The only aspect that put me off was the lack of assistance at the lobby entrance/exit. While carrying two suitcases, no one offered help, and I had to manage opening the doors and lifting my luggage over the doorstep on my own. At a five-star hotel, I would expect that level of service both at the start and the end of my stay.

Loved the design of the place, how conveniently it is located, beautiful view from the room, spacious room, comfy bed, great products in the bathroom, delicious breakfast.

Stayed in August 2025

-

The hotel is really fascinating (like the name and the shape of it) the rooms are very big, clean, comfortable especially the bed and the bedlinen 👌 you have everything in the room: water, cafe, tea, some welcome chocolate. The breakfast is absolute superb: you can choose a'la carte from a wide range of foods and each of them are very delciousous - hard to choose. There is 3 different restaurant: we tried all of them and were very satisfied: steak, italian and asian. The spa is really good.

Stayed in August 2025

Generally everything was good, the check-out took a bit longer than usual hotel stays as they had to check our room which was a bit of an inconvenience.

Nice, large rooms. Good breakfast.

Stayed in July 2025

I faced some issues during my stay, which was frustrating. The temperature in the room was too hot, and there was no way to open the window. I complained about it multiple times, but they told me that there's an issue with the A/C. Unfortunately, the technicians didn't fix the issue during my stay but the front desk employees were so supportive and professional that they offered me to change my room to another room where I could open the window (at least). It partially solved the problem, but it was frustrating. I couldn't believe that a 5 stars hotel had an issue with A/C for a few days. Once again, I'm grateful to the front desk employees who managed to provide a quick solution.

It's time to review my stay at this hotel. This is a very interesting hotel in terms of design and architecture. The hotel looks like a gothic style castle or even a cathedral from outside. I must say that staying in this hotel is an experience on its own. The hotel is not only fancy but also incredibly artistic. I'm giving this hotel 5 stars mainly because of how professional and even friendly the employees of this hotel are. I must also say that the rooms are spotless clean and there're some really nice restaurants in this hotel. The breakfast was excellent. The location was also great. Finally, I would say that the rate was a bit on the high side.

Stayed in July 2025

Just one thing - AC is too noisy

Perfect location, offbeat design, great service

Stayed in June 2025

The hotel is really amazing. Only little minus. The SPA is lacking a swimming pool.

Very nice design. Clean rooms and SPA. Amazing breakfast and restaurants.

Stayed in June 2025

Some of the waiters have difficulty understanding English, but they always do their best to help.

I like this hotel for its excellent restaurants and outstanding breakfast. I especially appreciate the concept of ordering breakfast à la carte instead of the usual buffet—it’s a much better experience. The service is very good, and the location is great—close to “Little France,” where you can see the miniature Eiffel Tower and the statue of Charles de Gaulle. It’s a pleasant area to walk around.

Stayed in June 2025

no swimming pool, no fitness

My favourite Hotel in Astana - best breakfast in Kazakhstan!

Stayed in May 2025

The devil is in the details—enough to prevent me from giving a top rating. First, the breakfast falls well below expectations, not even reaching a three-star standard, and is wholly inadequate for a five-star hotel. Guests are presented with a preprinted sheet featuring a few idiosyncratic options to select from, and interaction with the waitstaff is limited to handing over the sheet. There is virtually no fresh fruit available (aside from a token bowl of apples), and the "fruit juices" are low-quality concentrates. An omelette with mushrooms arrived unexpectedly with cheese and was overall disappointing in quality. The following day, when I ordered something as simple as bread with marmalade and honey—the last three items on the sheet—the honey was omitted. Overall, the breakfast experience was poor. Second, in the room, there were several impractical design choices. After stepping out of the shower, there was no towel within reach; I had to walk, dripping wet, 16 steps to retrieve one placed near the front door—oddly, in a bookshelf. One of the cupboards had interior lights that remained permanently on, clearly visible at night. Power outlets were scarce and impractically placed; for instance, the outlet on the right side of the bed was incompatible with a standard Apple adapter. There are additional issues—some might seem minor—but collectively, they reflect a lack of thoughtful attention to guest comfort. The core issue is that more care and consideration from management is needed to make the experience as seamless and practical as it should be at this level.

The architecture of this luxury boutique hotel is striking, with an imaginative design and unconventional elements. The hotel features three restaurants, two of which I have tried and was quite happy with, and there is a nice spa on the third floor—with three different kinds of sauna. The staff is very friendly and helpful. The hotel's location generally requires a taxi or other motorized transport, except for those who enjoy hiking.

Stayed in May 2025

Nothing all was good - except we broke a drinking glass and they charged us for the breakage!

All was amazing as you would expect from a 5star hotel. in a good location, with amazing restaurants onsite.

Stayed in May 2025

For an unknown reason the sink is in the room while there is plenty of space in the shower room and in the toilet room.

Nice concept - several great restaurants are in the same building!

Stayed in April 2025

The front door is soooo heavy and very difficult to manage with bags etc, there was no staff there to help. Did not like the layout of the bathroom, it was very impractical and no where to put your stuff. It was also very dark!

The design was great! Nice tall ceilings! Staff were good although maybe understaffed! Beds great! Restaurant lovely, and really liked the wine shop!

Stayed in April 2025

Could have more hooks for towels

Most

Stayed in April 2025

Nothing

Fantastic place with a very delicoius staff,

Stayed in April 2025

/

The staff : very careful, very professional, super kind ! The food was amazing : I tried two restaurants within the hotel + the breakfast. The design of the hotel and room.

Stayed in March 2025

I had a very cold room, I even had to ask for an additional heater. And a funny thing is that there's absolutely nowhere to hang towels.

Everything was simply amazing.

Stayed in March 2025

Wash basin location was odd

Excellent breakfast and restaurants

Stayed in February 2025

Nothing to add

Design, good rooms and breakfast! Service is exceptional.

Stayed in January 2025

I wish the Sauna area, which was great, had better hours. It should be open much earlier in the morning and later at night - which are the main times I want to use it!

The architecture is really cool. I had a great room with a huge view and ceiling. It was stylish and comfortable. Wifi was good.

Stayed in December 2024

Everything

Stayed in November 2024

Very nice and comfortable hotel and very different)

Stayed in December 2024

All good

Lovely room & fabulous restaurants

Stayed in December 2024

Nothing at all !

Amazing building, fantastic staff, so comfortable and relaxing atmosphere. The localisation is perfect to enjoy calm and Astana's skyline. The breakfast is absolutely delicious. It is not a buffet but a selection of varied and tasty fresh made savory and sweet creations. The spa facilities are great and Saltanat is a massage expert. Cannot say anything but please do not miss the Veil and its three delicious restaurants each offering a different ambiance with equally superb cuisines.

Stayed in December 2024

Only one thing would make it perfect: the BIDET shower in the bathroom of regular rooms, the junior suite has it.

It has a great location, a very scenic view from the room I got, and an amazing breakfast - simply an amazing breakfast, a great 2nd-floor restaurant, and a superb hotel!

Stayed in November 2024