Reviews of Palm Heights 5 stars
747 West Bay Road, KY1-1110 George Town, Cayman Islands
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Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe restaurants, the ambiance, the food, the room, the staff, the spa!
I can’t think of anything.
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewFrom start to finish, a luxurious experience with high service. I was most impressed with the hand massages and drinks offered upon check-in. The fruit bowl waiting in our room was spectacular. From then on, we felt like members of the Palm Heights family. The beach was perfect. The pools were gorgeous and empty our entire stay. The gym and spa were next level. We tried all of the hotel restaurants and each was better than the next. I loved the sound healing and yin yoga class. The hammam treatment was truly special. Even the hotel shop was cool! What more could we ask for?
The pour-over coffee in the room was a bit weak. A Nespresso machine might be a better option. I also would have liked a few more fitness class options on the hotel side of the property.
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewI love the location & the boutique feel, thoughtful gifts left in the bedroom. I love that staff top up your water for you on the beach & are very attentive.
There isn’t a big enough dining space just for residents, everything is quite open to non residents as well and is crowded at times without any exclusivity for guests. The section on the beach is quite small & crowded for sun beds, this is the same for coconut club for breakfast. The juices aren’t right, they’re thin & not freshly squeezed. Would prefer something not concentrated, better quality.
Reviewed: 4 March 2025 · Stayed in March 2025
Verified reviewThe staff made an exceptional job in taking care of every little detail of our stay. The beach is beautiful, with food and drinks served at all hours of the day. Water sports available and complimentary, an INCREDIBLE spa with a gym that is also available to the guests even if no treatments were booked. The restaurants are amazing (if you go to Tillies, you MUST order the mushrooms!), and many pools to choose from. This place is now on our must return list. We were there for 5 nights, and did not feel the need to leave the hotel at any time.
You are treated like royalty, so be prepared to pay like it too. But aside from that, everything was excellent.
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 22 January 2025 · Stayed in January 2025
Verified reviewThis was our 3rd year in a row. We love Palm Heights! The friendliness of the staff (especially the beach servers & staff) make our trip so special.
I noticed a lot more families with young children this year. I think it would be a great idea to maybe have some “adult only” weeks a few times a year?? … That way guests who are looking for some time away from small children might enjoy some quiet time. I think it might be a big hit with some of your longer-standing guests, who remember when Palm Heights was more adult focused. Just an idea. :)
Reviewed: 11 January 2025 · Stayed in December 2024
Verified reviewThe room and grounds are very beautiful, and staff very attentive
For the price they should offer a breakfast included option
Reviewed: 4 November 2024 · Stayed in October 2024
Verified reviewEverything!!!
Nothing!!
Reviewed: 30 September 2024 · Stayed in September 2024
Verified reviewReviewed: 23 June 2024 · Stayed in June 2024
Verified reviewStaff were super helpful and kind. They went the extra mile and really made our stat fun. Obviously the location is brilliant.
Nothing
Reviewed: 2 March 2024 · Stayed in February 2024
Verified reviewReviewed: 22 January 2024 · Stayed in January 2024
Verified reviewEverything is exceptional. The hotel is chic boutique and bougie. It’s a vibe, the food is outstanding. The hotel staff are incredibly thoughtful and friendly. 15/10 recommend. If your on the fence don’t be. You won’t regret it!
Nothing
Reviewed: 16 January 2024 · Stayed in January 2024
Verified reviewReviewed: 9 January 2024 · Stayed in December 2023
Verified reviewThe staff was amazing… Personalized welcoming service by Yanni, Grazia on the beach everyday.
$$$
Reviewed: 12 December 2023 · Stayed in December 2023
Verified reviewprobably one of the most impressive offerings in the Caribbean. It makes the ritz look so outdated and lame.
I wish the spa treatments were a little more affordable, but overall its stunning.
Reviewed: 5 December 2023 · Stayed in December 2023
Verified reviewThe friendly staff.
I thought the menu at their restaurant could have had more choices.
Reviewed: 22 October 2023 · Stayed in August 2023
Verified reviewReviewed: 26 September 2023 · Stayed in September 2023
Verified reviewSmall and elegant, staff was super service oriented. I want to go back!
Reviewed: 10 September 2023 · Stayed in September 2023
Verified reviewThe location was perfect, the service excellent.great cocktail hour nightly
Reviewed: 14 August 2023 · Stayed in August 2023
Verified reviewReviewed: 29 July 2023 · Stayed in July 2023
Verified reviewPerfect location, perfect facilities, perfect in every possible way!
Would not change anything
Reviewed: 16 July 2023 · Stayed in July 2023
Verified reviewStaff make this place
Room could have had a larger balcony
Reviewed: 27 June 2023 · Stayed in June 2023
Verified reviewThis is a luxury hotel situated on the most famous and most beautiful stripe of beach on the island, 7 mile beach. The property is beautiful, not very big but the rooms are very spacious and comfortable. There are a bar and a restaurant directly on the beach. The staff is sensational, they really make a difference. There are a lot of them and always check your water, your towels, your drinks. We were outside of main season so the beach was not crowded at all, neither were the restaurant and bar. The beach is extremely clean and the water incredibly blue. Very, very, very hot.
Being on 7 mile beach means you do not get a lot of space to yourself. The stretch of beach allocated to our hotel was quite small. I was (perhaps unfairly) comparing this to South East Asia resorts where you have plenty of beach just for yourself. Here everything happens in a very small space. This is the only minus of the hotel and it is not really their fault...