Clean comfortable Fabulous breakfast

Stayed in August 2025

Everything. Service was lovely.

Stayed in July 2025

Almost all the information was only in Kazakh and Russian, which made it a bit challenging for me as a non-speaker to understand certain instructions and details. That said, the staff did their best to ensure good communication!

They provide a bicycle for your use, which was a great bonus for getting around easily.

Stayed in June 2025

Unfortunately, you can't take a shower comfortably. The shower head is very bad))

Cleaning and location

Stayed in June 2025

No such thing.

Very kind staff. We were able to check in an hour earlier and we were offered breakfast to go the next morning as we had to leave very early, which was very nice!

Stayed in April 2025

Very friendly and helpful staff

Stayed in April 2025

Nothing to dislike

Excellent location, and clean

Stayed in October 2024

The transfer from the airport that the hotel booked was a disaster. It must have been the fault of the taxi company - the transfer the other way round was perfect

Very nice service, very good quality, tasty breakfast and nice location

Stayed in September 2024

Nothing

Everything including the one hour free sauna for guests.

Stayed in October 2024

room door's sound insulation could be better.

Young helpful personal, breakfast, free sauna option, 3 restaurants in the building, kfc outside, free drinking water to room.

Stayed in October 2024

Spacious room, great location. Easy to get there from the airport. Staff was very friendly and respectful. There was a nice restaurant in the floor.

Stayed in August 2024

Great location near everything

Stayed in September 2024

The staffs were really helpful and every single one of them was super nice.

Stayed in September 2024

Despite a misunderstanding when booking a sauna timeslot (mandatory to book by the way), the staff friendly found a solution and we were able to enjoy the sauna! The breakfast is quite good.

Stayed in August 2024

Very friendly staff, they called to notify us that we had left some things in the room, the breakfast was good, the room was huge. We stayed one night between flights, the airport is about 30 minutes by car.

Stayed in June 2024

Their WiFi did not work.

Staffs were great: friendly and helpful. The room was spacious, super clean and very comfortable. Very good value for money.

Stayed in June 2024

The beds were good but a little hard for me. I stayed in the hotel twice during my time in Astana. The first room (Junior Suite) the bed was too hard for me. The second room (standard) the bed was better.

Location was good. The hotel was very clean and breakfast was great!

Stayed in June 2024

I would say breakfast can deffinetly be improved. We stayed in Turkistan and Almaty before our final destination to Astana, and for both we had much better breakfast options in our 4 star hotels. I did expect, this being also a 4 star hotel, especially in the capital, to have more options and have a more diverse spread of meal choises. With regards to the room, I would mention two things: the curtains are not black-out, so the light and sun might wake you up early if you are a poor sleeper as I am. Also there is a light bulb which, even with the light switched off, it still makes some kind of light ( like a wake-up light) so for me it was difficult to fall asleep. Maybe that was best to be optional - for people to be able to leave it on if they prefered so, or fully switch it off. One last thing, kindly pls consider putting a small box of tissues in the room. One might need for different reasons and using toilet paper is not best.

Just want to say a big "thank you" to all the staff. All were really kind and helpful and welcoming. Especially Daniel and the blonde ( light) hair lady ( i am sorry I do not know her name), from the breakfast. They speak good english and helped us with our requests and questions. Everyone was kind and made our stay even more pleasant. With regards to the room, it was spacious and clean. Beds were comfy also. The restaurant has many meals options. We have tried some, actually we ate at the restaurant in 3 different days and all choises were delicious. The chef is really good. I wish he could improve the beakfast options.

Stayed in June 2024

Руслан 💪

Stayed in June 2024

There isn't anything we can think of which we didn't like at the hotel.

Our stay at Aykun Hotel was good. Hotel location is excellent; major malls, shops, tourist attractions in Astana City are within 2-5 kms of hotel. The breakfast was also good, had variety of foods to choose from. They even celebrated my birthday and arranged a small cake with candles to cut though we didn't ask ourselves, it was really sweet and memorable experience. Rooms are good too, they are clean and bathrooms too are decently sized.

Stayed in April 2024

Amazing staff, great food

Stayed in May 2024

Some minor and not important issues

- fantastic staff - cosy room with comfortable bed and nice bathroom - breakfast with very good coffee

Stayed in April 2024

Spa and Hamam facilities are old fashioned a bit. Breakfast was also standard and not that much tasty.

The staff was so friendly and almost helped about every single detail including taxi call, spa, change office, water, etc. It is well located and close to everywhere. Pocket saver hotel for the travellers.

Stayed in February 2024

Massage Session was good. Other SPA facilities like Sauna, should be open without previous reservation.

Stayed in December 2023