The room was beautifully designed, cozy, and impeccably clean. The staff’s hospitality and the excellent spa facilities made it the perfect place to unwind and recharge after long travels. We also enjoyed the traditional menu at La Riviere — absolutely delicious and authentic!

Stayed in August 2025

Need small small repair in rooms (wood, stone) refresh little bit

Perfect

Stayed in April 2025

Location, architecture

Stayed in May 2025

Everything

Stayed in April 2025

Extremely helpful staff, excellent breakfast with good selection for all dietary preferences (it's not always easy to find a hotel with vegan-friendly selection). The valet and porter services were helpful.

Stayed in March 2025

None

Best place to stay in Astana. St.Regis keeps it status to bring exceptional experience of staying in unforgetable and luxury atmosphere!

Stayed in February 2025

-

Everything was amazing

Stayed in February 2025

Was expecting to swim at the swimming pool but was only inform the day before we arrived.

We love the restaurant and the room. Staff was very helpful especially our butler who was always ready to help us. The room is spacious too. Also, thank you for making my husband's birthday special by preparing a small cake for him and the note was a great touch too.

Stayed in January 2025

Best place and the best hotel in Astana

It’s just amazing

Stayed in January 2025

Nothing

Amazing facility and hospitality service by staff. I think St. Regis in Astana is better than Ritz.

Stayed in November 2024

Too good to even think about saying anything negative.

EXQUISITE!!!! What an excellent attention to detail with the interior of the room. Top notch!!! We felt like home with their warm welcome. Ms. Alina at the reception was superb. This hotel has a butler service. Our butler Mr. Sanzhar left us a welcome note and made sure that he and his team were available whenever we needed them. What an amazing team. Location of the hotel is close to many attractions and easily accessible. P.S.: Use YandexGo app for online cab bookings.

Stayed in December 2024

Anything

Great

Stayed in December 2024

Nothing

It was incredible trip with great service and beautiful staying ❤️

Stayed in November 2024

Spa needs some refreshment

Service

Stayed in November 2024

The hotel is one of the best hotels I have ever stayed in. The service, the cleanliness, the rooms were very good. Also the staff were great and always helpful. A really nice lady called SANDIRA helped us to find our way round the city very quickly and gave us very good recommendations for shopping and restaurants. We used the limousine service for several hours and looked round the whole city. The value for money was fine. Thank you for a great stay!

Stayed in November 2024

At late evening I could get tea at the room. Hotel doesn’t provide it in the room

From A to Z

Stayed in October 2024

Everything was perfect 👌

Incredible stay. The staff is the most professional I have ever experienced.

Stayed in July 2024

I don’t want to stay at the car park in a corner with trash from drivers when I smoke. I stay in a 5 star hotel, where there is positively to make a more nice corner for smoking residents like every other hotel in the world. It’s not said in the description of smoking area. It is VERY difficult to orientation in the hotel, not even after 4 days you couldn’t remember if you had to go left or right. In 5 days, fruit, cake and nuts were left on the table not changed or refreshed

Absolutely stunning hotel and amazing kind Kazakh hospitality .

Stayed in September 2024

Stuff was amazing rooms was very nice and they left us nice gift from Kazakistan

Stayed in September 2024

We had a large balcony but there was no furniture outside, though that would probably have been provided if we had asked. The shower was large and strong but would sometimes sent a jet of hot water, before returning to a comfortable temperature.

The staff at the St. Regis Astana is, without a doubt, in a league of their own. So very helpful and genuinely caring. We had requested a quiet room, they provided and I have rarely slept as well as I did. They had also customized the room with, among other things, a huge balloon with a map of all the places we had visited (based on information I had provided prior to arriving) which was a wonderful surprise. I had made a mistake in my booking (I booked a night too many) but staff made sure we weren’t charged for it. The food and service at breakfast is also extremely good and we usually didn’t feel like eating again for the rest of the day! We also enjoyed the service in the bar where we had excellent cocktails. We stayed in a suite, which was very large and tastefully decorated, with a comfortable sitting area and a large bathroom. The soft bed was wonderful after experiencing the hard beds in Uzbekistan and Kyrgyzstan. The temperature inside was comfortable, with quiet climate control. The property is located close to a park and an outside museum, with all the main attractions within 15 – 20 minutes of driving. Honestly, we would have liked to stay for many more nights and we would love to come back again.

Stayed in August 2024

Nothing

The butler service is phenomenal. Everything in the room is perfect and well thought out. Every staff member is hospitable.

Stayed in August 2024

The only thing might be the balcony which was not that well euqipped and it looked like people/hotel doesn't use it.

Fantastic hotel overall! Really enjoyed our time and stay here! Rooms are very spacious and well-equipped! Professional staff which was very kind! Great sauna and hammam area and amazing breakfast!

Stayed in June 2024

The St.Regis is a luxurious hotel, so regarding the equipment/amenities, you can expect it to be on the same level as other luxurious hotels. What makes the hotel so special is the extraordinary attentive attitude of the staff. Everyone tries to do the best, the attitude is very personalised, so they were even able to handle a backpacker like me, which is probably a type of traveler they do not deal with on a regular basis. I do not recall all names of the staff, but just to mention a few - the receptionist Assan, Beibarys who guided me through the hotel, the Butler Nikita, Tatyana from the Spa… But also all the others had a very good attitude. One person I would like to especially point out is Sabina from the restaurant. She not only provided an extremely professional, friendly and customer oriented service during the breakfast, but she even organised a bottle of Shubat for me since she knew that I wanted to try it. And most important - she told me about the city Kostanay, which I did not know before but now I have on the top of my bucket list if I visit Kazakhstan again. The hotel might be located a bit far from the main sights, but in a very nice, calm and comfortable area on the riverside.

Stayed in June 2024

The place is perfect and comfortable for stay. Great location and very appealing personnel. Definitely will stay again. Nothing to complain about. All in all great experience! Thank you!

Stayed in June 2024