerial level: we never met the manager, and it was clear that in comparison to 5 years ago there has been a visible decline in standards. Back then (2019), there was a very active French manager who would go around the resort checking that everything was good. This time, we haven't even met the manager. So we would recommend a new manager to this place because all staff are nice but often did not know what to do and were a little lost. Accor group, put your acts together, because this is a lovely resort and deserves to be run properly.

We returned to this resort after five years, and overall, we were not disappointed. The location is amazing and whoever designed this resort, knew what they were doing. It's the best place to relax and unwind - one of the best for doing so I have ever found. The hotel restaurant is also great as well as reasonably priced. So, overall, we were very happy and will return.

Stayed in December 2024

Very expensive! you have to prepare to pay a premium price to stay there!

Nice luxury hotel. Was a treat to be there. Great facilities and room. Great relaxing environment.

Stayed in December 2024

Beautiful rooms and public spaces, great location, friendly staff.

Stayed in November 2024

Staff are very responsive and proactive. The private pool is the biggest private pool I’ve ever seen in a resort hotel. It’s relaxing to swim in the private pool with the sun during day time, the stars during night time, and the beautiful sunset. Cute cats.

Stayed in November 2024

reception: some do not understand very good english. the free shuttle to luang prabang: perfect but to return they forgot it - we had to call. but you can take a tuctuc for 5 dollar.

beautiful landscape gardens (rice terraces) with amazing pools. great rooms with terrace overlooking the garden. very good breakfast. free shuttle to luang prabang

Stayed in November 2024

The coffee provided in the room was not that great considering the rank of the hotel, the fruit was a little spoiled, and the bathrooms etc. were not very clean, which was disappointing.

We were very satisfied with the view, the staff and the dinner.

Stayed in August 2024

All staff was extraordinary, especially David. We traveled with our son, 8 months, and staff was extremely friendly and helpful.

Stayed in October 2024

Property in away from the crowded area. Set in a lovely quiet part of the town amongst rice fields.

Stayed in August 2024

Territory,.spirit of place. However it is time to renew some parts. And breakfast shall be improved, it was not very good.

Great territory, kind staff, reasonable price.

Stayed in July 2024

No hot shower with pressure, limited food menu, food is okay.

Beautiful facilities, nice rooms, relaxing countryside views.

Stayed in April 2024

Some of the buildings need remodeling.

A nice place to relax and get away from the busy city life. The room was clean and the bed was very comfortable. Nice clean pool outside and the coconut drink was delicious.

Stayed in April 2024

The hotel is a little outdated, and certain elements, notably the decoration and isolation of the windows, could be refurbished. However, everything works perfectly well and offers great comfort. I found the lighting system very complicated :-)

Magnificent hotel with sumptuous decor, especially at sunrise and sunset. Offers a truly relaxing moment of calm. The whole team is welcoming, friendly and very attentive. We received all the help we needed to organize various excursions. The hotel is quiet but also a little out of the city center: a shuttle service is available, but you have to keep to the timetable. The service was very punctual and much appreciated. Great choice for the breakfast buffet, large fitness and nice pool.

Stayed in March 2024

The pool area did not have drinking water/ drinks etc.

Serene and relaxed. good staff. In fact excellent staff keep it up.

Stayed in March 2024

Good breakfast spread

Stayed in January 2024

If this is your first visit, the distance to Luang Prabang old town is an important consideration, as the hotel free shuttle sticks to a tight and limited schedule, and it's not easy to call a taxi or tuktuk from the hotel. During our stay, no shuttle left before 10am and there's no shuttle at 1pm. You also have to reserve in advance during busy season as there are limited seats. If you want to leave and come back to the hotel and there's no shuttle, you have to hail a tuktuk (which is fine— it's just that the shuttle is a nice amenity and we wish it ran more frequently or flexibly). At various points the hotel seemed a bit short-staffed and there was a wait at the front desk during check-in/check-out periods while people were trying to catch shuttles. The staff seemed very capable but given the volume of guests it would have been nice to have ~2 more staff at the front desk.

Really beautiful property and comfortable rooms. Delicious restaurant food and kind staff. Views at the hotel are really nice and it is super quiet, great for a retreat. Staff arranged rides to/from airport and also to Kuang Si falls, all very smooth and easy. We chose this hotel because higher-end places within LPB old town are limited and some are really expensive— especially for the size/condition of the facility. Pullman definitely offers amazing value with regard to comfort and quality (rooms, pools, dining, gardens, places to relax).

Stayed in January 2024

The room was so dark we had to use our phone flashlights to find things in the closet, and the hotel didn’t have enough hot water to ensure a hot shower or bath. For the price, this was a disappointment.

The grounds are beautiful and peaceful, and the staff was very helpful. The shuttle to and from the town was excellent. The spa was also wonderful.

Stayed in December 2023

We went to this hotel in december. Unfortunately the swimming-pools are not heated, so it was not possible to use them (water too cold). We stay one week and sheets from bed never have been changed.

Staff very friendly and attentive to our requests. Hotel really big and peacefully, with many green areas (rice fiels) everywhere. Nice views from mountains. Quiet place and relaxing for a few days. Free shuttle to go to city (transportation to city takes around 10 minutes only). Good breakfast and very good restaurant.

Stayed in December 2023

The hotel is amazing ! Our only gripe was when we opted for the Christmas Eve set dinner and it was quite disappointing. The dishes, while they looked incredible, were prepared in advance so came out lukewarm and were mostly quite bland.

The Pullman was a really impressive site boasting fantastic views of the surrounding mountains. The room was very comfortable and well designed. Staff were welcoming and helpful with all our needs.

Stayed in December 2023