Reviews of Hilton Astana 5 stars
Heidar Aliyev Street 14, 10000 Astana, Kazakhstan
#19 of 123 hotels in Astana
Guests' ChoiceReview score
Based on 126 hotel reviews
8.9Score breakdown
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Cleanliness
9.2
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Comfort
9.1
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Location
9.5
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Facilities
9.0
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Staff
9.0
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Value for money
8.2
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Free WiFi
8.8
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Reviewed: 22 August 2025
Rashid
Qatar1 review10“Amazing”- • Business trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing
Location near garden and mall
Stayed in August 2025
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Reviewed: 13 August 2025
Tatyana
Finland4 reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Twin Deluxe with Expo view
- • Stayed 1 night
- • Submitted via mobile
Great location, friendly personnel
Stayed in July 2025
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Reviewed: 10 August 2025
Oleksandr
Slovakia19 reviews10Exceptional- • Business trip
- • Solo traveller
- • King Room - Mobility Access
- • Stayed 2 nights
- • Submitted via mobile
Location Facilities
Stayed in August 2025
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Reviewed: 21 July 2025
Alexandre
France16 reviews6 helpful votes10“Hotel splandide”- • Leisure trip
- • Family with young children
- • Twin Deluxe with Expo view
- • Stayed 1 night
- • Submitted via mobile
My wife and I recently had the pleasure of staying at the Hilton Astana, and it was an unforgettable experience. As someone who appreciates both luxury and local culture, I was thrilled to find that this hotel masterfully combines the two. From the moment we arrived, we were struck by the hotel's modern and grand architecture. It felt like we were stepping into one of Astana's futuristic wonders, a perfect reflection of the city's unique skyline with landmarks like the Bayterek Tower and the Khan Shatyr. The lobby, with its soaring ceilings and elegant decor, was a sight to behold. Our room was no less impressive, offering a stunning panoramic view of the city, especially the amazing Expo site, which looked spectacular at night. Honestly, the level of service and the sheer grandeur of the place felt on par with a Waldorf Astoria. The hotel's location is also a major asset. Not only is it situated in a prime area for sightseeing, but its proximity to the airport—just a 15-minute drive—made our arrival and departure incredibly smooth and stress-free. What truly made our stay special, however, was the impeccable service. Every staff member we encountered was warm, professional, and genuinely dedicated to ensuring our comfort. We particularly enjoyed the rooftop bar, which offered not just fantastic cocktails but also a breathtaking perspective of the city's futuristic architecture. The hotel’s spa was also a highlight, providing a much-needed sanctuary after a day of exploring Astana's grand boulevards and impressive monuments. I want to extend a special thank you to Anna, the Commercial Director. Her incredible attention to detail and personal touch made us feel truly valued. It’s clear that her leadership has created a culture of excellence throughout the entire hotel. The Hilton Astana is more than just a place to stay; it is a destination in itself.
Stayed in July 2025
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Reviewed: 29 December 2024
Olga
United Arab Emirates80 reviews19 helpful votes10Exceptional- • Business trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted via mobile
My fav hotel to stay in Astana
Stayed in October 2024
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Reviewed: 29 October 2024
Alex
United States9 reviews10Exceptional- • Business trip
- • Solo traveller
- • King Room - Mobility Access
- • Stayed 4 nights
may be a bit pricy
flexibility of the staff to accommodate my needs
Stayed in October 2024
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Reviewed: 23 October 2024
Adi
Albania3 reviews1 helpful vote10“Excellent in all aspect of the stay”- • Business trip
- • Solo traveller
- • King Room - Mobility Access
- • Stayed 4 nights
- • Submitted via mobile
Great hotel, great service and great facilities.
Stayed in October 2024
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Reviewed: 1 October 2024
Fred
United States20 reviews9.0“I expect to stay there again on my next visit, probably next year”- • Leisure trip
- • Couple
- • Deluxe King Room with View
- • Stayed 3 nights
We didn’t get a chance to eat at the ninth floor restaurant because there was a private party both times we checked.
Great buffet breakfast. Nice comfortable room with a great view of the EXPO area. Next door to a great shopping mall, and walking distance to the university. Attentive, polite staff.
Stayed in September 2024
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Reviewed: 16 September 2024
Kai
Singapore2 reviews8.0“Excellent except for the cultural gaps”- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 2 nights
The answer to my earlier request for driving a car was misunderstood. Instead of car rental, the hotel was going to provide me a driver. But what was misleading was the lack of details regarding this as I was going to drive myself. Therefore, I cancelled my previous order but was then told to request this to my credit card company. I find this really unnecessary if this was understood properly, and if the hotel can initiate or facilitate this cancellation.
The facilities were excellent and the staff was eager to please. But if they do not understand the issues, they should ask further until it is resolved or understood.
Stayed in September 2024
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Reviewed: 10 July 2024
Olegp
Kyrgyzstan161 reviews5 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 2 nights
Nothing
Breakfast is normal, city view is amazing
Stayed in July 2024
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Reviewed: 16 June 2024
Onur
Kazakhstan68 reviews5 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Executive Twin Room with Expo View
- • Stayed 1 night
- • Submitted via mobile
After check in, reception help to us to gave us connected rooms which we asked very much during check in. Thanks to management and all reception team
Stayed in June 2024
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Reviewed: 16 December 2023
Sandra
United Arab Emirates18 reviews1 helpful vote8.0Very good- • Couple
- • Deluxe King Room with View
- • Stayed 1 night
- • Submitted via mobile
I found the mattress somewhat uncomfortable. But this could be due to personal preference. The linen was clean. I would have preferred Egyptian cotton sheets.
Very convenient location. The room was clean and above standard. Loved the swimming pool and sauna facilities. I will definitely return.
Stayed in December 2023
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Reviewed: 15 December 2023
Jaspreet
India15 reviews9.0Superb- • Business trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
Great location and beautiful property ki
Stayed in December 2023
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Reviewed: 14 August 2023
Saule
Kazakhstan3 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
Everything
Stayed in August 2023
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Reviewed: 5 August 2023
The
United Arab Emirates26 reviews3 helpful votes9.0Superb- • Family with young children
- • Deluxe Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Not much
View very nice
Stayed in August 2023
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Reviewed: 25 June 2023
Bruno
Portugal38 reviews5 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 7 nights
The blackout in the room needs to be more ticker as it lets the light pass into the room
Everything
Stayed in May 2023
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Reviewed: 19 June 2023
Sergey
Kazakhstan5 reviews9.0“Very good with minor issues”- • Leisure trip
- • Couple
- • Deluxe King Room with View
- • Stayed 1 night
- • Submitted via mobile
Poor water pressure in the shower. Restaurant has no pasta in the menu. Accessories (tooth brush, comb etc) were put for one person only, have to request additionally.
Clean and very comfortable room. Excellent breakfast.
Stayed in June 2023
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Reviewed: 27 May 2023
Asseel
United Arab Emirates1 review9.0“Very pleasant stay.”- • Business trip
- • Group
- • Deluxe King Room
- • Stayed 5 nights
- • Submitted via mobile
Nothing
Location is perfect next to expo center and mega mall, good breakfast and very nice staff everyone were so helpful and friendly.
Stayed in May 2023
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Reviewed: 13 May 2023
Marina
Switzerland14 reviews3 helpful votes8.0“Totally recommend”- • Business trip
- • Group
- • Deluxe Twin Room
- • Stayed 3 nights
Could not open the window
The shower was great, the room was spacious and well designed
Stayed in May 2023
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Reviewed: 7 May 2023
Ekaterina
United Arab Emirates16 reviews10Exceptional- • Business trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
no coffee in the room ???
Stayed in April 2023
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Reviewed: 28 April 2023
Эльвира
Kazakhstan12 reviews9.0Superb- • Business trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Too much gold in interior design.
Generally, everything is on a great level, I had a great stay. Breakfast was exceptional.
Stayed in April 2023
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Reviewed: 27 April 2023
Tai
Hong Kong1 review10“very relax”- • Business trip
- • Solo traveller
- • King Room - Mobility Access
- • Stayed 3 nights
Room and view are good
Stayed in April 2023
-
Reviewed: 25 April 2023
Oksana
Kenya45 reviews2 helpful votes10Exceptional- • Business trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 4 nights
beautiful place, nice service
location, staff in hotel was really good
Stayed in April 2023
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Reviewed: 13 April 2023
Liamm81
Kazakhstan14 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe King Room with View
- • Stayed 2 nights
- • Submitted via mobile
Swimming pool is slightly small compared to other hotels
Saipan was our waiter in Cloud 9 bar. He gave us exceptional service, always with a smile, and he even took our photos. Food was very tasty there! Overall, a really nice experience thanks to Saipan...thank you so much!! Oh, and the breakfast buffet is amazing too!
Stayed in April 2023
