Reviews of Ramada by Wyndham Astana 4 stars
Beibitshilik Street 8, 010000 Astana, Kazakhstan
Loading
Guests also reviewed these properties:
Pitlochry, United Kingdom
South Haven, United States
St. Andrews, United Kingdom
Český Rudolec, Czech Republic
Lisbon, Portugal
Cattolica, Italy
Los Cristianos, Spain
Purbach am Neusiedlersee, Austria
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe room was very comfortable and safe. The breakfast is very good. The area where the hotel was located was quiet, safe, and beautiful.
Some of the staff spoke English. If you don't speak Russian or Kazakh, you'll have trouble communicating. The hotel was about a 1-hour walk from the city center (the area where the Bayterek Tower is located).
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewAn excellent hotel, I would even name it a 5-star hotel. Everything was excellent, the staff at the reception, the location, the amenities, the restaurant and the breakfast. Extremely polite and helpful staff. Truly outstanding.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewEverything was perfect, value for money is amazing! Very spacious rooms, delicious and high quality breakfast with a lot of varieties, good location, very helpful and lovely staff especially during checkin Miss BOTAKOZ was extremely helpful and kind, with this first impression everything went very well in this hotel!
Nothing, we were completely pleased in this hotel!
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewWith the Ramada hotel in Astana we found the ideal place for us to have a location where we can relax when we come back from our daily trips through the town. Additionally we got the best support from everyone from the hotel during our time there. A special thanks goes to Akmarel who helped us to plan some important activities at our next stop on our travels through Kazakhstan.
Nothing to complain about.
Dear Peter, Thank you so much for your thoughtful review! We are delighted to hear that Ramada by Wyndham Astana became a relaxing and comfortable base for your stay in the city. It’s especially rewarding to know that our team, and Akmaral in particular, contributed positively to your travel experience by assisting with your onward plans. Your kind words mean a lot to us, and we truly hope to welcome you back again in the future. Warm regards, Team Ramada by Wyndham Astana
Dear Peter, Thank you so much for your thoughtful review! We are delighted to hear that Ramada by Wyndham Astana became a relaxing and comfortable base for your stay in the city. It’s especially rewarding to know that our team, and Akmaral… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewAll is fine!
Dear Sergejus, Thank you for your kind feedback! We’re glad to hear that everything was to your satisfaction. Looking forward to welcoming you back soon to Ramada by Wyndham Astana! Warm regards, Ramada by Wyndham Astana Team
Reviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewRamada overcharged me by billing my card 3 times for the room and have still not refunded the full amount.
Dear Tara, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused. We understand how frustrating this situation must be. Please rest assured that we are did full refund. We kindly ask you to share any supporting details (such as a payment confirmation or bank statement) with our front office or via email, so we can confirm the resolution. We truly value your patience and understanding, and we hope to have the opportunity to restore your trust in Ramada by Wyndham Astana. Kind regards, Ramada by Wyndham Astana Team
Dear Tara, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused. We understand how frustrating this situation must be. Please rest assured that we are did full refund. We kindly ask you to … Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewClean and hygiene maintained
Rude staff,
Dear Bellani, Thank you for your feedback. We're glad to hear that you appreciated the cleanliness and hygiene standards of our hotel. However, we’re truly sorry to learn that your experience with our staff did not meet expectations. Please accept our sincere apologies. This is not the level of service we strive to provide, and your comments have been shared with our team for immediate review and improvement. We hope you’ll give us another opportunity to serve you better in the future. Warm regards, Ramada by Wyndham Astana Team
Dear Bellani, Thank you for your feedback. We're glad to hear that you appreciated the cleanliness and hygiene standards of our hotel. However, we’re truly sorry to learn that your experience with our staff did not meet expectations. … Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewSuperb experience, very helpful staff, awesome location and excellent breakfast
Dear Marmor02, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a superb experience and enjoyed our location, breakfast, and the service provided by our team. It was a pleasure to have you with us, and we look forward to welcoming you back to Ramada by Wyndham Astana in the future! Warm regards, Ramada by Wyndham Astana Team
Dear Marmor02, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a superb experience and enjoyed our location, breakfast, and the service provided by our team. It was a pleasure to have you with us, and we… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewVery big and comfortable rooms, nice staff
The hotel is quite far from central zones
Dear Emanuele, Thank you for your kind review! We're glad to hear that you enjoyed our spacious and comfortable rooms, as well as the hospitality of our staff. We understand that our location may feel a bit distant from the city center, but we hope that the quality of our service and facilities made your stay worthwhile. We also remain happy to assist with transportation options or recommendations to help guests get around easily. Looking forward to welcoming you again at Ramada by Wyndham Astana! Best regards, Ramada by Wyndham Astana Team
Dear Emanuele, Thank you for your kind review! We're glad to hear that you enjoyed our spacious and comfortable rooms, as well as the hospitality of our staff. We understand that our location may feel a bit distant from the city center… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewEverything was excellent
İ asked for late sign out the guy on reception was not sincere when answered that it is impossible because it is full, though as İ found out from booking site there were many available rooms. It will be more honest to say that the rules of hotel not allow the late signing out
Dear Guest, Thank you for your kind words about the cleanliness and comfort of our hotel — we’re very pleased to know that you had an overall excellent experience. We sincerely apologize for the misunderstanding regarding the late check-out request. We understand how important clear and honest communication is, and we’re sorry if our response caused any confusion. Your comment has been noted and will be shared with the team to improve future guest interactions. We truly appreciate your feedback and hope to welcome you again at Ramada by Wyndham Astana. Best regards, Ramada by Wyndham Astana Team
Dear Guest, Thank you for your kind words about the cleanliness and comfort of our hotel — we’re very pleased to know that you had an overall excellent experience. We sincerely apologize for the misunderstanding regarding the late check-ou… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewvery good hotel and location was strategic, liked the big rooms and bed was super comfortable - everything was good. staff were very friendly and nice.
Dear DrKahn, Thank you for your wonderful review! We’re delighted that you enjoyed our spacious rooms, the comfortable bed, and our convenient location. It’s also great to hear that our friendly staff made a positive impression. Your feedback is truly appreciated, and we look forward to welcoming you back to Ramada by Wyndham Astana in the near future. Best regards, Ramada by Wyndham Astana Team
Dear DrKahn, Thank you for your wonderful review! We’re delighted that you enjoyed our spacious rooms, the comfortable bed, and our convenient location. It’s also great to hear that our friendly staff made a positive impression. Your feed… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified review• Located in a peaceful and beautiful area of the city. • Junior suite was clean and well-maintained. • Shower was excellent, with a handheld option. • Very good street view from the room. • AC and overall thermal comfort were excellent. • Staff were friendly and always smiling. • Wi-Fi connection was reliable.
• Location is a bit far from main attractions and the Expo site – better suited for quiet stays rather than sightseeing. • No water sprays/shattafs in the toilet, which was inconvenient. • Reception area did not match the high-end look shown in photos. • Bar ground floor was always closed during the stay. • Cannot comment on breakfast as it was not included.
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 31 May 2025 · Stayed in April 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified review