The room wasn’t the most modern

Pretty much everything. But the biggest highlight has to be the staff, they met our every need and went way above and beyond to make the experience perfect.

Stayed in July 2025

excellent customer relationship

Stayed in August 2025

Little bit too formal staff members.

Excellent location, great breakfast and wellness amenities.

Stayed in July 2025

None.

This is a proper Ritz Carlton the way it should be. A new building in the center of the city with everything one could want. If you can afford it, then you should stay with that hotel.

Stayed in May 2025

Nothing to improve.

This was my second time in this hotel and they provided exactly same high quality as 3 years ago in every respect. The only thing which disturbed our stay is that on a rooftop of the neighboring building a discotheque was opened and the loud music of it could be heard also on upper floors (the hotel is already in the process of solving definitely this issue). The staff reacted swiftly be providing another room on the other side of the building.

Stayed in June 2025

Perfect place where i feeled cared and welcomed

Stayed in July 2025

My room was on the 5th floor 508. And if you open the window it smells strongly of food and the kitchen, since the exhaust vents from the restaurant were almost under my windows. Take a higher floor.

I think this is a top hotel in Astana. The staff is friendly, everything is new and clean.

Stayed in July 2025

Small bit pricey

It was a fine hotel centrally located.

Stayed in June 2025

High-end hotel in Astana. Friendly English-speaking personnel. Excellent rooms, Olympic size swimming pool, great hamam and sauna, 24 hours fitness room. TV with CNN and BBC programs+ a number of programs in the different languages- italian, french, arabic, turkish, kazakh, russian...Phantastic location in the middle of the town. Shower and bath, high quality sleeping arrangements. And yes- Nescafe coffee-machine with 4-5 different types of coffee and unlimited amount of Turan water bottles. A great view from a room of great size. Will stay again.

Stayed in April 2025

Ritz-Carlton Astana is GREAT! I’m a frequent traveller and stopped at different hotels and I would like to say that Ritz-Carlton Astana is one of the best for its services, professionalism of the administration and staff. The rooms are big, cozy, very clean, modern. The prices are very nice. The restaurant and bar are also great. The atmosphere in the hotel is very friendly

Stayed in April 2025

It was one of the best holiday getaways we ever had.

Amazing all around. Just Ritz being Ritz. Everything you expect from luxurious experience and thensome! Aisan from the front desk was super kind and helpful. Darina, the manager, overheard that my son wanted a cupcake and in 15 minutes he had his snack. Senior Lounge Concierge Alina also sent a little book about dinosaurs for my son when they noticed that he liked to play with his dino toys. Amazing hospitality, impeccable attention to detail, and friendliest vibe you will ever get in the city. Recommend 10/10.

Stayed in March 2025

Not child friendly

Luxury

Stayed in March 2025

great staff super helpful and the hotel was very clean and up to the ritz standards

Stayed in February 2025

Nothing as such

yes sure

Stayed in December 2024

Thank you for the wonderful hospitality and service! I started celebrating my birthday at the hotel before heading to the restaurant. The hotel staff was incredibly welcoming, responding to all my requests politely and professionally. They even brought five pairs of slippers for my guests in the suite, even though they weren’t staying at the hotel. I’m beyond grateful for this thoughtful gesture. I will definitely return and stay here again when I’m back in Kazakhstan. A big thank you to the reception team and the concierge staff for being so caring and attentive. Much love!

Stayed in January 2025

The bath took too long to fill.

The rooms were enormous and immaculately furnished. The staff were amazing. Loved the shopping mall attached to the hotel. The gym and Spa were the best I’ve ever experienced and I’ve stayed in a lot of 5 star over the years.

Stayed in December 2024

They have respect they do the best to feel you comfortable

It’s the best hotel in nd the best staff like never i have see it before amazing i prefer to everyone to go to relax

Stayed in December 2024

Top service, customer focus

Stayed in December 2024

Service, clean

Stayed in July 2024

A little expemsivve

Beautiful modern clean hotel.

Stayed in October 2024

The passes to access the room do not work all the time

Wonderful fotel

Stayed in September 2024

I had a fantastic stay at this hotel and would like to extend my gratitude to the entire team for their warm hospitality, which made my experience exceptional. A special thanks to the manager, Yekaterina, the Mokki staff (Alexander and Olzhas), the club lounge (Nina), and the front office team. Their efforts made me feel truly welcome. Thank you so much! I can’t wait to return soon!

Stayed in September 2024

Perfect location, great views of the whole city, very stylish, beautiful and large rooms, perfect cleanliness! Very high level service, breakfasts for every taste!!! Highly recommended!

Stayed in August 2024

The most amazing luxury hotel with superior service and unmatched value for money.

Stayed in August 2024