Reviews of Holiday Inn Aktau by IHG 4 stars
4 Microdistrict, 73, 130000 Aktau, Kazakhstan
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Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewNo electricity
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in April 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 May 2025 · Stayed in April 2025
Verified reviewReviewed: 7 May 2025 · Stayed in May 2025
Verified reviewLocation good, bed and shower excellent
They try to charge you 50% extra for an early check in; wifi in the room temperamental
Good day, dear Joe! Thank you for your feedback. Check-in time at our hotel is 14:00, in case of earlier check-in we charge an early check-in fee. We hope to see you again in our hotel!
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewReviewed: 22 February 2025 · Stayed in February 2025
Verified reviewReviewed: 19 February 2025 · Stayed in January 2025
Verified reviewReviewed: 8 February 2025 · Stayed in January 2025
Verified reviewReviewed: 7 February 2025 · Stayed in January 2025
Verified reviewGreat room, very clean, comfortable bed, friendly staff and good food. Location was great in the middle of the city.
Nothing, everything was great.
Dear Tom, Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us! Best regards, Holiday Inn Aktau team!
Dear Tom, Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look… Show more
Reviewed: 23 January 2025 · Stayed in January 2025
Verified reviewReviewed: 14 January 2025 · Stayed in January 2025
Verified reviewThis is probably the best hotel in Aktau. Very new. Rooms have everything you need for a comfortable stay. House keeping is daily and very well done. Laundry very quick and well done. Nice SkyBar upstairs. Pharmacy, shopping center and burger restaurant around the corner.
There is a bar or a night club downstairs with very loud music playing till 2-3am. Very well heard event on the 5th floor. Not a good idea to have such a club in the hotel’s building.
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewReviewed: 25 December 2024 · Stayed in September 2024
Verified reviewReviewed: 5 December 2024 · Stayed in November 2024
Verified reviewtasty and well-prepared breakfast
Reviewed: 4 December 2024 · Stayed in November 2024
Verified reviewReviewed: 4 December 2024 · Stayed in November 2024
Verified reviewReviewed: 29 November 2024 · Stayed in September 2024
Verified reviewReviewed: 28 November 2024 · Stayed in November 2024
Verified reviewThe quality of the hotel is superb. Rooms are very big and very cozy, particularly since it was well warmed for the season (end of november). The food quality is really good. The location is perfect, at walking distance from the beach area, the major avenues and main attractions in Aktau. Next to the hotel is a shopping centre with a supermarket where you can get local products. Staff is very helpful despite some difficulties in communicating in english. The experience at the hotel is added to a very positive journey in Aktau.
I need to point out two price issues, that by themselves do not affect my positive review of the hotel, but I consider them as matters to improve since they could cause unnecessary distress as a foreign tourist. First, I initially made a booking for 2 nights, although I was going to check-in very early (by 6 am) after the first night. I received a message about prices if I checked-in early (the first night would be charged half the price). The messaging through Booking.com was not good, so prices were not clear at all. I amended my booking for 1 night expecting to pay half of that night as early check-in. When paying my whole stay I was charged both full nights even though I did not stayed for the first full night. I guess I payed more than I should have, but the quality of the hotel and the whole experience is worth the value somehow. I consider that further communication skills in english are required to avoid such issues. Second, when using room service, the prices shown on the room ARE NOT the ones that are charged. They charge you more after 5.00 pm due to a change in the kitchen service. This is not stated anywhere, I pointed this out to the Manager who told me that they could not do anything. The price difference between what I expected according to the room information and what I was charged was 2 EUR, so it's not big deal. But this should be stated.