Reviews of The Ritz-Carlton, Grand Cayman 5 stars
Seven Mile Beach, Grand Cayman, KY1-1209 George Town, Cayman Islands
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewNice property and beach
Service was very slow at times in the restaurants Value for money and choice of food was poor . For example , expected to pay £50 a day for breakfast buffet but not much choice for vegans and those with a dairy allergy - for example, the bread and potatoes all had dairy in them.
Reviewed: 17 May 2025 · Stayed in March 2025
Verified reviewReviewed: 12 May 2025 · Stayed in April 2025
Verified reviewBreakfast was excellent. The staff were great and extremely helpful when I needed some medication.
The cost. This hotel is crazy expensive and it's not justified. We live Miami, an expensive city and this hotel still made us wince at the costs.
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewThe best service centric hotel we have ever stayed at....customer service, hospitality, efficiency, accomodations, service response from all the staff members was exceptional. The excellent location and beautiful beach were the icing on the cake.
N/A
We are very happy to learn that you enjoyed a brilliant stay at our Resort! Thank you for sharing your feedback with us. We are excited to create more unforgettable memories with you and look forward to welcoming you again soon.
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewLocation. Staff. Food. Excellent gym and tennis center. Best on the island
Pricy for F and B but that's to be expected.
Thank you very much for your choosing our Resort! We appreciate you for taking the time to share your feedback. We will review your comments with the relevant leadership teams as we continue to strive for excellence in all areas. We look forward to welcoming you back for another exceptional stay!
Thank you very much for your choosing our Resort! We appreciate you for taking the time to share your feedback. We will review your comments with the relevant leadership teams as we continue to strive for excellence in all areas. We look fo… Show more
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewThe staff try to shake you down just to use the sauna. That was brutal.
Thank you for taking the time to provide your feedback, Ryan. We would be very interested in understanding your comment in greater detail. If you would be so kind to reach out to our Executive Office at 345 943 9000, we would be most appreciative. Thank you!
Thank you for taking the time to provide your feedback, Ryan. We would be very interested in understanding your comment in greater detail. If you would be so kind to reach out to our Executive Office at 345 943 9000, we would be most apprec… Show more
Reviewed: 18 March 2025 · Stayed in March 2025
Verified reviewReviewed: 7 March 2025 · Stayed in February 2025
Verified reviewReviewed: 16 February 2025 · Stayed in February 2025
Verified reviewService
Food quality vs price
Thank you so much for your review. It has been our pleasure to provide you with an exceptional experience, and we look forward to welcoming you back soon.
Reviewed: 18 January 2025 · Stayed in December 2024
Verified reviewI had been traveling to this hotel for 20+ years and it’s still one of my favorite places. I had an emergency and the hotel was extremely helpful in offering assistance.
Thank you so much for your lovely review. We are delighted to hear that we have become one of your favorite places to visit. We can't wait to have you back for another memorable experience.
Reviewed: 23 December 2024 · Stayed in December 2024
Verified reviewReviewed: 14 October 2024 · Stayed in October 2024
Verified reviewThe service was exceptional and the attention to detail was unmatched. It felt like they were reading my mind.
The heat but that's not something that could be controlled. It was very expensive but also you get what you pay for and we got A LOT.
Thank you so much for your kind words and for choosing us for your stay. We hope to have the pleasure of welcoming you back for another exceptional experience.
Reviewed: 3 September 2024 · Stayed in September 2024
Verified reviewReviewed: 28 August 2024 · Stayed in August 2024
Verified reviewBeautiful location and breakfast was top-notch/ delicious.
I love everything about my stay.
Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you had a delightful experience with us. We look forward to welcoming you back for another unforgettable stay.
Reviewed: 13 August 2024 · Stayed in August 2024
Verified reviewWonderful and exeptionally well managed hotel. Very good also the water sport on the beach included in the price. All was perfect, this hotel understands to make a vacation perfect. Absolutely great!
- kids water park could open longer - some service people are running around without a smile for hours. Even some management service staff. This was a bit strange to us, because they should be a good example to their staff. But knowing difficulties are everywhere, we understand that this is a steady task and challenge in any hotel environment. To be clear: 95% of the staff was extremely polite and friendly, we were very very happy - smelly room for first night (moisture), but they gave us a good room for the next days.
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and that our commitment to excellence made a lasting impression on you. We appreciate your feedback, and we look forward to welcoming you back for another exceptional stay.
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and that our commitment to excellence made a lasting impression on you. We appreciate your feedback, and we look forward to … Show more
Reviewed: 8 August 2024 · Stayed in August 2024
Verified reviewReviewed: 7 August 2024 · Stayed in August 2024
Verified reviewReviewed: 24 July 2024 · Stayed in July 2024
Verified reviewReviewed: 13 June 2024 · Stayed in May 2024
Verified reviewExcellent location and sumptuous facilities. Staff are very courteous and helpful.
Very expensive charging for facilities.
Thank you so much for your kind words and for choosing us for your stay. We hope to have the pleasure of welcoming you back for another exceptional experience.
Reviewed: 19 May 2024 · Stayed in May 2024
Verified reviewReviewed: 13 May 2024 · Stayed in May 2024
Verified reviewReviewed: 20 April 2024 · Stayed in March 2024
Verified reviewReviewed: 1 April 2024 · Stayed in January 2024
Verified reviewlocation rooms beach
crowded expensive
Thank you so much for your feedback. We can't wait to have you back for another memorable experience.