Reviews of AYKUN Hotel by AG Hotels Group 4 stars
12b Kerey, Zhanibek Khans Street, 010016 Astana, Kazakhstan
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewClean comfortable Fabulous breakfast
Dear Warren, Dear guest, Thank you so much for your kind words! We’re delighted you enjoyed the breakfast and our staff’s service. Your positive feedback means a lot to us, and we look forward to welcoming you again soon! Aykun Hotel
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewClean rooms
Empty promises that you would take care of the double payment for the airport transfer, but for weeks now I have only been put off.
Dear Mario, Thank you for your feedback. We’re very sorry to hear about the inconvenience you faced with the airport transfer service. This is not the experience we want for our guests. While we’re glad you found the rooms clean and comfortable, we sincerely regret the issue with the extra charge and the delay in resolving it. We take your comments seriously and will review our transfer partner’s practices to prevent such situations in the future. Please contact us directly once more so we can finalize the refund process without further delay. Your trust is very important to us, and we hope to restore it on your next stay. Aykun Hotel
Dear Mario, Thank you for your feedback. We’re very sorry to hear about the inconvenience you faced with the airport transfer service. This is not the experience we want for our guests. While we’re glad you found the rooms clean and comfort… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewEverything. Service was lovely.
Dear Emilija, Thank you for your wonderful and concise feedback! We’re thrilled to know that you enjoyed everything about your stay and that our service left such a positive impression. Our team always strives to make guests feel welcome and cared for, so hearing this means a lot to us. We look forward to seeing you again and making sure your next visit is just as pleasant — or even better. Aykun Hotel
Dear Emilija, Thank you for your wonderful and concise feedback! We’re thrilled to know that you enjoyed everything about your stay and that our service left such a positive impression. Our team always strives to make guests feel welcome … Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewThey provide a bicycle for your use, which was a great bonus for getting around easily.
Almost all the information was only in Kazakh and Russian, which made it a bit challenging for me as a non-speaker to understand certain instructions and details. That said, the staff did their best to ensure good communication!
Dear Guest, Thank you for your thoughtful review! We're glad to hear you had a pleasant stay and enjoyed the complimentary bicycle — it's great to know it added convenience to your visit. We also appreciate your feedback regarding the language barrier. We're continuously working to improve the experience for all our international guests, and your comment is a helpful reminder to provide more accessible information in English. We're happy our team was able to assist and ensure smooth communication. We hope to welcome you back again soon! Warm regards, Aykun Hotel
Dear Guest, Thank you for your thoughtful review! We're glad to hear you had a pleasant stay and enjoyed the complimentary bicycle — it's great to know it added convenience to your visit. We also appreciate your feedback regarding… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewCleaning and location
Unfortunately, you can't take a shower comfortably. The shower head is very bad))
Dear Guest, Thank you for your feedback and for highlighting the cleanliness and location — we're glad those aspects met your expectations! We’re sorry to hear about the issue with the shower head. Your comfort is important to us, and we’ll have our maintenance team look into this immediately to ensure it’s fixed for future guests. We appreciate you bringing it to our attention and hope to welcome you back for an even better experience next time. Warm regards, Aykun Hotel
Dear Guest, Thank you for your feedback and for highlighting the cleanliness and location — we're glad those aspects met your expectations! We’re sorry to hear about the issue with the shower head. Your comfort is important to us, and… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in May 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 May 2025 · Stayed in April 2025
Verified reviewVery kind staff. We were able to check in an hour earlier and we were offered breakfast to go the next morning as we had to leave very early, which was very nice!
No such thing.
Dear Guest, Thank you so much for your kind words! We're delighted to hear that you had a very good stay and that our team was able to accommodate your early check-in and provide breakfast to go. It’s always our goal to make your experience as smooth and pleasant as possible. We truly appreciate your feedback and look forward to welcoming you back again soon! Warm regards, Aykun hotel
Dear Guest, Thank you so much for your kind words! We're delighted to hear that you had a very good stay and that our team was able to accommodate your early check-in and provide breakfast to go. It’s always our goal to make your exper… Show more
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewReviewed: 16 April 2025 · Stayed in March 2025
Verified reviewReviewed: 4 April 2025 · Stayed in April 2025
Verified reviewVery friendly and helpful staff
Dear Leo, Thank you for your kind words! We’re thrilled to hear that our staff made a positive impression on you. Providing warm and helpful service is something we take great pride in. We hope to welcome you back again soon! Best regards, Aykun hotel
Dear Leo, Thank you for your kind words! We’re thrilled to hear that our staff made a positive impression on you. Providing warm and helpful service is something we take great pride in. We hope to welcome you back again soon! Best regard… Show more
Reviewed: 29 March 2025 · Stayed in March 2025
Verified reviewReviewed: 26 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewLocation, reasonable price, breakfast, reception
Clean room should be update every day, book for 2 persons but Room equipment set for single occupancy!
Dear Guest, Thank you for your feedback and for choosing our hotel for your stay. We're glad you appreciated the location, reasonable pricing, breakfast, and the service at reception. We apologize for the inconvenience regarding the room setup. When a booking is made for two guests, all amenities should be provided accordingly, and we regret that this was not the case during your stay. We will address this with our housekeeping team to ensure better attention to detail and daily room updates moving forward. We value your comments and hope to welcome you again on your next business trip! Best regards, Aykun Hotel
Dear Guest, Thank you for your feedback and for choosing our hotel for your stay. We're glad you appreciated the location, reasonable pricing, breakfast, and the service at reception. We apologize for the inconvenience regarding the r… Show more