Pool was a little misleading as it is in a different location where they shuttle you for free to

We loved our stay at the 3 Nagas Hotel. The property has real character—an authentic heritage building that’s been beautifully maintained, with the perfect balance of old charm and modern comfort. The blackout windows were a surprise highlight—great sleep guaranteed! The staff were absolutely amazing: warm, welcoming, and genuinely accommodating, even going out of their way to help with our two toddlers. Breakfast was delicious, with plenty of thoughtful touches, and the location couldn’t be better—right in the middle of town, easy to explore everything on foot. Highly recommended for anyone who wants a mix of history, comfort, and excellent hospitality.

Stayed in August 2025

Breakfast was delicious, staff friendly and attentive. Thank you

Stayed in July 2025

Everything was perfect so nothing not to like

The location was amazing. However the most outstanding feature is the service quality. The staff in the F&B section were amazing and everyone went out of the way to make us feel comfortable. The Assistant Manager of F&B, Tou was tireless in her effort to make us welcome.

Stayed in July 2025

The water drain was a bit slow, it's understandable because the hotel is a historic building.

One of the best breakfasts I've ever had. Location was the best, it was right on the the main street of the city.

Stayed in May 2025

Can't think of anything.

Superb location. We could walk everywhere. It was very convenient. I will be back to stay here.

Stayed in March 2025

Great

Stayed in March 2025

Improvement needed on the toilet bowl. It is too low. See the pic.

Everything except the height of the toilet bowl

Stayed in February 2025

Great location, absolutely beautiful hotel. Really nice food and staff are all excellent. Special mention to Fan who looked after us at breakfast and dinner. Would definitely recommend staying here.

Stayed in January 2025

the rooms are very noicy because of the old french building - good to use earplugs

perfect location for the alms of the monks early morning (around 6 am). you can see them from your room. nearby the most beautiful temples (walking distance). with a complementary bicycle a short ride to sofitel for the refreshing swimming pool. good breakfast à la carte, lots of choice

Stayed in December 2024

The rooms and bathrooms needs to be refreshed.

The hotel staff were very nice, and Linda at the reception was brilliant. The reception, breakfast and the bar areas were really nice.

Stayed in November 2024

Everything was good

The location was excellent and the ambiance was very intimate.

Stayed in October 2024

Everything was perfect.

Very beautiful and comfortable hotel, room and bed, best location, near temples, cafes, restaurants, etc. The hotel’s restaurant itself is excellent, and the bar on the other side of the street is charming with the sax live music in the evening. But most special of all, and what made my stay memorable, is the staff, the best, always so kind, smiling, thoughtful, attentive. No words will be enough to thank you, girls, Nouy, Ning, Linda, Mim, Pookie …. Please forgive me if I forgot someone… Thanks for making my stay so special !

Stayed in October 2024

For the price point they should further soundproof the rooms and how about a real shower head not this wobbly detached cheap hotel shower head. It is a lovely historical hotel but just a little extra would bring the value up to what you pay. I own a 160 year old historical hacienda in Mexico and know that these little touches are doable and expected by your guests!

The staff is outstanding!! The location is central - a little noisy on weekends.

Stayed in October 2024

Some costs did seem unreasonably high. For instance, having 3 t-shirts and one pair of shorts laundered cost $19 USD.

Staff were amazing and helped so much with any and all requests. They were attentive, thoughtful and friendly. Couldn't be happier with their service.

Stayed in October 2024

Staff was great. Especially Nouiy and Bird were very helpful and friendly.

Stayed in September 2024

The water pipe issue but it was no fault of the hotel, although perhaps a heads-up would have saved us from a lot of guesswork.

Lots of old world charm....tasteful set up. The staff were very attentive and courteous, albeit often lost in translation but it is all the more charming. Our 4 day stay had unfortunately been interrupted by a municipal water pipe repair which caused a day of spluttering water and lack of water pressure, as well as a bewildering whistling sound that was quite loud. But the staff attended to the problem very readily and our final day was very restful.

Stayed in September 2024

The main thing for me, and maybe its not possible due to the original infrastructure but with a 5* hotel like this i would expect a stand in/walk in shower rather than traditional bath tub with shower over the bath.

The location is amazing right in main strip but there again Luang Prabang is tiny so everything is very close. The beds are super super comfy, lovely traditional design, beautiful environment. Super friendly staff.

Stayed in September 2024

Getting assistance for booking tours and train tickets was comically difficult.

Historic building. Nice restaurant. Good location.

Stayed in August 2024

One of the most enjoyable hotel stays. From the moment arriving until leaving everything the hotel provided was exceptional. Friendly staff, great service, beautiful rooms… and in my opinion the best location possible. A very short walk from cafes, bistros, restaurants and the Mekong sunset views. Shuttle service or private service is provided to The Sofitel sister hotel where you can use the facilities, gym and pool or have a lovely spa treatment. By far one of the best hotel stays experienced. Can’t recommend this place enough, special mention to Bird, Nouy and Linda on the front desk and the very friendly restaurant staff. As a solo traveller the staff have made this trip comfortable and very enjoyable. Nothing was ever too much trouble.

Stayed in August 2024

Zero

We had a lovely stay! Our room was comfy, clean and we had service every day. The receptionist team was very friendly and professional. The breakfast and service was nice and fast. I would highly recommend this hotel.

Stayed in August 2024

STAFF WERE EXCEPTIONAL. THEY WERE COURTEOUS POLITE AND GOES OUT OF THE WAY TO MAKE YOU FEEL WELCOME. SPECIAL MENTION OF MR BIRD WHO WENT OUT OF HIS WAY AND MADE US FEEL AT HOME. THE LOCATION IS SUPERB.

Stayed in August 2024

The hotel staffs are really friendly and kind. They helped us to book tour and reserve tickets for train. The room was so clean that we could spend really nice time here.

Stayed in July 2024

The interior of the rooms is incredible

Stayed in April 2024

Everything about this hotel was great. Beautiful room with four poster bed and mosquito net. Fabulous helpful staff and good food. I would stay here again for sure!!!

Stayed in April 2024