Reviews of Caspian Riviera Grand Palace Hotel 5 stars

The rooms were rather fresh (new), the location was nice, near sightseeing and sea. The swimming pool works till 23 o'clock, that is very comfortable. The lobby works 24/7

The room cleaning was late in the afternoon.

Nice view

Terrible breakfast room.. big dissapointment

Big and well equipped rooms, location, value for money

Would have been perfect to have an outdoor swimming pool. The indoor pool is deep and not suitable for kids, but nice to have of course

We stayed two nights in total. Location is good and at the sea. Quite modern facilities. Staff was mostly friendly and helpful.

We had some problems with the wifi connection but they were sold later. Administrator was not keen to give us a room with balcony, even we had booked such a room. Why was he acting like that is still a mystery. After insisting on it, we could enjoy a room with balcony and sea view.

The hotel has a view to the see and the rooms are veeeety big! Nice design in the room.

The place is weird… Huge, a lot if empty big areas, no people, breakfast hall is a tiny area for such a huge place. And a person is having his breakfast watching a move on his phone at full sound🙈. It was not in my plan to spend my morning with coffee and sea view plus a noise from smb’s phone - ruined atmosphere. . When I asked the staff to ask him to put on earphones or stop, they indeed approached him and discussed this. That rude one was very surprised to this request as he “was always doing this with no problem”. Respect to the restaurant personnel for taking this action, as in other places they just were saying that they could not do anything. I suppose there might be a lclients of this kind in this hotel… 🤷‍♀️

Excellent buffet breakfast. Pool and sauna in the basement.

During Summer I would think it would be better. The restaurant menu was not to my liking especially Horsemeat and Camel milk but it was a business trip not a vacation. Staff friendly some language barriers but all in all a very nice hotel

Excellent location directly at the coast and the cliff path but still in the city centre of Aktau Friendly and helpful staff at the reception Large room with a very comfortable bed and some view of the Caspian Sea good sound isolation so no noise from the street in front of the hotel breakfast variety okay

The breakfast offer was not complete even half an hour after the start of the breakfast. One could already use the breakfast room and have some food at the official breakfast start but e.g. the каша (oatmeal) was not ready and would not be ready for at least another half an hour (when I left). The service quality in the hotel restaurant varied a lot. During the first evening, the service was good and attentive, during the second one not. Both times, the waiters seemed to be needed also in other places in the hotel, so they were not always present in the restaurant. Especially during the second evening, this created long periods where no waiter at all was present at the restaurant, creating long waiting times. During my stay in December, there was no direct access to the Coastal Path from the hotel - in contrast to the description. While you could ask the staff to let you out the door on the -1 floor, all the gates to the Coastal Path were closed and locked. One had to leave the hotel via the main entrance (facing the opposite direction) and then circumvent the hotel via a flight of stairs to reach the coast.