Everything was top-notch and worth the price, close to everything, impeccably clean, great service

Stayed in July 2025

Clean, paceful, good service, big room, good prices in coffe and drinks. Perfect to stay in Astana

Stayed in June 2025

The hotel is somewhat close to the centre - and easy to get to via taxi. Its a harder to get to via walking, but I doubt that is major problem for almost anyone!

Very good hotel, with nice rooms. Facilities are solid, even if the internet is sometimes a little slow. Overall I can recommend it.

Stayed in September 2024

Servicing of room could have been better. It was mostly only done when we requested it. We didn’t need beds changed daily but checking things like water, toilet paper etc and cleaning of bathroom are usually done daily while you are out, Breakfast and restaurant is overpriced.

Room was spacious.

Stayed in September 2024

Sometimes the power went off, but this is just a problem in Kazakhstan I believe

It’s a very good exceptional hotel and the location is good close to the centre of Astana

Stayed in July 2024

Most of TV (international) channels were not tuned. The food menu at the restaurant can be revised

Excellent location, parking place, comfortable bed, great view. If you need to rest, you are at the right place!

Stayed in February 2024

Everything was great 👍

The location is great 👍 It's very cosy ☺️ The wonderful view from the room and wonderful view from the window in sauna.

Stayed in November 2023

Service for breakfast was long.

Perfect as expected

Stayed in October 2023

A lot little things: no replacing shampoo/body wash/bottled water after I used it. Limited breakfast choices/no buffet. Dim lighting.

Good location. Friendly staff. Quick response to my complaint that bathroom light did not work;

Stayed in May 2023

Room light swiches not working; no Coca Zero on sale; cheap quality bad shower soap!

High room comfort and sophisticated design and top quality bedding, good quality of room service food.

Stayed in November 2022

The room design was really weird especially the blinds and bathroom window overlooking the bedroom (!). The bath was really high, it was necessary to climb into the bath to have a shower. That's really awkward and a potential trip hazard!

The location was OK. The breakfast was very tasty with lots of choice. The room to eat the breakfast was really comfortable. The staff were really friendly and accommodating. The room itself was really spacious.

Stayed in October 2022

Too little light, the rooms are quite dim. My door access card stopped working from time to time, so had to go to the reception to get a new card

Clean, nice rooms, nice area, nice breakfast, friendly and helpful staff

Stayed in September 2022

The smell in the rooms, the service, the old furniture

The location

Stayed in May 2025

What I liked: the size of the room, doesnt matter classic or a higher class - both were generously sized. Beds were quite comfortable. The staff is friendly. I am really sorry to give this rating because the manager of the hotel did everything to improve my user experience. Unfortunately at the end what counts is the quality of the sleep and as a Northern European I can say that sleeping in that hotel is not possible. 2 sleepless nights there after a long business trip was a devastating experience. Rooms are super warm, maybe more than +25 inside (outside +23 and all batteries are on:) ) even after batteries were switched off. I was staying there 2 nights and after the 1st night I wanted to change the hotel but after all efforts of the staff decided to give another chance. There is an airco in the room but oh boy that device blows uncontrollably on one speed only - sleeping with it blowing to your head will also be a hard task to do:) what I found weird that the air it cools down gets warm again very fast - I guess because other rooms around are super warm too. Btw keeping windows open brings a lot of noise from a busy road nearby so also hardens the sleeping experience. Window view - is far from the picture they post - maybe one room has it, but the majority not. In general the room seemed clean, I would advise to check the cleanliness of the plates that are brought to the room as a room service. My coffee arrived with someones hair on the plate. Hotel restaurant kitchen is not good. Half of their menu are bowls, and I thought wow this is something they should be good in. Avoid it. I took one with salted salmon and had a belly pain after. My partners took duck - overbaked. I took chocolate fondant - got muffin = overbaked, I returned it. The 2nd one was good though. Ended up ordering yandex food the last night, when usually I use room service for that. Breakfast and queuing for coffee is another experience.

Stayed in April 2025

Poor lighting in the rooms and common areas

Stayed in October 2024

I have never experienced such terrible service in a hotel. If you go to the reception desk to ask a question, no matter how many staffers were at the desk, they would completely ignore you and look at their phones or just wander off. For example, when we first arrived, we realized our (king bed) room had only one towel. We asked for another so that we could both take showers. After 3 trips to reception, and 3 calls, more than 2 hours later we still had not received a second towel. We were there for 3 nights, and the room was only refreshed once -- I would have expected at least basic servicing each day, unless stated otherwise. Generally I don't think this hotel is interested in hospitality or serving guests, which is a surprising position for a hotel.

Hotel was clean and well-appointed with modern rooms. But -- would highly recommend you find somewhere else to stay.

Stayed in September 2024

We didn’t got any information at the check-in, only our room card key that we had to update every evening we came back to the hotel, which was annoying. Two small water bottles were given every day, besides that, there was no drinking water available, which was not enough. The balcony didn’t looked safe.

the view, the spacious room. Room cleaning was good, quiet airco.

Stayed in July 2024

A bit expensive. Breakfast is so and so

Nice hotel, good location

Stayed in May 2024

Facility in room standard - poor compare with price breakfast not included!

Location

Stayed in October 2023

The furniture, carpet and bathroom are outdated / old and the room requires a refurbishment, e.g. sofa and chair were with some marks from coffee or other stuff and it was not pleasant to sit on them. The stay was for three nights and the room was cleaned only once (other days bins were only emptied and new shampoo & gel were placed). The doors are very noisy and can be heard when neighbouring room doors are opened / closed. There are no amenities such as a kettle, tea cups, spoons etc. in the room, and only 0.5 water bottle is placed daily as a compliment. There are no mini markets nearby (the nearest Magnum mini market is about 20-25 mins of walking distance). There is currently a construction work is ongoing next to the hotel.

The staff were very friendly and always ready to help you out. The location is very good with a very good view to the river and park. The hotel is located far from the main roads and hence it is quiet. The breakfast was good as well.

Stayed in May 2023

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Stayed in July 2025

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in December 2024