Reviews of The Veil Hotel 5 stars

An outstanding hotel and staff. Everything was perfect, and I hope to return again.

Loved the design of the place, how conveniently it is located, beautiful view from the room, spacious room, comfy bed, great products in the bathroom, delicious breakfast.

The only aspect that put me off was the lack of assistance at the lobby entrance/exit. While carrying two suitcases, no one offered help, and I had to manage opening the doors and lifting my luggage over the doorstep on my own. At a five-star hotel, I would expect that level of service both at the start and the end of my stay.

The hotel is really fascinating (like the name and the shape of it) the rooms are very big, clean, comfortable especially the bed and the bedlinen 👌 you have everything in the room: water, cafe, tea, some welcome chocolate. The breakfast is absolute superb: you can choose a'la carte from a wide range of foods and each of them are very delciousous - hard to choose. There is 3 different restaurant: we tried all of them and were very satisfied: steak, italian and asian. The spa is really good.

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images dont follow the reality, definitely not 4 star hotel

Breakfast and interesting design of the hotel

Beds are very soft and extremely uncomfortable, after 3 days I had backache They told me "temporarily hot water will not be available" in the end it was not available for 4 days. They didn't offer anything to make up their fault, when I approached they said "cancel your booking, we can make you a discount". They have zero interest in customer, they just don't want to receive negative comments.

Good breakfasts and restaurants

No air conditioning and unbearable heat. Had to leave the hotel two days early

Breakfast is not buffet This hotel doesn't have swimming pool

Nice, large rooms. Good breakfast.

Generally everything was good, the check-out took a bit longer than usual hotel stays as they had to check our room which was a bit of an inconvenience.

It's time to review my stay at this hotel. This is a very interesting hotel in terms of design and architecture. The hotel looks like a gothic style castle or even a cathedral from outside. I must say that staying in this hotel is an experience on its own. The hotel is not only fancy but also incredibly artistic. I'm giving this hotel 5 stars mainly because of how professional and even friendly the employees of this hotel are. I must also say that the rooms are spotless clean and there're some really nice restaurants in this hotel. The breakfast was excellent. The location was also great. Finally, I would say that the rate was a bit on the high side.

I faced some issues during my stay, which was frustrating. The temperature in the room was too hot, and there was no way to open the window. I complained about it multiple times, but they told me that there's an issue with the A/C. Unfortunately, the technicians didn't fix the issue during my stay but the front desk employees were so supportive and professional that they offered me to change my room to another room where I could open the window (at least). It partially solved the problem, but it was frustrating. I couldn't believe that a 5 stars hotel had an issue with A/C for a few days. Once again, I'm grateful to the front desk employees who managed to provide a quick solution.

Perfect location, offbeat design, great service

Just one thing - AC is too noisy

Very nice design. Clean rooms and SPA. Amazing breakfast and restaurants.

The hotel is really amazing. Only little minus. The SPA is lacking a swimming pool.

Some things

Sunrise light from the curtains side was annoying ( 5 stars hotels must be perfect), especially in Astana the sunrise starts very early, for breakfast they give a menu with limited choices and first time in my life faced this issue, no open buffet as in all other hotels even in 2-3 stars hotels. I don’t advice