The location is amazing a few meters from the lake. The restaurant inside is very handy and the food is very good. The room was spacious and very well equipped.

Stayed in February 2025

Food is a little expensive compared to outside rates. Lack of english speaking staff makes communication a little difficult, although they were very cooperative and helped us as much as possible through Google translate.

Location was excellent. Rooms were clean and comfortable. The hotel also helped us find a taxi for our day tour to the national park and the next day to the train station. They also have a sauna which was great.

Stayed in December 2024

The hotel looks decent, tho as well as everything in Kazakhstan, very overpriced due to a lack of alternatives.

Stayed in April 2024

Hot tub is closed during winter.

Very comfy room at a very affordable price. Room was very warm which was nice after coming in from the snow. The bathroom in the room was very clean.

Stayed in March 2024

Clean, spacious , comfy

Location , very spacious , good breakfast

Stayed in August 2023

menu isn’t diverse stairs in the old building bathroom is tiny

location beds breakfast fries staff

Stayed in March 2023

cleaning wasn’t thorough enough in bathrooms corridors were super hot menu is not diverse for a long stay

location, staff, food, new building staff is very helpful & friendly - special thanks to Serezha, Nargiz, and Tanya as well as their supervisor

Stayed in February 2023

Clean and new rooms. Staff were very helpful.

Stayed in October 2022

The rooms were spacious, clean and had a comfortable bed. The location was near enough to walk to the busier areas where a wide range of restaurants etc. can be found. The staff were friendly and very helpful. It has a lovely restaurant too, that offers a decent selection of food.

Stayed in September 2022

nothing better

All went well and even lent me a raincoat on Sunday.

Stayed in September 2022

Nobody spoke English, although we managed using Google Translate. Also, I thought the price was kind of high, considering it was midweek in what appeared to already be low season.

The room was large, comfortable and clean. The restaurant was good. Could eat breakfast, lunch or dinner there. The restaurant staff was nice. One of the hotel clerks was also very helpful.

Stayed in September 2022

The room in the new building was not equipped with AC. It was ok for end of August, but for summer it might be difficult. Restaurant has average quality food, but very affordable.

Very professional and helpful staff. Location is great. Parking is available. Facilities are new.

Stayed in August 2022

There are no lifts, it was challenging to walk with two little kids up and down all the time. They offered a help to bring suitcases upstairs though. The metal rim around steps outside of the main entry were sticking out that it's not safe, especially for little feets. Very old room, toilet size is so tiny 1m.sq., not clean there was dust and cobwebs around the window, mould and rust in the bathroom. Another inconvenience was way too late start breakfast at 9am until 11am. And it's not a buffet, it's a set menu, where you can't even choose your drink. For breakfast you paid you can only get a cup of black tea and if you want a coffee you have to pay extra. What makes things worse, we had full board, but didn't enjoy it at all except salads. There were times they brought us burnt porridge, which was inedible or greasy potatoes with dry chicken. Lunch and dinner had no drinks at all, not even water. Half of the family started exploding eateries nearby and confirmed that we overpaid for our terrible meals at the hotel restaurant. Still not sure how they got the restaurant title. We tried to withdraw our full board option after the first meal, but the receptionist Alla, told us not possible as we booked it via Booking. Another biggie is absolutely uncomfortable beds, we all woke up with all body aching, especially lower backs. Mattresses are so soft and you can fall into the dent when you sit on the edge of your bed. When I reported this to the reception, they just said all mattresses were the same across the whole hotel. In regards to the reception staff, upon arrival we asked them to repair the window latch as we had two children under 5; to fix the wobbly toilet seat, to improve TV screen quality resolution and sound of the music channel. We were shocked that the lady reported that everything was fixed and in reality nothing was done.

Great location, but next to the busy road full of crazy drivers. Kitchen staff was trying to accommodate their menu as it was not tasty.

Stayed in August 2025

5000 tenge penalty for losing card opening the room. We have lost 2 cards. Most hotels does not even require cards to be returned. In this case we had to pay additional 10 000 tenge which is almost half of a daily room rate.

Stayed in January 2024

they do not know english

bad system

Stayed in December 2023

The mattress was miserable. It had springs but no padding on top of them so was impossible to be comfortable. The first night my wife and I both woke with numbness. I couldn't sleep comfortably the second night.

Location is perfect. Staff were helpful. Sauna was excellent.

Stayed in December 2023

The stuff of the hotel doesn't speak English. In addition to this they don't suggest us extra activities as mentioned in booking.

The location and facilities were very good .

Stayed in December 2022

Poor internet9

Stayed in September 2022

A bit on the expensive side, fridge didn’t seem to be working (or was turned off, but it wasn’t clear how to turn it on). No bath robes.

The room was nice and beds were comfortable

Stayed in August 2022

The room is so small and the wall is so light that you can even hear people speaking outside and from other rooms.

The staff were very friendly.

Stayed in June 2023

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in October 2024